HiPath SimplyPhone for Outlook Version 4.
spadIVZ.fm For internal distribution only Contents Contents 1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Functional overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Program documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Fonts and symbols used . . . . . . . . . . . . . . . . . . . . . .
spadIVZ.fm Contents For internal distribution only 2.4.2 Installing TAPI 120 for HiPath 3000 with LIM module . . . . . . . . . . . . . . . . . . . . . 2-28 2.4.3 Installing SimplyPhone for Outlook V4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29 2.4.4 Starting SimplyPhone for Outlook V4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30 3 Partner identification service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.
spadIVZ.fm For internal distribution only Contents 5.4.5 Entries under Solutions\CallerIdentification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.6 Entries under Solutions\CPhoneOutlook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.7 Entries under Solutions\HLMData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.8 Entries under Solutions\Teambar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.8.
spadIVZ.fm Contents 0-4 For internal distribution only A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
copyright.fm Copyright and Trademarks Copyright and Trademarks 0 No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, mechanical, electronic, photocopying, recording, or otherwise, without prior written permission of Siemens. The software described in this publication is furnished under a license agreement and may be used only in accordance with the terms of that agreement.
copyright.fm Copyright and Trademarks 0-6 A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadC01.fm Preface Functional overview 1 Preface This chapter provides information on the following topics: ● Functional overview ● Program documentation ● Fonts and symbols used 1.1 Functional overview SimplyPhone for Outlook is a software package which enhances the functionality of Microsoft Outlook to include telephony features.
spadC01.fm Preface Program documentation 1.2 Program documentation The documentation for SimplyPhone for Outlook is available in different formats on the product CD. Information on the mail client Microsoft Outlook can be found in the online help on Microsoft Outlook.
spadC02.fm Installing SimplyPhone for Outlook 2 Installing SimplyPhone for Outlook This chapter provides information on the following topics: ● requirements in terms of hardware, the platforms, and the telephony infrastructure, ● pre-installation preparations, ● installation in a first-party or third-party environment. To use SimplyPhone for Outlook features, a TAPI Service Provider for information exchange must be installed between the computer and telephone.
spadC02.fm Installing SimplyPhone for Outlook Requirements 2.1 Requirements 2.1.1 Client PC hardware The SimplyPhone for Outlook software is installed on the client PC. "Standard user" requirements: ● 800 MHz processor or higher (for Windows 2000) ● 1.5 GHz processor or higher (for Windows XP) ● 512 MB RAM or higher "Power user" requirements: ● 3.0 GHz processor or higher ● 1.0 GB RAM or higher 2.1.
spadC02.fm Installing SimplyPhone for Outlook Requirements ● Exchange 2003 ● Exchange 2000 (Service Pack 3 or later) ● Exchange Version 5.5 (Service Pack 4 or later) > SimplyPhone for Outlook V4.
spadC02.fm Installing SimplyPhone for Outlook Requirements 2.1.5 Telephony infrastructure A TAPI Service Provider that supports TAPI V2.0 (or higher) is required to run SimplyPhone for Outlook. SimplyPhone for Outlook has been released for use with the following providers: ● ● 2-4 1st Party TAPI – CallBridge Collection V2.0 (Callbridge TA/TU (CorNet TS) V2.0, CallBridge IP V2.0) – Callbridge TA/TU (CorNet WP) V2.0 – Callbridge for Desktop V1.45 (CorNet WP Hicom 300 US R6.
spadC02.fm Installing SimplyPhone for Outlook Requirements First-party environment SimplyPhone for Outlook can be operated with the telephones listed in the table. Your system administrator must have checked and ensured the telephone requirements are met and your telephone must be correctly configured for the relevant features. Ensure that the telephone is connected with the appropriate cable and is working. The TAPI Service Provider driver required depends on the communication system and telephone used.
