Warranty Guide

Terms and Conditions
43
CONTACT INFORMATION
Visit stainmaster.com to register your carpet purchase or to
find general cleaning instructions. (Warranty registration is
recommended but not required to activate your warranty
coverage.)
For warranty service or special assistance for carpet care
and cleaning, call the Lowe’s Resource Line for STAINMASTER®
carpet at 1-877-762-4911. Hours are 8AM to 5PM EST, Monday
through Friday. Or, contact us by email at: stainmaster@
invista.com.
CARE AND CLEANING OBLIGATIONS
To maintain your warranty coverage you must do
the following:
• Clean stains or soiled areas promptly. If the problem
remains after do-it-yourself cleaning, then have your
carpet professionally cleaned (at your expense; these
maintenance costs will not be reimbursed).
• If the problem still remains after professional cleaning,
contact the Lowe’s Resource Line for STAINMASTER®
carpet within 30 days of the professional cleaning.
• To qualify for coverage under all limited warranties outlined
in this warranty brochure, you must have had hot water
extraction cleaning performed by a trained, qualified carpet
care professional, at least as frequently as every 18 months
since the date of your carpet purchase. Failing to do so
will void your warranty coverage.
To learn more about carpet care or to get cleaning tips on
specific stains, please visit stainmaster.com and search for
“carpet care”.
FILING A CLAIM
If you have a problem with your carpet and believe it is
covered by one or more of the limited warranties outlined
in this warranty brochure, you must file a claim by contacting
the Lowe’s Resource Line for STAINMASTER® carpet. When
you call, you will be asked to provide the following:
• An explanation of the carpet issue and what caused it.
Explain where the carpet issue is located and in what
other rooms the carpet is currently installed.
• When and where the carpet was purchased, including
the retailer’s telephone number
• The carpet style name and style number
• Square yards purchased
• Date(s) and proof of professional cleaning(s)
(1)
If the problem is determined to be covered by one of
the limited warranties, you will be asked to provide the
original sales receipt or other documentation acceptable
to INVISTA which shows proof of purchase and installation
of a STAINMASTER® carpet and of carpet cushion which
meets the requirements noted under the Texture Retention
Limited Warranty. The documentation must include the
STAINMASTER® carpet name and style information.
You must also provide INVISTA with all related professional
cleaning receipts (showing service dates), if required. Please
note that INVISTA will not reimburse you for your costs of
professional cleaning.
We may also request a small piece (6”x6”) remnant of carpet
and cushion.
GENERAL TERMS AND CONDITIONS
• Only first quality carpet (not seconds or irregulars)
which meets INVISTA’s construction and performance
specifications can earn the name STAINMASTER® carpet
and be covered under these limited warranties.
• These limited warranties apply to all STAINMASTER®
carpet products purchased on or after April 1, 2015, and
installed in the owner-occupied space in an owner-occupied
residence. Timeshare dwellings, motorhomes (RVs), and
houseboats are specifically excluded. If the carpet is
removed from the home or office, these limited warranties
will be deemed null and void.
• Warranties will be extended to the longer period stated
if a qualifying carpet cushion, with a breathable moisture
barrier is purchased and installed. (See retailer for details).
• All warranty coverage is transferable to subsequent
owner-occupiers only in owner-occupied residences.
The original homeowner must contact Lowe’s Resource
Line for STAINMASTER® carpet to provide original receipts
documenting the carpet purchase and proof that the
carpet has been maintained every 18 months, using the
hot water extraction cleaning method, since the original
carpet purchase date. This documentation must be
provided within sixty (60) days of the home sale. INVISTA
will then provide the new homeowner with a written
authorization transferring the warranty coverage.
• These limited warranties also exclude abnormal use
or conditions, any type of abuse, vandalism, extreme
pet conditions or damage by smoke, fire, storm, flood,
hurricane, wind, lightning, any other natural disaster, or
any act of God. “Commercial use” includes, but is not
limited to: use in a store, office or other place of business.
“Abnormal use or conditions” includes, but is not limited
to: water damage from plumbing, storm or flood, damage
from smoke or fire, damage from improper cleaning
methods or materials, and from improper maintenance.
These warranties do not cover problems caused by
wetting or persistence of excessive moisture. “Abuse” is
any use of the carpet that is unreasonable considering
the normal and expected uses of a carpet in a residence.
• These limited warranties exclude damage resulting in tears,
pulls, cuts, pilling, shredding, burns, fuzzing, cornrowing,
buckling, rippling, matting, crushing, shading, fading, pile
reversal. Improper installation or defective construction are
also excluded. Damage caused by pets such as lingering oders
color change caused by pet vomit or feces, carpet loop or tuft
snags and pulls or damage from extreme moisture are excluded.
• If INVISTA determines that your claim is covered under one
or more of the limited warranties, INVISTA will, at its sole
option, determine to repair the affected area of your carpet,
or, if repair cannot reasonably be made, will determine to
replace the affected area of carpet
.
• Cash refunds will not be offered
• Replacement of Wall-to-Wall Carpet:
For all brands of wall-to-wall STAINMASTER® carpet, any
repair or replacement under these limited warranties will
be made by INVISTA and will be limited to the affected
area of the carpet and adjacent areas extending to the
nearest wall, doorway or entrance
• Bound rugs are not covered.