Warranty Guide
Stain Removal cont.
5. In most cases, a stain can be removed by using warm water on the aected area and blotting
dry with a towel. It may take several minutes, but water is the best solvent when working with
most stains and soiling issues.
6. If the stain is large or has been sitting for a long period of time, please contact a certied
carpet cleaning professional. Any stains caused by a natural dye, (wines, fruits, plants, etc.),
contact a professional carpet cleaner immediately.
Cleaning Recommendations
1. Regular vacuuming and maintenance will only remove a portion of the soil particles that are in
the carpet. Foot trac and other items cause some residue to become trapped deep in the carpets
bers. To help remove these particles, and to keep your carpet maintained, we recommend
professional hot water extraction every 12 to 18 months. Hot water extraction cleanings
performed by a certied carpet care specialist will keep your carpet looking acceptable, and will
prolong its overall life.
2. While vacuuming is important to the life and health of your carpet, please DO NOT USE a beater
bar or any type of spinning brush on carpeting with loops. Any carpet that has loops in the
construction of the carpet must be maintained by using SUCTION ONLY vacuums. Beater bars
spin and can cause loops to pull free from the backing. Carpet damaged due to the use of a
vacuum is not covered by Phenix warranties.
3. High trac areas and entrances to the home will collect dirt and show signs of soiling faster
than other areas. ese areas include doorways, trac lanes, areas in front or chairs, beds and
televisions. Areas around your home’s central heat and air return units may show signs of soiling
faster than other areas as well. Use walk-o mats in all entrance areas and ooring transition areas.
4. Fuzzing and shedding is a natural characteristic of some ber types. is is not a defect, and is
common in products made with staple bers. Shedding can be slight to moderate and occur for
over a year depending on trac, maintenance and application. Professional cleanings can help
remove most of the bers causing the shedding. Vacuuming three to ve times a week will also
help remove the excess bers and reduce the amount of shedding.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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