spadC02.fm Installing SimplyPhone for Outlook Requirements Third-party environment In a third-party environment, the telephone is operated over a Third Party TAPI driver, such as, CAP V2.0/3.0 TAPI Service Provider, TAPI 170 V2.0 or TAPI 120 V2.0. ● ● 2-6 CAP V2.0/3.0 TAPI Service Provider When installing CAP V2.0/3.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2 Preparing for installation on a client PC The following sections describe how to prepare for the client installation of SimplyPhone for Outlook so that a user can independently install a network server. 2.2.1 Preparations for default installation First copy the folder \Software\SimplyPhone for Outlook 4.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.1.2 Entering a server for partner identification The file CRIRemote.cfg is used to access data associated with a partner identification service. Use a text editor to open the file CRIRemote.cfg in the folder \SPCr\dbserver to set the server for partner identification. CRIRemote.cfg - DBEnv.ServerAddress=$SP_SERVER$:4999 Enter the name or the IP address of the CRI server for $SP_SERVER$.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.1.4 Specifying data Specify the path to the Setup.exe installation program in the configured network folder for users. > 2.2.1.5 A TAPI provider must be installed on the client PC so that telephony functions can be used there. Preparation complete The preparations for installing SimplyPhone for Outlook are now complete. Please note that the above descriptions only relate to a standard scenario.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.2 Preparations with multiple locations 2.2.2.1 Offering a location for selection You must remove the standard Default entry in the SP_Inst.ini file to let the user choose from a selection of multiple locations during installation. SP_Inst.ini - [GENERAL] - Location= > 2.2.2.2 You will find a detailed description of the other parameters in Section 5.3.1, "SP_Inst.ini of the client component".
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC The tie line number is entered in canonical format in front of the phone number and separated from it by a semicolon, for example, ShortDial1=96;+49 89 636. The name of the tie line is then added followed by the country code, for example, ShortDialEx1=Neuperlach;49. If there are multiple tie lines for a single location, the inputs are numbered consecutively on entry (ShortDial2= ... etc.). 2.2.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC Line assignment requirements ● Lines can only be assigned using TAPI. ● At least one key must be available with a value. If this is not the case, line assignment is deactivated and the user can select all available lines. ● The asterisk * represents numbering in ascending order. ● The process of reading the list is interrupted if a key’s value is empty or if the key * does not exist.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.5.2 Assigning lines for the teambar To prevent users from selecting lines that are not assigned to their team, the terminal server administrator can assign team lines to users. HKEY_Current_User\Software\Siemens\SimplyPhone\Solutions\Teambar\Member0 AssignedLine* REG_SZ AssignedLine*: * = 0 - Number of assigned lines.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC SimplyPhone incorporates the CLC (Customer License Client) component. The CLA (Customer License Agent) and CLM (Customer License Management) components in HiPath License Management can be installed on the same client or a server. CLA controls licensing based on the licenses configured with CLM. In the case of First Party TAPI, CLA installation is performed as part of the SimplyPhone setup.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC The CLA is automatically installed during first-party installation. The CLA is not installed during third-party installation and must, therefore, be provided on a server in the customer network. Initial startup of SimplyPhone is not possible without CLA. The IP address of this server and the port number of the CLA (this must be set during CLA installation) must be made known to the SimplyPhone.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.7 Configuring additional data sources Both the contact retrieval and the partner identification services are processed using the LDAP log. The following table explains the two terms. Procedure Contact retrieval Partner identification What you have: for example, name, department, etc. of the contact you want to retrieve Phone number What you are looking for: Phone number Name, department, etc.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC The following is a list of the data source configuration files available for the installation share in the directory \SPCr\dbserver. The file ... contains configuration data ... CRI.cfg for partner identification in private Outlook/Exchange contact folders on the client PC. CRIREMOTE.cfg for partner identification in the global Exchange address book and public Exchange contact folders.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC ... CRConfigFile=SPCr_svc.cfg ... Locations.ini Folder: \SPCr ... CallerIdentServerList= CRI,CRIREMOTE,... QueryServerList= Outlook,SCD,... ... SpCr_svc.cfg [LDAP config. and mapping] [LDAP config. and mapping] [LDAP config. and mapping] LDAP config. CRI.cfg and mapping Outlook.cfg SCD.cfg Folder: \SPCr\dbserver CRIREMOTE.cfg Random LDAP data sources can also be configured.
spadC02.fm Installing SimplyPhone for Outlook Preparing for installation on a client PC Data source configuration files on client or server PCs There are two ways to use the data source configuration files: – On a client PC During the runtime SimplyPhone for Outlook accesses a copy of the folder \SPCr that was copied to the client PC during setup. Advantages: The search function is available even if the server share cannot be accessed.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 2.3 Installing the driver and software in a first-party environment This section describes the correct sequence for the individual installation steps in a first-party environment. 2.3.1 Installing the TAPI Service Provider driver Find out where the installation files for the TAPI Service Provider drivers are stored (installation CD or network drive).
