Technical Manual

S E C T I O N
6-1
ATLAS 4500 Multimode Station Technical Manual July 2021
Technical Support and Service
EFJohnson technical personnel are available to provide both onsite and online
service, in accordance with the existing support agreement.
6.1 Contacting EFJohnson
If EFJohnson Technologies technical personnel are not on site, and are needed for
installation assistance, contact the EFJohnson Technologies representative for
your site. Check with your site engineer or site manager for contact information.
6.1.1 Gather Information Before Calling EFJohnson
When contacting EFJohnson Technologies for technical support, collect and have
available all pertinent information such as specific site identification, equipment
models, and any other relevant information that may be needed by technical
support.
6.1.2 Contact Information
The Customer Service Department of EFJohnson Technologies provides customer
assistance on technical problems and the availability of local and factory repair
facilities. Regular customer service hours are 8:00 am–5:00 pm U.S. Central Time,
Monday–Friday. A technical support subscription service is available or support
can be purchased on an as-needed basis.
The Customer Service Department can be reached as detailed in Table 6.1.