920x1200 Uncompressed DVI over Cat5e/6 KVM Extender - 330ft (100m) SV565UTPHDU / SV565UTPDUV *actual product may vary from photos DE: Bedienungsanleitung - de.startech.com FR: Guide de l'utilisateur - fr.startech.com ES: Guía del usuario - es.startech.com IT: Guida per l'uso - it.startech.com NL: Gebruiksaanwijzing - nl.startech.com PT: Guia do usuário - pt.startech.com For the most up-to-date information, please visit: www.startech.
FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Table of Contents Introduction.............................................................................................2 Packaging Contents.................................................................................................................................. 2 System Requirements............................................................................................................................... 2 Product Overview......................................................................
Introduction Packaging Contents • 1 x Local Extender Unit • 1 x Remote Extender Unit • 2 x Mounting Brackets • 1 x HDMI Cable • 1 x USB Cable • 2 x Universal Power Adapters • 6 x Power Cords (2 sets, NA/EU/UK) • 1 x Quick Start Guide System Requirements • A USB-compatible computer with an HDMI/DVI output • USB 1.1 or 2.
Product Overview Front View - SV565UTPHDU Rear View - SV565UTPHDU Local Unit Remote Unit Instruction Manual 3
Front View - SV565UTPDUV Rear View - SV565UTPDUV Local Unit Remote Unit Instruction Manual 4
LED Indicators Power LED (Green) On: The system is powered and ready to use Off: The system is not powered Link LED (Green) On: Local and Remote extenders are able to communicate across the link Off: There is no communication between the local and remote extenders USB LED (Green) On: The local extender and the host computer are communicating with each other and working Flashing: The host has suspended communication with the local extender Off: The host and the local extender are not communicating or no
Installation Hardware Installation Preparing your site 1. Determine where the computer is to be located and set up the computer. 2. Determine where you want to locate the remote desktop, including the monitor, keyboard, mouse and any other USB device(s). 3. If you are using surface cabling, the product supports a maximum distance of 100m (330 ft).
Installing the Remote Extender Unit 1. Place the remote extender unit near the monitor and USB device(s) in the desired remote location. 2. Connect an HDMI/DVI cable (not included) to the remote extender (HDMI/DVI Out) to the monitor. 3. Plug your USB Device(s) into the USB ports on the remote extender. Connecting the Local Extender to the Remote Extender With Surface Cabling 1. Plug one end of the Cat 5e cabling (not included) into the Link port (RJ45) on the local extender. 2.
Cat 5e (or better) UTP Connecting Power to the Local and Remote Extenders 1. Plug the supplied 5V, 3A power adapter into a suitable AC outlet near the local extender. 2. Connect the power adapter to the local extender. 3. Plug the supplied 5V, 3A power adapter into a suitable AC outlet near the remote extender. 4. Connect the power adapter to the remote extender. Connecting a USB Device 1. Install any software required to operate the USB device(s).
2. Check to see if the USB LED is on and the Video LED is blinking or on, if they are not, this indicates there is no USB data or video data. Check the video and USB connections to the host computer, and the video connection to the monitor. Check to see if any USB devices are connected to the remote extender. 3. If the product is not displaying video or your USB device fails to be detected by your operating system, consult the Troubleshooting section in this guide.
PROBLEM CAUSE SOLUTION Link LED on local extender is on, USB LED on local extender is off • The host computer is not powered on. 1. Disconnect all USB devices from the remote extender. • The local extender is not connected to the computer. 2. Disconnect the local extender from the computer. • The computer does not support USB hubs. • The USB cable is defective. 3. Disconnect the local and remote extenders from the power adapters. 4. Reconnect the local extender to the power adapter. 5.
PROBLEM CAUSE SOLUTION All LEDs on both the local and remote extenders are on, but the USB device does not operate correctly or is detected as an “Unknown Device” in the operating system • The USB device is malfunctioning. 1. Disconnect the KVM extender product from the computer. • The computer does not recognize the USB device. 2. Connect the USB device directly to the USB port on the computer. • The application software for the device is not operating. • The KVM extender product is malfunctioning.
PROBLEM CAUSE SOLUTION Video frames are being dropped • The extender is not compatible with HDMI. 1. Contact Technical Support. Video LED is off • One or both of the HDMI/DVI cables are not connected, are of poor quality or are malfunctioning. 1. Confirm extender operation with HDMI/DVI cables that are less than 5m (16’ 4”) in length. • The sink or source is not supported. 3. Contact Technical Support. • The KVM extender product is malfunctioning. Instruction Manual 12 2.
Specifications SV565UTPHDU Video Signal Connectors SV565UTPDUV HDMI DVI Local Extender Unit: Local Extender Unit: 1 x HDMI (19-pin) female 1 x DVI-D (24-pin) female 1 x USB type B female 1 x USB type B female 1 x RJ45 female 1 x RJ45 female 1 x DC Power 1 x DC Power Remote Extender Unit: Remote Extender Unit: 1 x HDMI (19-pin) female 1 x DVI-D (24-pin) female 3 x USB type A female 3 x USB type A female 1 x RJ45 female 1 x RJ45 female 1 x DC Power 1 x DC Power Compatible Cabling Cat
Technical Support StarTech.com’s lifetime technical support is an integral part of our commitment to provide industry-leading solutions. If you ever need help with your product, visit www.startech.com/support and access our comprehensive selection of online tools, documentation, and downloads. For the latest drivers/software, please visit www.startech.com/downloads Warranty Information This product is backed by a two year warranty. In addition, StarTech.
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