Warranty Guide

must be provided within sixty (60) days of the home sale.
INVISTA will then provide the new homeowner with a
written authorization transferring the warranty coverage.
This change applies to all STAINMASTER
®
carpet warranties.
• These warranties do not apply to rugs or to bound carpet.
• These limited warranties exclude carpet which has been
put into commercial use. These limited warranties also
exclude abnormal use or conditions, any type of abuse,
vandalism, or damage by smoke, fire, storm, flood, hurricane,
wind, lightning, any other natural disaster or any act of God.
“Commercial use” includes, but is not limited to, use in a
store, office or other place of business. “Abnormal use or
conditions” includes, but is not limited to, water damage
from plumbing, storm or flood, damage from smoke or
fire, damage from improper cleaning methods or materials,
and from improper maintenance. “Abuse” is any use of the
carpet that is unreasonable considering the normal and
expected uses of a carpet in a residence. Damage from
improper installation or defects in carpet manufacturing are
specifically excluded from these limited warranties.
• To qualify for repair or replacement, you must provide the
original sales receipt or other documentation acceptable
to INVISTA which demonstrates proof of purchase of a
STAINMASTER
®
carpet and of carpet cushion which meets
the requirements noted under the Texture Retention Limited
Warranty, and proof of installation date. (Proof of purchase
must reflect that full payment has been made for the
STAINMASTER
®
carpet.) The documentation must include
STAINMASTER
®
carpet name and complete color and style
information. You must also provide INVISTA with professional
cleaning receipts, if required. Please note that we will not
reimburse you for your costs of professional cleaning.
• Any repair or replacement under these limited warranties
will be made by INVISTA and will be limited to the affected
area of the carpet. If replacement is necessary, the limited
warranty covers only the removal and disposal of the old
carpet and the cost and installation of the new carpet,
unless otherwise specified by a specific warranty. If the
identical carpet is not available, a STAINMASTER
®
carpet
of comparable quality, color and value will be provided.
Comparability in carpet specifications will be determined
by INVISTA.
• You must reasonably cooperate with INVISTA in its efforts
to perform its obligations under these limited warranties.
• If Lowe’s replaces your STAINMASTER
®
carpet under
any of these limited warranties, the Warranty Period
for your replacement STAINMASTER
®
carpet will be for
the remaining portion of the Warranty Period from your
original STAINMASTER
®
carpet.
• These limited warranties give you specic legal rights,
and you may also have other legal rights which vary from
state to state. This may also be the case in Canada from
province to province.
*Results based on testing of a statistically representative sample
of carpets of comparable construction, styles and colors.
© 2012 INVISTA. All rights reserved. STAINMASTER® is a
registered trademark of INVISTA. C02748 Rev. 06/12
Lowe’s, the gable design, and Never Stop Improving are trademarks
of LF, LLC. All are used with permission.