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 2.3.2 Installing SimplyPhone for Outlook V4.0 Ensure that the necessary software is available on a CD or via a remote server. In general, the administrator prepares the system for the installation of SimplyPhone for Outlook.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 2.3.3 Configuring SimplyPhone for Outlook V4.0 You can modify the TAPI Service Provider settings that you entered during setup as required. You can also make other settings. 1. Do this by starting the configuration with Start | Settings | Control Panel | Phone and Modem Options. Under Dialing Rules, select the entry that starts with your "My Location" telephone number and click Edit.... 2.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 2.3.4 7 Starting SimplyPhone for Outlook V4.0 Before putting SimplyPhone into operation, a CLA (Customer License Agent) must be installed on the local client PC for correct licensing and so that SimplyPhone starts properly. The CLA is automatically installed at the same time as SimplyPhone. If you can access the CLA, a 30-day trial license is available for SimplyPhone.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment Using SimplyPhone during the grace period time Click OK in the Software Registration dialog. Registering SimplyPhone during the grace period time Click Register... in the Software Registration dialog. Enter a valid license key in the Enter License Key field and click OK. > 4. If you received the license key in the form of a license file, you can also store this file directly in the directory .
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 5. SimplyPhone starts up and can be used. For information on using the program, refer to the operating manual or consult the online help. A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 2.4 Installing the driver and software in a third-party environment This section describes the correct sequence for the individual installation steps in a third-party environment. 2.4.1 Installing the CAP TAPI Service Provider driver If you need detailed information, refer to the service manual for HiPath CAP V3.0 TAPI Service Provider.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 5. Enter the 4- or 5-digit extension number (for example, 65225). Leave the other default values, but check if the country code, the area code, and the system number are correct. 6. Start the installation with the button Start. 7. Terminate the installation with the button Done. 8. You must restart the PC to complete the installation. Do this by clicking OK.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 2.4.2 Installing TAPI 120 for HiPath 3000 with LIM module The following describes how to install the TAPI 120 V2.0 Service Provider together with a HiPath 3000 with LIM module. Up to five CTI clients can be operated on the LIM module. If you need detailed information, refer to the installation and configuration manual for HiPath TAPI 120 V2.0.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 2.4.3 Installing SimplyPhone for Outlook V4.0 Ensure that the necessary software is available on a CD or via a remote server. In general, the administrator prepares the system for the installation of SimplyPhone for Outlook.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 2.4.4 > Starting SimplyPhone for Outlook V4.0 Customer License Management (CLM) must be installed on the network before SimplyPhone is put into operation for correct licensing on the server PC. A CLA (Customer License Agent) must also be installed on the server PC or on the relevant client PC. The CLA and CLM can be found on the installation CD.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment Using SimplyPhone during the grace period time Click OK in the Software Registration dialog. 4. The “Phone Line” dialog appears. Select the TAPI line for TAPI 120/170 and the SimplyPhone user ID for CAP V2.0/3.0 (consult your administrator) and click OK. 5. If you are prompted to enter a password, click Change Password.
spadC02.fm Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 2-32 A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadC03.fm Partner identification service Importance of installation 3 Partner identification service This chapter provides information on the following topics: ● Importance of installation ● Configuring a user and mailbox ● Assigning local rights ● Installing on a server 3.1 Importance of installation The partner identification service must be installed on the server to ensure high-speed access to global address books or public Exchange contact folders for partner identification.
spadC03.fm Partner identification service Configuring a user and mailbox Configuring the mailbox on the Exchange Server 1. Configure a mailbox. We will refer to it below as . 3.2.2 LAN domain controller: Windows 2000 Server/Windows Server 2003 and Exchange 2000/Exchange 2003 Configuring a domain user account and mailbox > 1. 3-2 User administration is identical in Windows 2000 Server and Exchange 2000 or Windows Server 2003 and Exchange 2003.
spadC03.fm Partner identification service Assigning local rights 3.3 Assigning local rights The assignment of local rights differs depending on the operating system (Windows 2000 Server or Windows Server 2003) used by the PC where you want to run the partner identification service. 3.3.1 Partner identification service under Windows 2000 Server/Windows Server 2003 Assigning NT rights 1. Log on to the PC where you want to install the partner identification service. 2.
