Warranty

Limited Lifetime Warranty
Sioux Chief Mfg. Co., Inc. (“Seller” or “the Seller”)
warrants its products to be free from defects in material
and workmanship under normal usage for the lifetime
of the plumbing system in which they were originally
incorporated. In the event of such defects within the
warranty period, the Company will, at its option, replace
or recondition the product without charge.
This remedy shall be effective only if the product was
installed in accordance with supplied instructions,
common installation or use practices and existing
building and plumbing codes and legal requirements;
has not been subjected to misuse or abuse; was
at all times used in a manner consistent with its
intended use; was at all times used in installations
and environments acceptable to its material and
design specications; was never modied, altered or
repaired by anyone other than the Seller; was properly
subjected to and passed common testing methods
(including pressure testing for potable water and
drainage systems) immediately after the product’s
installation and before the product is put into service;
was not damaged by freezing, corrosion, degradation
or other adverse water, atmospheric or other natural
conditions; was never subjected to improper protection
during the installation or exposure to water pressures or
temperatures outside acceptable operating conditions.
In addition, Seller shall not be responsible for any
incidental, special or consequential damages, including
without limitation, lost prots or the cost of repairing
or replacing other property which is damaged, other
costs resulting from labor charges, delays, vandalism,
negligence, fouling caused by foreign material, chemical
or any other circumstances over which the Seller has
no control. This warranty excludes all costs arising
from routine maintenance, including the replacement
of any parts required by such maintenance and the
replacement of parts required by normal wear and
tear. The Seller also reserves the right to modify, alter
or improve its product, or parts thereof, at any time
without incurring an obligation to notify or modify,
alter, improve or replace any product, or parts thereof,
previously sold. If, on any occasion, Seller waives any
term or condition, this waiver is not to be construed as
a continuing waiver. For the purposes of this warranty,
the lifetime of the original plumbing system is dened
as the lesser of 25 years or the time before the
plumbing system was replaced or materially changed;
all products with automatically or manually moving parts
are excluded from the limited lifetime warranty and
carry a 3-year limited warranty, subject to the remaining
terms, conditions and limitations of the warranty. Some
States do not allow or have other parameters governing
limitations on how long an implied warranty lasts, and
some States do not allow the exclusion or limitation
of incidental or consequential damages. This Limited
Warranty gives you specic legal rights, and you may
have other rights that vary from State to State. You
should consult applicable state laws to determine your
rights. THE WARRANTY SET FORTH HEREIN ABOVE
AND BELOW IS GIVEN EXPRESSLY AND IS THE ONLY
WARRANTY GIVEN BY THE COMPANY WITH RESPECT
TO THE PRODUCT. THE COMPANY MAKES NO OTHER
WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY
HEREBY SPECIFICALLY DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Terms & Conditions
All sales are subject to the Standard Terms and
Conditions set forth on Sioux Chief’s website at www.
siouxchief.com. These terms include the following:
Returned Goods
No material shall be returned without authorization.
When credit is issued it will be at the price charged,
less handling charges based on costs of reconditioning,
boxing, etc. Products that are obsolete or made to
special order are not returnable. No merchandise will
be accepted by Seller as a return unless such return is
authorized in writing by Seller.
Returned Goods & Warranty Service
In order to return product or receive warranty service,
customers must obtain a Return Goods Authorization
(“RGA”) by contacting Seller using the following
information:
MAIL: Customer Service Manager, Sioux Chief
Manufacturing Company, Inc., 14940 Thunderbird Road,
Kansas City, Missouri 64147
PHONE: [phone]
FAX: [phone]
EMAIL: [e-mail]
Returned Goods Procedure
RGA requests must reference Seller's order number,
invoice number or the customer's P.O. number, and
must be less than twelve months old.
In order to be received, all returned material must be in
multiples of the stated catalog minimum order quantity
and in original condition.
Specials or custom-made products are not considered
normal stock and therefore cannot be returned, except
in case of manufacturer's defect.
Customers will be charged 25% of invoice price for
product restocking.
RGA is invalid if referenced product is not received
within 90 days of an RGA issue date.
Issuance of the RGA does not authorize the customer to
deduct the value of the return; once product is received
by Seller and found to be in acceptable condition, Seller
will issue a credit memo for returned product when
applicable.
Seller reserves the right to deny, nullify or cancel an
RGA at its discretion.
Seller will only supply product credit for a return or
warranty claim.
Seller can reject a return for any reason at any time.
Warranty Procedure Product & Property
If there is a warranty claim on a part that involves
property or other damage, Seller should be contacted
by phone or in writing directly following the loss, and in
no case later than 15 days of the date of alleged claim
or failure and before any remediation or alteration of the
loss site has been started; any notice beyond this time
frame or after work has taken place to repair or change
the loss site will materially affect the Seller's ability to
adjudicate the claim and will void the warranty.
The product in claim and/or its installation should not
be modied before review by Seller; alteration of the
alleged product or installation materially affects the
Seller's ability to establish fault and voids the warranty.
The product in claim and/or its installation should not
be modied before review by Seller; alteration of the
alleged product or installation materially affects the
Seller's ability to establish fault and voids the warranty.
Upon submitting the claim according to this procedure
and timing, claimant will receive a RGA number from
Seller.
With the RGA number, claimant should submit a
formal report of the claim, including the date of the
installation, a description of the problem and damage
and pictures of the product and damage (if possible).
This information should be sent to the above address at
claimant's expense. Seller will not receive or process a
claim without an RGA number.
Seller will contact claimant with next steps, which
may include a visit from a site investigator or other
representatives of Seller, as Seller reserves the right to
investigate all alleged loss sites.
Seller shall not be responsible for shipping errors
reported 10 days after receipt of material.
Seller shall not be responsible for shipment shortages
that are signed for as clear.
Full Freight Allowance
Sioux Chief will pay freight on all orders to single
destinations totaling at least $2,00 net to locations
within the 48 contiguous states (United States of
America), at least $2,500 net to locations within Hawaii
and Alaska, and at least $2,00 CAD net to locations
within Canada.
Processing of Orders
All orders are processed immediately upon receipt and
acceptance by Seller. Seller reserves the right to charge
back to Buyer costs incurred from order cancellations or
changes, and to consider additions as separate orders.
Price Changes
All prices quoted from time to time by Seller are subject
to change without notice up to time of shipment.
Invoice totals and discounts will be calculated out to
the fourth decimal digit. If Buyer fails to give written
notice of objection to Sioux Chief's order conrmation
within the (10) days after Buyer's receipt of Sioux
Chief's conrmation for the purchase order, the order
conrmation pricing becomes binding.
Minimum Order Quantities
A 10% surcharge will be applied to any item not
purchased in multiples of the stated Minimum Quantity,
except on drop-ship orders. Items with bold Minimum
Quantities in the Numerical Index (back of catalog) can
never be broken.
SIOUX CHIEF MANUFACTURING
WARRANTY
Sioux Chief Manufacturing Company | P: 1.800.821.3944 | F: 1.800.758.5950 | www.siouxchief.com
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