Warranty Guide
Limitations for All Phenix Carpet
Improper Installation
Phenix is not responsible for damages to carpet caused by improper installation. To be eligible for Phenix
Warranties, all carpet must be installed according to the Carpet and Rug Institutes Installation Standard CRI-105.
Examples of improper installation are sidematch due to peaked seams, fraying seams due to improper seam sealer
application, and wrinkling due to improper stretching.
Improper Maintenance and Inadequate Care
Phenix carpet warranties do not cover damage and carpet failure caused by improper maintenance and inadequate
care, which could void all or part of the warranty. Please follow the recommendations outlined in the “Caring for
Your Carpet” section of this brochure.
Accidents, Abuse, or Abnormal Wear
Phenix carpet warranties do not cover damage resulting from accidents, abuse, abnormal wear, and/or acts of
nature. Examples include, but are not limited, to re, tears, pulls, snags, water damage, burns, melted areas, vacuum
cleaner damage, medical equipment, wheelchairs, walkers, exercise equipment and pet damage. Damage caused by
staining and soiling is also excluded except on products labeled by Phenix with a Soil or Stain Resistance Warranty.
Indoor Pets
Phenix carpet warranties do not cover damage and carpet failure caused by pets and/or animals. Pets can chew,
claw and tear your carpet. Pet accidents can cause excessive staining, delamination and odor issues, and are not
covered under any warranty.
Carpet on Stairs, In Bathrooms, In Kitchens, or Outdoors
Carpets installed on stairs, in bathrooms and in kitchens are not covered under any warranty oered by Phenix.
Areas included in this exclusion are stairs, stair landings, bathrooms, kitchens, utility rooms, outdoor areas, or any
area subject to other than ordinary foot trac and use.
Pad Failure
Phenix carpet warranties do not cover damages and/defects caused by carpet pad/cushion failure, or carpets
installed over existing pad.
Moisture Problem
Phenix carpet warranties do not cover damage or defects caused by wetting, ooding, leaks, humidity or presence
of moisture.
Area Rugs
Phenix carpet warranties do not cover area rugs or carpeting made into rugs. All carpets must be installed indoors
and using the stretch-in method over padding.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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