Warranty Guide

Contact Information
• For information about STAINMASTER
®
carpet and limited
warranties or special assistance for carpet care and cleaning,
call 1-800-438-7668. Hours for this toll-free line are 8AM to
5PM EST, Monday through Friday.
• Visit www.stainmaster.com where you can register your
warranty and obtain complete carpet care and cleaning
information.
Before You Call, Help Us To Help You.
• We can better serve you if you have the information listed
below ready to give our Customer Service Representative. Ask
your carpet salesperson to help you gather this information.
Please save your original purchase invoice as well as a small
piece (6” x 6”) of both the carpet and the carpet cushion for
reference. You will need to provide proof of purchase in order
to qualify for limited warranty coverage. In addition, you must
provide copies of all applicable professional cleaning receipts,
including dates of service.
• For warranty service, call 1-800-438-7668 or write to:
STAINMASTER
®
carpet Consumer Care
175 TownPark Drive, Suite 200
Kennesaw, GA 30144
Please Check The Warranted Carpet
You Purchased:
Responsibility In Fulfillment
If your carpet does not perform in accordance with these limited
warranties, you must file a claim, as described in the instructions
below. If INVISTA determines that your claim is covered under
one or more of these limited warranties, INVISTA will, at its sole
option, repair the affected area of your carpet, or, if repair cannot
reasonably be made, we will replace the affected area of your
carpet.
• If INVISTA replaces your carpet, we will pay only for the
removal and disposal of your original carpet, and the costs and
installation of your comparable replacement carpet. Any other
labor charges or other charges are the purchaser’s responsibility.
This coverage applies to all brands of STAINMASTER
®
carpet. If
the identical carpet is not available, we will provide you with a
STAINMASTER
®
carpet of comparable quality, color and value. If
your original carpet is replaced, any costs associated with new
carpet cushion or for moving furniture, equipment or baseboards
are your responsibility and will not be paid by us.
To File A Claim
For All Inquiries To Our Warranty Service Center
• Please make sure you have these items handy:
– Proof of purchase for the carpet. Even if you don’t have the
receipt for the carpet, please know where and when the carpet
was purchased.
– Complete carpet identification. Our representatives can better
determine how to meet your needs if you know the following:
– Carpet Mill Name
– Carpet Style Name
– Carpet Style Number
– Type of STAINMASTER
®
carpet Purchased
(STAINMASTER
®
XTRA LIFE
®
carpet, STAINMASTER
®
HOME & OFFICE
TM
carpet or STAINMASTER
®
carpet)
– Date(s) and proof of professional cleaning(s).
• Be prepared to give a thorough explanation of the issue and
describe what the carpet looks like now. Try to find out what
caused the problem.
When You Call
• After gathering the information described above, you’ll be ready
to call 1-800-438-7668. The customer care representative will ask
you for information about your carpet and the problem you are
experiencing.
• After collecting information about you and your carpet our
representative will go through the following steps to assess your
situation and take appropriate actions:
– Make sure your carpet is STAINMASTER
®
carpet.
– Check that the reported problem is covered by one of the
limited warranties.
– If the problem is covered by one of the limited warranties,
they will request faxed copies of all of your receipts.
– May request a swatch of remnant carpet.
7 8
Date of Purchase Sq. Yds. Purchased
Mill or Distributor Name Mill Roll No.
Style or Quality Name Style No.
Type of Carpet Cushion
Name of Carpet Retail Store
Street Address
City/State / Zip Code or City/Province/Postal Code
( )
Retailer Telephone Number
Terms & Conditions