Warranty

Stonemark Granite Training Manual p. 56

Stonemark

15-YEAR LIMITED WARRANTY

WARRANTY COVERAGE

MS International (“MSI”) warrants the warranty to the purchaser of a polished granite countertop (the

“registered owner”) of a Stonemark granite countertop (the “countertop”) that the countertop will

be free from material integrity defects under normal conditions and use and stain resistant to stains

caused by common food and beverages (“covered claims”) for a period of 15 years from the date of

installation of the countertop (the “warranty period”).

YOUR WARRANTY AND REGISTRATION

To receive coverage under this limited warranty, the countertop must be:

• Owned by a registered owner;

• Paid for in full, as evidenced by a valid proof of purchase (the original receipt for the countertop

from the fabricator/wholesaler the registered owner purchased the countertop from);

• Installed by a fabricator using StoneGuard HD Sealer, in accordance with established industry

standards, as evidenced by fabricator signature on warranty registration form certifying such

installation;

• Registered within 60 days of installation of the countertop by the homeowner, who can complete

registration online, by fax or mail. Upon validation of purchaser’s warranty registration, purchaser

will be sent a conﬁrmation via email or a postcard via mail.

* Please note: the fabricator will begin the warranty registration by completing the installer and

product sections either on the printed document or online through The Home Depot Stonemark

website (http://stonemark.homedepot.com/).

* The owner of the countertop becomes a “registered owner” by completing the warranty

registration form section of the printed document or online through The Home Depot

Stonemark website (http://stonemark.homedepot.com/).

MSI REGISTRATION FAX LINE

Fax Number: 714-685-2730 or mailing it to:

MSI WARRANTY REGISTRATION

2095 North Batavia Street

Orange, CA 92865

• If the registered owner sells or transfers the property in which the countertop is installed, the

new owner of the property may become the registered owner by contacting a warranty service

representative at MSI and sending proof of transfer of ownership, together with the completed new

registered owner information section of the warranty registration form via fax or mail to the address

above. These steps must be taken within 60 days of transfer of ownership.

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Stonemark® 15-YEAR LIMITED WARRANTY WARRANTY COVERAGE MS International (“MSI”) warrants the warranty to the purchaser of a polished granite countertop (the “registered owner”) of a Stonemark granite countertop (the “countertop”) that the countertop will be free from material integrity defects under normal conditions and use and stain resistant to stains caused by common food and beverages (“covered claims”) for a period of 15 years from the date of installation of the countertop (the “warranty period”).
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Stonemark® 15-YEAR LIMITED WARRANTY WARRANTY SERVICE To obtain warranty service under this limited warranty, the registered owner must contact MSI during the warranty period using the toll-free warranty service telephone number: 1-877-421-9661 or in writing at: MSI Warranty Service, 2095 North Batavia Street, Orange, CA 92865 and inform MSI’s warranty service representative of the nature of the problem.
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Stonemark® 15-YEAR LIMITED WARRANTY WHAT WILL WE DO Upon MSI’s receipt of a warranty claim from the registered owner, and upon determination that the registered owner’s claim is a covered claim, MSI will: ■ In the case of a food or beverage stain, the fabricator will send a representative out to the registered owner’s home to determine if the problem is within the bounds of this warranty. If it is, they will attempt to remove it. This may involve multiple trips.