Warranty

Warranty Terms and conditions
Limited Warranty
Snooker Ice maker warrants to the original purchaser its products to be free from defects in materials and workmanship for the
following time periods: *(conditions and restrictions apply)
• Standard Warranty
o 1 Year Parts
o 1 Year On-Site Labor
o Additional 4 Year Compressor (part only)
• Premium Warranty (with confirmed installation of a Snooker filtration system)*
o 3 Years Parts
o 3 Years On-Site Labor
Warranty Claims
Snooker Ice warranty claims can be made during normal business hours Monday thru Friday between 9:00am and 5:00pm
Eastern by calling the Snooker service Hot-Line at 888 381-1550 . At the time any warranty claim is made the following information
must be included: model number, serial number, proof of purchase ( dated receipt) , month and year of installation, authorized
equipment dealer and all pertinent information supporting the claim prior to the issuance of a warranty claim number. At the time of
a warranty claim, should on-site service be necessary, a Snooker authorized service agency will be dispatched to the location to
facilitate repairs covering labor (premium or overtime service labor is not included) , parts and appropriate travel (not to exceed 1.5
hours and/or 75 miles round trip without prior approval) . If during the warranty event the on-site technician determines the
complaint to be the result of improper installation, a lack of proper filtration or improperly maintained filtration (by-passed or
clogged cartridge) , poor or inconsistent water pressure, misuse, abuse, finding the machine lacking prescribed maintenance, or
requires adjustments and/or calibration, the end user will become responsible for any charges brought forth by the service
company. Should on-site service not be authorized as an option for your product, an RMA (Return Merchandise Authorization)
may be issued. The issuance of an RMA requires the end user have the ice machine disconnected from the water supply and drain and
readied for pick-up. Should a replacement unit be necessary, it will be at the sole discretion of Snooker management and a new
or refurbished unit will be provided. The cost to repair or replace the item including the cost to ship the unit back to the end user will
be covered as a part of the warranty. Any charges for re-installation or connections will be the responsibility of the end user.
Consumables
Specific parts of the ice machines listed above are considered to be consumable items, and therefore NOT subject to normal warranty
as stated above. These items include but are not limited to: plastic components, legs, feet, gaskets, seals, and doors.