Product Info

10 11
TCL Communication Ltd� Warranty ������������������������������������������������������������
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer
usage and condition be proven to be defective in material or workmanship that results in product failure within the first twenty-four (24) months from
the date of purchase as shown on your original sales receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure
within the first twenty-four (24) months period from the date of purchase as shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following conditions occur:
•Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your
phone is used;
•Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;
•Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates;
•Changes to the device operating system by the user or third party applications;
•Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files,
crash, high voltage, corrosion, oxidation;
•Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
•Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust
and any condition outside the operating guidelines;
•Rooted devices;
•Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts;
•Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not
apply to you.
How to obtain Support: In the United States please call, [phone] or go to www.alcatelonetouch.us for technical support. In Canada, please call,
[phone] or go to www.alcatelonetouch.ca for technical support. We have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty
due to time or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address
(No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the
device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless
device to the repair center. TCL Communication Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to
the address provided in the RMA. Check the warranty repair status by going online with the RMA number on web portal.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
•Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-recycling-program, or
•Call Alcatel US Customer Support at 1-855-368-0829.