Warranty Guide

87
STAINMASTER® carpet Warranties
entered in any court having jurisdiction thereof. The party must
file a Claim with the AAA, an arbitration administrator. This
administrator is independent from INVISTA. You may obtain
copies of the rules, forms and instructions for initiating and
conducting arbitration by contacting AAA at:
American Arbitration Association
Case Filing Services
1101 Laurel Oak Road, Ste 100 Voorhees, NJ 08043
Toll free number: 877-495-4185 / Fax number: 877-304-8457
[e-mail] / www.adr.oeg
LIFETIME STAIN RESISTANCE LIMITED
WARRANTY (Pet urine; food & beverage)
For the Warranty Period stated, the surface pile of your
STAINMASTER® carpet will resist foods, and beverages, or pet
urine stains (caused by domestic cats and dogs) that occur
during normal residential use (“covered stains”) subject
to your compliance with the carpet care and cleaning
obligations (including professional cleaning shown on page
3), INVISTA will, at our sole option, repair the affected
area of your carpet containing the covered stain. If a repair
cannot reasonably be made, we will replace the affected
area of your carpet.
No carpet is fully stain proof. Therefore, INVISTA does
not extend warranty coverage to any of the substances
or causes of damage identified below (“non-covered
stains”). The following are examples of non-covered
stains excluded from this limited warranty:
• Non-food and non-beverage stains caused by
substances, including, but not limited to, cosmetics,
bleaches, inks, vomit, blood or feces, etc. (See lifetime
pet vomit and feces limited warranty section).
• Stains caused by substances that destroy or change
the color of the carpet, including, for example, but
not limited to, stains caused by dyes (such as clothing
or food coloring), bleaches, acne medications, drain
cleaners and plant food.
• Color changes due to fading.
• These warranties do not cover the reappearance of
previously cleaned stains (“wicking”). Stains that are
saturated and result in “wicking” will release with
additional re-cleaning.
PET VOMIT & FECES LIFETIME LIMITED
WARRANTY FOR PETPROTECT™ CARPET
STYLES
INVISTA warrants that with proper care and maintenance
(including professional cleaning) your STAINMASTER®
PetProtect™ carpet will not be permanently stained from
exposure to pet vomit and feces from domestic cats and
dogs only. This warranty coverage applies to indoor carpet
installations only.
• If INVISTA determines that your carpet is stained, INVISTA
will, at our sole option, repair or replace the affected area of
your carpet and will handle such claims per the Terms and
Conditions.
LIFETIME SOIL RESISTANCE LIMITED WARRANTY
Over time any carpet may change color due to the
accumulation of dry soil from foot traffic. INVISTA
warrants that for the stated Warranty Period, subject
to your compliance with the recommended carpet care
and cleaning procedures, your carpet will not have a
“noticeable color change” due to deposits of dry soil as
a result of foot traffic from normal, indoor household use.
• If, after following the recommended carpet care
and cleaning procedures (including professional
cleaning shown on page 3) INVISTA determines that
the noticeable color change is covered under this limited
warranty,INVISTA will, at its option, repair the affected
area of your carpet. If repair cannot reasonably be
made, we will replace the affected area of your carpet.
Excluded from this limited warranty are color changes
from grease, mud, asphalt, tar, paints, ink, rust, blood,
cement, materials that permanently destroy dyes or
alter colors (such as bleaches, acne medications, drain
cleaners and plant food), urine, feces, vomit, appearance
or color changes due to burns, pets, tears, cuts, pulls,
shading or pile reversal, fading, furniture depressions
or athletic equipment.
LIFETIME ANTI-STATIC LIMITED WARRANTY
For the expected life of your carpet, it will not generate
static greater than 5.0 kilovolts (using AATCC)
(2)
Test Method
134). If INVISTA determines that your carpet does not meet
this anti-static limited warranty, INVISTA will repair your
carpet. If a repair cannot be reasonably made, INVISTA will
replace the affected area.
TEXTURE RETENTION LIMITED WARRANTY
During the applicable Warranty Period, the surface pile of
your carpet when installed over carpet cushion meeting the
standards described below will not, under normal residential
use, show a significant loss of carpet pile texture from the
carpet tufts bursting, blooming, opening or losing their twist.
• Texture retention is defined as the ability of carpet tufts
to retain their visible shape and not burst, bloom, open or
lose their twist, and is measured by using an international
standardized rating scale.
(3)
• This warranty is limited to loss of texture from foot traffic,
resulting in tufts bursting, blooming, opening or losing
their twist which cannot be corrected.
• If INVISTA determines that your carpet’s texture rating is
below the minimum standards for the reasons described
above, INVISTA will, at its sole option, repair or replace
the affected area of the carpet.
• In the U.S. carpet, must be installed over cushion
which meets the HUD UM 72a, Class 1 standards. This
certification sets minimum standards for carpet cushion
for density (lbs./ft3), thickness (in.), weight (oz./sq.yd.),
and other physical characteristics which determine
performance.