User Manual

17
Appendix C. Troubleshooting
If you encounter problems while using the product, use the troubleshooting information to help
determine the problem and find possible solutions.
Problem Solution
How to add a new mesh node to the
TCL Mesh network?
1. Place the new node in an open space no more than
two rooms away from the existing nodes.
2. Plug in the new node using the included power
adapter.
3. Open the
TCL WiFi
app on your mobile device.
4. Tap
Settings > Add Mesh Point
, then follow the on-
screen instructions to complete the procedure.
Note
: Find the QR code or the SN on the bottom
label of the node.
5. Once the connection is complete, the LED indicator
of the new node flashes solid green.
Note
: If the connection is not optimal, the LED
indicator flashes either solid yellow or solid red. You
can place your node closer to the existing nodes and
try again.
How to remove a mesh node from
the TCL Mesh network?
1. Open the
TCL WiFi
app on your mobile device.
2. Tap the mesh node icon in the
My WiFi
section to
enter the details interface.
3. Tap the show-more icon at the upper-right corner,
then select
Delete
.
How to reset the mesh node?
Press the reset button for 8 seconds, and the LED
indicator will blink green fast.