Warranty Guide
Homeowners Responsibilities and Obligations Under Phenix Warranties cont.
3. Carpet must be maintained in accordance with the recommendations found in the “Caring for
Your Carpet” section of this brochure.
4. Homeowner must provide proof of periodic cleaning by a certied professional cleaning service.
A minimum of one professional cleaning every 18 months is required.
How Do I File A Claim?
If you believe your carpet has an issue that requires the ling of a claim, please see the retailer from whom you
purchased the carpet. All claims must be addressed through the retailer, and all communications will be through
them. You may be asked to provide physical evidence, visual evidence, or allow a certied representative to
perform an inspection, cleaning, and/or repair in your residence. Phenix reserves the right to inspect, repair and/
or maintain a warranted carpet before oering a replacement.
Caring for Your Carpet
Phenix requires that your carpet be routinely cleaned and maintained in order to keep your Phenix warranties
valid. Regular maintenance and care will help the carpet maintain its appearance over time. e recommendations
in this section are in accordance with guidelines required to maintain the coverage of the limited warranties, and
will help prolong the life of the carpet.
Preventative Maintenance
1. Place mats and runners at all entrances of the home, and on any uncarpeted areas that are
adjacent to the carpet, will reduce soil and moisture in trac areas. Mats and runners should be
vacuumed and cleaned on a regular schedule. Place protective mats under oce chairs around
desks and computer areas.
2. Furniture coasters must be used on all furniture xtures. Coasters help distribute the weight of
heavy items over a wider surface area protecting the bers of the carpet. Furniture with wheels
must have coasters under their wheels to keep them from damaging the carpet. Always put a
barrier between anything with wheels and the surface of the carpet when moving these items
across the carpet.
3. Always close blinds, curtains, and drapes during hours of direct sunlight.
4. Never use bleaches, tile cleaners, dyes, mildew removers, oven cleaners, acids, drain openers, oils
and lubricants, and plant foods on or near your carpet. Always use extreme care when carrying
items that can discolor or destroy the carpet bers. See “General Terms, Limitations and
Warranty Exclusions” for a full list of exclusions.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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