spadC03.fm Partner identification service Assigning local rights Configuring an Exchange profile 1. Log on as user . > Check that the Microsoft Exchange Server information service has been installed. If not, install it. One way of doing this is to install Outlook. 2. Configure an Exchange profile with the mailbox . To do this you must open the Mail icon in the Control Panel. 3.
spadC03.fm Partner identification service Installing on a server Modify the SP_Inst.ini file The following changes are needed in the SP_Inst.ini file in section [General] for installation under Windows 2000 Server/Windows Server 2003: ExchangeUseDynamicProfile=1 ExchangeMailboxServer= Exchange Mailbox= (in Exchange 2000, Exchange 2003) Exchange Mailbox= (in Exchange 5.5) The partner identification service can also be used for contact retrieval in an enhancement.
spadC03.fm Partner identification service Installing on a server The SimplyPhone Partner Identification service runs under this account. In other words, this account is used to import the server address books. 3-6 A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadC03.fm Partner identification service Installing on a server Starting a service SimplyPhone Partner Identification appears in the service overview (Control Panel | Services). 1. Start the SimplyPhone Partner Identification service. The database is immediately configured for partner identification the first time it is started; this can take a few hours if the data volume is very large. The components for partner identification are then started and the service can now be used by the clients. 2.
spadC03.fm Partner identification service Installing on a server 3.4.2 Warnings in Outlook Problem description Microsoft has issued an update for Outlook 2000 with enhanced security features for greater protection against virus attacks and the like. This product is called Outlook 2000 Update SR1: Extended E-mail Security.
spadC03.fm Partner identification service Installing on a server 1. 2. Open the Default Security Settings object. Click the Programmatic Settings tab. Set the following lines to Automatically Approve: – When sending items via Outlook object model – When accessing the address book via CDO – When accessing address information via CDO Close the form and confirm the memory prompt with Yes. If not, proceed as follows: 1. Then open the file Default Security Settings.
spadC03.fm Partner identification service Installing on a server 3-10 A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadC04.fm Troubleshooting/FAQ Licensing errors 4 Troubleshooting/FAQ This chapter provides information on the following topics: ● Licensing errors ● No response from SimplyPhone for Outlook component ● Partner identification not working ● Calling only possible from personal contacts ● Outlook stops responding 4.1 Licensing errors The license server is inaccessible SimplyPhone cannot go into operation if a CLA is not found during initial startup.
spadC04.fm Troubleshooting/FAQ Partner identification not working 4.3 Partner identification not working This can have several causes. Proceed as follows: – Ensure that the phone number in your contacts is saved in canonical format. – Check the telephony applet to see if the current location contains the correct data. In particular, the name of the location must contain the main number of the telephone system. 4.
spadC04.fm Troubleshooting/FAQ Increasing performance by deactivating features 4.6 Increasing performance by deactivating features Certain features can be deactivated as required to accelerate workflows under Outlook with SimplyPhone for Outlook. Right-click the SimplyPhone for Outlook phone icon on the windows taskbar to display a context menu. Select Settings. In the General tab, you can change two default settings in the "Command Bar (Outlook restart mandatory)" field. 1.
spadC04.fm Troubleshooting/FAQ Increasing performance by deactivating features 4-4 A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadC05.fm Appendix Program architecture 5 Appendix This chapter provides information on the following topics: ● Program architecture ● Configuring telephony data ● Syntax of the ini files ● Syntax of the registry entries ● Configuration file syntax ● Command line switch ● Product integration ● List of abbreviations/Glossary 5.1 Program architecture This chapter tells you about the client/server architecture used by SimplyPhone for Outlook and how the individual components are linked.
spadC05.fm Appendix Program architecture The Phone Manager (SPTel.exe) recognizes the relevant telephony events and passes them on to the Rules Engine (SpRules.dll). The Rules Engine consults the local Contact Retrieval Index server via the socket protocol LDAP and attempts to find data, such as the ID of its Outlook contact, relating to the caller on the basis of the telephone number.
spadC05.fm Appendix Program architecture 5.1.2 Partner identification CRI Server CRISvr.exe is an LDAP server, which contains data which is extracted from the contact files of Outlook/Exchange or from the global Exchange address book. Its function is to make this data accessible via indexed telephone number entries so that a high-performance search via telephone numbers is possible.
