User's Manual

Digital Media Player
NW-ZX2
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
There is no sound.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Power
The rechargeable battery needs to be replaced.
The battery life is short.
Connection to a Computer
The computer does not recognize your Walkman.
The computer does not recognize a microSD card inserted in your Walkman.
You cannot install software to your computer.
Content such as music cannot be transferred from the computer to your Walkman.
Bluetooth
Pairing cannot be done.
You cannot connect via the Bluetooth function.
Wi-Fi
You cannot connect to a Wi-Fi network.
microSD Card
Your Walkman does not recognize a microSD card that is inserted.
The computer does not recognize a microSD card inserted in your Walkman.
Music content cannot be transferred using Media Go.
Help Guide
List of Topics