Warranty Guide
© 2019 INVISTA. All Rights Reserved. STAINMASTER and the STAINMASTER family of
marks and logos are trademarks of INVISTA. C04881 Rev 6/17. Lowe’s and the Gable Design
are trademarks of LF, LLC. Used with permission.
90-DAY CUSTOMER SATISFACTION PROGRAM
We want you to be completely satised with your purchase and be
proud to show your new STAINMASTER
®
carpet to friends, neighbors
and family members. Therefore we are providing you with our 90-Day
Customer Satisfaction Program.
If you are not fully satised with your STAINMASTER
®
carpet within 90
days of purchase, INVISTA will replace it!
This means if you do not love your choice and are not fully satised
with the color, style or design of your new STAINMASTER
®
carpet,
INVISTA will replace it! This promise is not applicable to staining,
soiling, manufacturing defects or damage issues, or issues related to
installation.
This offer applies to any STAINMASTER
®
brand of carpet purchased
from and installed by an authorized Lowe’s installer.
Get to know your new carpet
After your new STAINMASTER
®
carpet is installed, if you decide you are
not happy with the color, style or design, INVISTA will replace it with a
STAINMASTER
®
carpet of the same or comparable grade, quality and
value (excludes sales tax, nance charge, and shipping, delivery charges
or labor).
Here’s how it works:
If you decide you are not happy with the color, style or design, contact the
Lowe’s store where your carpet was purchased to initiate a claim.
• Costs associated with the removal, disposal, installation or any
other costs of your original or replacement STAINMASTER
®
carpet are your responsibility. Upgraded STAINMASTER
®
carpet
styles are permitted at an additional cost to you.
• This program applies to carpet installed in owner-occupied
residences only.
• Coverage is only for installed wall-to-wall carpet purchased in the
U.S. or in Canada.
• Only one replacement carpet per customer is allowed under this
program. Replacements only. No cash payments or refunds.
• Proof of purchase is required, including a copy of the original sales
receipt containing the manufacturer name and carpet style name.
• Replacements are valid only from Lowe’s and are not transferable.
The retailer has the right not to offer this program.
• 90 day love it or replace it plan excludes dissatisfaction including,
without limitation, any type of problem that would be covered
under one of the STAINMASTER
®
limited warranties.
• This program, along with the limited warranty you received for
your carpet, gives you specic legal rights. There shall be no
other warranties offered or implied, by statute or otherwise. This
program excludes manufacturing defects, damages and issues
related to installation.
For questions about the 90-Day Customer Satisfaction Program, please
call a Lowe’s store.