Operating Instructions and Installation Instructions

27
TROUBLE SHOOTING
IF…
SOLUTION
The APP cannot
found the camera
• Make sure your network supports the DHCP protocol.
• Make sure the camera and your mobile device connect
to the same Wi-Fi router for the fi rst setting.
• Make sure the Wi-Fi router is activated.
• Make sure the camera is properly powered on.
• Use the “ADD CAMERA” function to manually add the
camera.
Wi-Fi router is not shown
in the drop down list
• Make sure SSID broadcasting function is enabled in the Wi-
Fi router. Consult your Wi-Fi router manufacturer for the
settings if
necessary.
• Change the wireless security protocol of your Wi-Fi router into
WPA/WPA2/WPA2-PSK. Due to security concerns, WEP
protocol
is not suggested for some Wi-Fi routers.
Note:
WPA/WPA2/WPA2-PSK encryption protocols are newer
and more effective security standards for wireless
networks than the older and less-secure WEP protocol.
No image appears • Make sure the power adaptor is not damaged or defective
and plugged into an electrical outlet with power.
• Relocate the camera to obtain the best reception of wireless
signals.
• Make sure the camera is properly confi in App.
• Make sure the mobile device is connected to 3G/4G/Wi-Fi
properly.