spadC05.fm Appendix Program architecture When comparing the data, the CRI Manager scans the contact folder in Outlook/Exchange or the global address book via the ActiveX interface "CDO" and writes the relevant data to a file CRIData.txt. It then calls up the component CRISvrCt.exe, which uses this data to generate indices and prepares the data for CRISvr. It then stops CRISvr.exe, updates its database and then reboots CRISvr.
spadC05.fm Appendix Program architecture Contact Retrieval Client The SPCr.exe process executes all LDAP accesses for paging and for partner identification both on the local and the remote CRISvr, as well as on the LDAP address books (Exchange global address book and Siemens Corporate Directory). If a data source configuration file (.cfg) is used, SPCR checks if port 4999 is used.
spadC05.fm Appendix Program architecture Example: A team of three persons (A,B,C) is using the Team Assistant. Member A uses a line and has access to B and C over the Team Assistant. Member B uses a line and can access A and C over the Team Assistant, member C uses a line and can access A and B. In total, three valid CAP licenses are needed. TAPI 170 does not differentiate between licenses for open and monitored lines. Every team member needs a TAPI 170 license in this case. When operating with CAP V2.
spadC05.fm Appendix Configuring telephony data 5.2 Configuring telephony data 5.2.1 Overview of TAPI functionality A TAPI Service Provider that supports TAPI V2.0 (or higher) is required to run SimplyPhone for Outlook. SimplyPhone for Outlook has been released for use with the following providers: ● ● 1st Party TAPI – CallBridge Collection V2.0 (Callbridge TA/TU (CorNet TS) V2.0, CallBridge IP V2.0) – Callbridge TA/TU (CorNet WP) V2.0 – Callbridge for Desktop V1.45 (CorNet WP Hicom 300 US R6.
spadC05.fm Appendix Configuring telephony data 5.2.2 System requirements for functionality 5-8 x x x x x x x x x x x x x x x x x x x x x x2 x x x x x4 x5 x6 x x7 x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x optiClient 130 V4.0 x x x x x x x TAPI 120 V2.0 x x x x x x x x TAPI 170 V2.0 Call Back Camp On Intrude Pick up Call Within Group x x x x x x CallBridge for Desktop V1.45 Hicom 300 US x x x x x x CallBridge TA/TU (CorNet WP) V2.
spadC05.fm 1 2 3 4 5 6 7 x x x x x x x x x x x x x x x x x x optiClient 130 V4.0 CallBridge for Desktop V1.45 Hicom 300 US x x x x x TAPI 120 V2.0 x x CallBridge TA/TU (CorNet WP) V2.0 HiPath 40001 CallBridge Collection V2.0 HiPath 4000 CallBridge Collection V2.0 HiPath 3000/5000 x TAPI 170 V2.0 Forward Calls Client Matter Code HiPath CAP V2.0/V3.0 HiPath 3000/5000 Telephony function Direct Pickup Park Connection Unpark Direct Park Direct Unpark HiPath CAP V2.0/V3.
spadC05.fm Appendix Configuring telephony data If you add (CMF) to a location name, a right-aligned comparison is performed between the phone number supplied by the telephone system and the phone numbers in the address data for partner identification in incoming calls. If you add (POL=x) to a location number, 1 is the only country code that works (for example, USA, Canada). x can be either 1, 2 or 3.
spadC05.fm Appendix Syntax of the ini files 5.3 Syntax of the ini files The most important entries in SP_inst.ini and locations.ini are explained below. For more explanations, refer to the two ini files (in the SimplyPhone installation directory). 5.3.1 SP_Inst.
spadC05.fm Appendix Syntax of the ini files Section [GENERAL] Entry ShowDialogLicense ={0|1} [GENERAL] ShowDialogDestination ={0|1} [GENERAL] ShowDialogExchange ={0|1} [GENERAL] ShowDialogGateway ={0|1} [GENERAL] ShowDialogReady ={0|1} [GENERAL] ShowDialogFinished ={0|1} [DATA_SOURCES] CRConfigPath= USE_LOCAL [XPRESSIONS_450] ShowDialog={0|1} 5-12 Description This switch controls whether or not the license dialog is displayed during installation.
spadC05.fm Appendix Syntax of the registry entries 5.3.2 Client component Locations.ini Entry UserCountry UserArea UserNumber UserExternal UserForeign CRconfigFile XPRCallerNo XPRAccessNo ShortDial[n] ShortDialEx[n] 5.4 Description Country code Area code Main station number Access code for national calls Access code for international calls. Caution: this setting had a different meaning prior to version 2.02. In many cases, for example, 00 had to be entered here, but now only 0 is required.
