User Manual

14
Troubleshooting
• Remove the safety key before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Only a company specialist may be able to correct faults that cannot be rectied with the aid of this table. Please call the
Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE (1-866-766-9563).
Mower fails to start
Mower stops while
mowing
The mower cannot
cut grass evenly
a) The safety key is not inserted
b) The motor/blade control is
disengaged
c) The battery is at
d) The mower deck is clogged with
grass or debris
e) The grass is too tall
a) Insert the safety key
b) Press safety lock button rst ,then the
switch lever.
c) Charge the battery
d) Clean the mower deck. Make sure the
blade is free to move
e) Set the mower to a high cutting
height. Lift the front wheels slightly by
pressing down on the handle bar.
a) The battery is at
b) The grass is too tall
c) The mower deck is clogged with
grass or debris
d) The machine is overload and
switched o by the overload
protection system
a) Charge the battery
b) Reset the cutting height
c) Clean the mower deck. Make sure the
blade is free to move
d) Cool down the machine for 5 mins. Wait
for the overload protection to reset the
machine
a) The lawn is rough or uneven
b) The blade is not sharp enough
a) Adjust cutting height
b) Sharpen or replace the blade
Fault Possible Cause Remedy
The mower cannot mulch
properly
a) The mower deck is clogged with
grass or debris
b) The grass is too wet
c) The grass is too tall
d) The blade is not sharp enough
a) Clean the mower deck. Make sure the
blade is free to move
b) Wait until the grass is dry
c) Adjust the cutting height to the high
position to mow for the rst time, and
mow again at the desired height setting
d) Sharpen or replace the blade
The mower is dicult to push
a) The grass is too tall to cut
b) The blade or the mower rear is
dragged by heavy grass
a) Adjust cutting height higher
The mower is vibrating at high
speed
a) The motor shaft is bent
b) The blade is unbalanced
c) The blade screw is loosen
a) Stop the motor, remove the safety key,
and inspect the damage. Call the Snow
Joe
®
+ Sun Joe
®
customer service center
at 1-866-SNOWJOE (1-866-766-9563)
b) Balance the blade by grinding each
cutting edge equally or replace a new one
c) Tighten the blade bolt