Terms and Conditions

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we’ve got you covered

welcome to the

pyjama army!

we’d like to think that nothing ever goes wrong

but here at Silentnight we understand that

unfortunately sometimes things do.

If you do experience any manufacturing issues with your new bed or

mattress, whether that’s through faulty materials or less than perfect

workmanship, we promise to repair or replace any part, or all of the

product that is aected. We just kindly ask that you follow the care

and usage instructions and follow the terms and conditions to this

guarantee which are all found in this booklet.

Because we make many dierent mattresses and beds to suit every

type of sleeper, the length of our guarantee slightly varies across

each range. Take a look at the information on the previous page to

see which guarantee length applies to your product.

If you’re unsure what type of mattress you have purchased take a

look at your receipt or you can also check the product label on the

bottom of your mattress.

Wherever possible, replacement product will be like for like. However,

if a particular style, material or model is no longer available we will

substitute appropriately from our current range.

We will cover any manufacturing fault, faulty workmanship

or materials on:

• Mattresses

• Upholstered divan bases

• Upholstered headboards

This guarantee only applies to products that has been purchased

from an authorised Silentnight retailer in the UK and Republic of

Ireland. The guarantee is only intended for domestic products

purchased and used for domestic purposes. The product must have

been used and cared for in accordance with our manufacturer’s

guidelines and instructions, you’ll find the details you need in this

booklet under the Care and Usage Instructions section. The full

terms and conditions of your guarantee are also listed in this booklet,

please take the time to read through them.

Guarantee applicable on purchases made from 2nd April 2019. Call us on

0333 123 0892

thanks for deciding to purchase a

Silentnight sleep solution that we

hope you’ll absolutely love.

We know that reliability and peace of mind matters to

all of our customers. That’s why all of our mattresses,

beds and headboards come with a full manufacturer’s

guarantee, so you can sleep peacefully knowing

we’ve got you covered in case anything goes wrong.

3 year

guarantee

beds and headboards

5 year

guarantee

silentnight.co.uk/guarantee call us on 0333 123 0892

Summary of content (2 pages)

PAGE 1
welcome to the pyjama army! thanks for deciding to purchase a Silentnight sleep solution that we hope you’ll absolutely love. We know that reliability and peace of mind matters to all of our customers. That’s why all of our mattresses, beds and headboards come with a full manufacturer’s guarantee, so you can sleep peacefully knowing we’ve got you covered in case anything goes wrong.
PAGE 2
i’ve got a problem, how do I make a claim? Before making a claim, please make sure you have your proof of and conditions under which you made your purchase as some purchase or delivery. retailers may offer a guarantee that is longer than one year. step 1 The easiest way to register a claim with us is via our website Please check where you purchased your product from and the terms and conditions under which you made that purchase. In the silentnight.co.uk/guarantee.