spadC05.fm Appendix Syntax of the registry entries ers, the value of _KeysCopied under HKEY_LOCAL_MACHINE has to be increased by 1. If you want to change registry entries by means of a new installation, this value can also be increased in the SP_Inst.ini file. > In the case of switches that can have one of the values True or False, the effect of the True setting is always described in the description column. Default settings are underlined.
spadC05.fm Appendix Syntax of the registry entries 5.4.1 Entries under Common\Settings The following settings are taken from the locations.ini file during installation: Entry in file ShortDial ShortDialEx Entry in the registry ShortDial Description U C S The fixed lines are saved under these val- M X ues. ShortDial Ex The fixed lines are saved under these val- M X ues. The following entries are taken from the SP_Inst.
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spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry [PARTNER_IDENTI ProvideOrigPhoFICATION] neIndex= ProvideOrigPho- {True|False} neIndex={0|1} [PARTNER_IDENTI OrigPhoneInFICATION] dexField= OrigPhoneIndexField= Description U C S When generating the Contact Retrieval In- L X X dex, read the original telephone number and create as an index (this is used for SimplyPhone). Name of the field from which the original L X X telephone number is to be read.
spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry TraceFile= {True|False} TraceFileName= Description U C S Generates one or more trace files for fault C X X analysis in the installation directory (for example, cp_trace.txt). File name or path of the trace file C X cp_trace.txt. Display time stamp in trace.
spadC05.fm Appendix Syntax of the registry entries 5.4.2 Entries under Common\Settings\Telephony These entries control the choice of enhanced telephony functions available.
spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry [TELEPHONY] EnableGroupEnableGroupPickup= Pickup={0|1} {True|False} [TELEPHONY] EnableEnablePickup= Pickup={0|1} {True|False} [TELEPHONY] EnablePark= EnablePark={0|1} {True|False} [TELEPHONY] EnableDirectEnableDirectPark= Park={0|1} {True|False} [TELEPHONY] EnableForward= EnableFor{True|False} ward={0|1} 5-20 Description U C S Enable the Pick up Call Within Group function. MX Enable the Direct Pickup function.
spadC05.fm Appendix Syntax of the registry entries 5.4.3 Entries under Entry\Settings These entries affect the Dialer. The following entries are taken from the SP_Inst.
spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry CallerPopupsShow= {True|False} CallerPopupHideonClick= {True|False} Description [DIALER] The caller pop-up is displayed at the CallerPopupsSmouse pointer. how={1|0} [DIALER] The caller pop-up at the mouse pointer CallerPopudisappears when you click it. pHideonClick={1|0} [DIALER] CallerPopupTime- The caller pop-up disappears after this CallerPopupTim- out= 30 time period (0=never).
spadC05.fm Appendix Syntax of the registry entries 5.4.4 Entries under Solutions\CallData These entries affect the call dialog. The following entries are taken from the SP_Inst.ini file during installation: Entry in file [COMMAND_BARS] CallDataDialog Entry to registry CDCommandBars= Description U C S List of interface providers - separated by L X semicolons - that make up the function bar in the Call Data dialog, e.g.:SPTel.Telephony;SPhoneAB.
spadC05.fm Appendix Syntax of the registry entries 5.4.5 Entries under Solutions\CallerIdentification The following entries are taken from the SP_Inst.
spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry [PARTNER_IDENTI SuperviFICATION] sorInterval= Supervi{Number|SchedsorInterval= ule} {Number|Schedule} Description U C S Number: frequency of the comparison be- L tween the Contact Retrieval Index and the Exchange data in minutes.
spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry [GENERAL] ExchangeUseDyExchange Server namicProfile= DynamicPro{True|False} file={1|0} Description U C S Use a dynamic profile. Should be set to True for all operating systems released (Windows 2000 Server and Windows Server 2003). X Name of the Exchange Server. X ExchangeMailboxServShould be set to True for all operating syser={True|False} tems released (Windows 2000 Server and Windows Server 2003).
spadC05.fm Appendix Syntax of the registry entries The following entries are transferred directly after HKEY_Current_User: Entry in file Entry in the registry UpdateSaveCRIData={True|False} UpdateProfile= CRISvrProcID= CRILdapPort 5.4.6 Description U C S When the CRI is being updated, the inter- M X X mediate product is written to a file CRIData.txt, which is deleted afterwards by default.
