Warranty

Synca Wellness 360 W. Victoria St, Compton, CA 90220
t 877 217 2862 • f 608 839 8882 • www.synca-wellness.us
STANDARD WARRANTY TERMS
Synca Wellness products are backed by limited
warranties against defects in materials and
workmanship. For information related to your
product, contact Customer Service at [phone]
or email us at [e-mail].
• Warranty coverage begins on the date the
consumer purchases the product.
• This warranty only applies to the original end user/
owner of the chair and is non-transferable.
• Warranties are only valid within the United States
& Canada, provided the product has been operated
according to the enclosed instructions.
SYNCA WELLNESS IS THE
FUTURE OF MASSAGE CHAIRS.
TM
NOT COVERED BY WARRANTY
Any loss or damage resulting from: improper
installation, unauthorized repairs, alterations
or modications of original condition, improper use
of electrical power supply, loss of power, power
surges, failure to follow operating instructions,
transportation damage, abuse, mis use or
environmental conditions, loss of use during repairs,
and products purchased from unauthorized dealers.
All returns for issues other than the aforementioned
are subject to a 20% restocking fee. Goods are
required to be packaged in original un-opened
packaging and the user is responsible for the cost
of the freight shipping the parcel back to us.
Damage incurred due to shipping and handling does
not constitute a defect under this warranty.
REQUESTING WARRANTY SERVICES
All warranty service requires approval and
au thorization by Synca Wellness. Con sumers can
contact the Synca Wellness Customer Service
department between the hours of 9:00 AM and 5:00
PM CST, Monday through Friday, at [phone]
or via email at [e-mail].
Products require a Return Authorization num ber
(RA) for any returns. Products received with out a
valid RA number will be refused. Synca Wellness
will not issue RA numbers for “Buyer’s Remorse” or
freight damage for ship ments to consumer, except
for drop shipments direct from Synca Wellness.
During the In-Home service and Parts warranty
period, Synca Wellness, at its sole dis cretion,
will repair or replace any defective part within a
reasonable length of time. If a particu lar part is not
available, reasonable efforts will be made to locate
a compatible replacement part. If a compatible part
is not available, Synca Wellness may replace your
product with the same or a similar product of
equal value.
For In-Home Service, Synca Wellness will arrange for
all covered parts deemed necessary for repairs to be
sent to the consumer. Once the parts are received
by the consumer, they will be contacted by an
authorized service provider to schedule repair of the
product at the customer’s residence at no charge
to the consumer. In -Home service is available within
150 miles of the nearest authorized Service Provider
(mileage beyond 150 miles from an authorized
service center is the responsibility of the consumer).
Any repairs needed during the Parts warranty
coverage, Synca Wellness will provide parts at no
cost and contact information for a service provider
in their area. The labor fees af ter the rst year of
ownership are the responsi bility of the consumer as
the labor warranty will have expired.
PRODUCT IN-HOME SERVICE PARTS FRAME
Full Size Massage Chairs 3 years 3 years 3 years
Compact Massage Chair (CirC) 1 year 1 year 1 year
Japanese Made Massage Chairs (JP1100) 5 years 5 years 5 years
Accessories 1 year hassle free replacement warranty*
Foot Massagers 1 year hassle free replacement warranty*
* To be eligible for the hassle free replacement warranty the product must be in possession of original owner and
have receipt or other valid proof of purchase.