Warranty Guide
What is normal and acceptable with a new carpet? What is not?
1. Footprints and vacuum cleaner tracks will show on cut-pile carpets and some loop products.
ese “trac marks” are not covered in any warranty and are considered normal.
2. Over time, carpets in trac areas may look dierent than the surrounding area. is is normal.
As carpet receives trac, the piles of the carpet reect lighting dierently. is reection may
cause the carpet to look darker than the surrounding area. High trac areas gather soil faster
than non-trac areas and can lead to a carpet looking darker or “worn”. Regular maintenance
and walk-o mats can help reduce the eects of trac on a carpet.
3. Odor: All new carpets have a carpet smell. Padding also has a smell. Odor and smell are not
covered by a Phenix warranty.
4. Backing skew: e secondary backing may run a slight bow and skew. Installers must
NEVER make their cuts using the backing as a guide. Doing this voids all warranties.
Raw or manufacturing edges cannot be used. Installers must use fresh straightly cut edges
for all edges and seams.
5. All carpets must be inspected and measured before installing. Failure to do so releases Phenix
from any shortage or damage claims.
6. It is not possible for insects to populate a roll of carpet. It is not possible for new carpeting to
sustain life. Insects need food and water and neither are found in uninstalled carpeting.
All insect claims will be denied.
7. e use of beater bars or spinning brushes on loop carpets is prohibited. e use of a beater bar
or spinning brushes on any carpet containing loops will possibly cause damage to the carpet.
Any damage caused by vacuum cleaners is not covered by Phenix.
8. Phenix warranties do not cover indentions made by furniture or stationary equipment.
ese items will leave indentions in the carpeting. Use mats, casters and furniture coasters to
help distribute the weight of the items to minimize the severity of the indentions. Indentions
are not considered a manufacturing defect.
9. Carpet is a textile, and it must be professionally cleaned yearly by a certied hot-water
extraction professional. is professional must be certied through the Carpet and Rug Institute.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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