spadC05.fm Appendix Syntax of the registry entries Entry in file Entry in the registry [CALL_DATA] OnOutboundCall= OnOutbound{True|False|} tion>} Description U C S Open journal entry with outgoing calls.
spadC05.fm Appendix Syntax of the registry entries Entry in file [COMMAND_BARS] Outlook [CALL_DATA] OLStartAlwaysEnabled={1|0} Entry in the registry OLCommandBars OLStartAlwaysEnabled= {True|False} Description U C S List of interface providers - separated by L semicolons - that make up the function bar in Outlook, e.g.: SPTel.Telephony;SPhoneAB.ContactRetr. Enable dialog at startup of Outlook.
spadC05.fm Appendix Syntax of the registry entries 5.4.7 Entries under Solutions\HLMData These entries concern the Customer License Agent (CLA). The following entries are taken from the SP_Inst.ini file during installation: Entry in file CLAIpAddress CLAIpPort CLAConnection Retries CLAConnection Timeout 5-30 Entry in the registry CLAIpAddress= 127.0.0.1 CLAIpPort=61740 CLAConnection Retries=3 CLAConnection Timeout=5000 (5s) Description U C S IP address of the CLA. C X Port number of the CLA.
spadC05.fm Appendix Syntax of the registry entries 5.4.8 Entries under Solutions\Teambar These entries contain the team configuration and are generated by the Teambar. 5.4.8.1 Entries under Solutions\Teambar\Member0 Contains the general team configuration. Entry in file Entry in the registry Members Docking Hide 5.4.8.2 Description Number of configured members.
spadC05.fm Appendix Configuration file syntax 5.4.9 Entries under TripleM The following entries are taken from the SP_Inst.ini file during installation: Entry in file XPrAccessNo Entry in the registry XPrAccessNo XPRCallerNo XPRCallerNo 5.4.10 Description U C S - X - X Entries under Common\LRU The numbers for redial are stored here. 5.4.11 Entries under Common\QuickDial The quick dial numbers are stored here.
spadC05.fm Appendix Configuration file syntax 5.5.2 Data source parameters Entry DBEnv.Version= DBEnv.DatabaseName DBEnv.ServerAddress Description Version of the configuration file. Name of the data source. This is shown in the dialog Contact Retrieval. Server name and port number of the data source. You can manually enter the server (DNS name or IP address) that should be used for this folder. The local host IP 127.0.0.
spadC05.fm Appendix Command line switch 5.5.3 Attribute mapping The definitions for attribute mapping have the form: AttrMap. = represents the readable names for the internal attributes of SimplyPhone for Outlook. For partner identification, the LDAP server field AttrMap.Filter PI in the cfg file must contain a rational entry. The default value for SCD searches is PhoneNumbers.
spadC05.fm Appendix Command line switch 5.6.2 Switch for the Dialer File name: CTALKP.EXE Switch .SH .tel .asc .txt 5.6.3 Description The specified file should contain a telephone number which is dialed. (This function can also be executed while the process cTalkp.exe is running.) Switch for partner identification File name: CRIMNGR.
spadC05.fm Appendix Product integration 5.7 Product integration 5.7.1 Integration with HiPath ComAssistant Outlook entries can be generated as required for unanswered incoming calls using ComAssistant (SimplyPhone for Web). In this case, SimplyPhone for Outlook does not generate any Outlook entries itself for those types of call.
spadC05.fm Appendix List of abbreviations/Glossary 5.8 Term CLA CLC CLM CLS CRI HLM LDAP SCD TCP/IP List of abbreviations/Glossary Definition Customer License Agent Customer License Client Customer License Management Central License Server Contact Retrieval Index HiPath License Management Lightweight Directory Access Protocol Standardized directory service based on TCP/IP.
spadC05.fm Appendix List of abbreviations/Glossary 5-38 A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
spadSIX.
spadSIX.fm Index Z-2 For internal distribution only A31003-X7140-A100-3-76A9, 02-2006 HiPath SimplyPhone for Outlook 4.
www.siemens.com/hipath Bestell-Nr.: A31003-X7140-A100-3-76A9 © Siemens AG 2006 • Siemens Communications • Hofmannstraße 51 • D-81359 München, Germany Reference No.: A31003-X7140-A100-3-76A9 Subject to availability. Right of modification reserved.
