Use and Care Manual

3535 Philadelphia St. Chino, CA 91710

P: 909-590-5005 F: 888-761-8008

Email: sales@shineco.com Website: www.shineco.com

2018 Terms and Conditions: Effective January 1, 2018

New Accounts

1. Minimum order: $300, exclude dropship.

2. Payment Term: In order to set up a 30 days open account, we need a completed New Account/Credit application

form to be submitted for credit approval. For prepaid accounts we accept credit card (VISA or MasterCard only).

3. A re-sale tax ID number is required for business shipping to California.

Order Processing

1. Send orders via email to: orders@shineco.com or by faxing to 1-888-761-8088.

2. Price is FOB Chino, CA. Upon receipt of order, Shine will ship it within 2-3 business days. An invoice will be

emailed within 1-2 business days. However, if an item is out of stock, Shine will advise within 1-2 business days

with an expected date to fill order.

3. All dropship orders shipped to California addresses are subject to California sales tax. This applicable sales tax

will be billed onto each invoice appropriately. The sales tax will not be billed onto the invoice if: your company

will be reporting these taxes directly to the BOE and/or your company holds a valid California sellers permit:

a. If you have any questions, please refer to CA Publication 121 or visit:

i. http://www.boe.ca.gov/formspubs/pub121/index.html

4. Orders will ship via FedEx or the freight carrier of your choice. If shipping third party, please provide us with the

carrier account number on each order. If shipping under Shine’s FedEx, shipping costs will be prepaid by Shine

and added to your invoice. A Shine Company packing list will be included with one carton of each “ship-to” order

only for stocking/pallet orders. Dropship orders do not include a Shine packing list. If you wish to use your own

paperwork, please note and send it with the order.

a. Note: Packing slips do not contain any pricing information.

5. To expedite order processing and eliminate delays, please be sure to include complete information regarding:

a. Purchase Order information

b. Ship-to date and specific shipping instructions for example: with or without lift gate service

c. Our complete item number

d. Color selection

e. Quantity

f. Correct shipping information/Billing and shipping address (if different)

g. Special instructions

i. There will be an address correction fee assessed from FedEx/UPS ($13+) to reroute or make any

changes to the shipping address on each package for any reason after it has already been

shipped. Shine will invoice these fees accordingly.

Cancellation Requests

Orders processed and shipped cannot be cancelled without incurring a restocking fee. A restocking fee of 20% plus the

shipping cost for the refused/returned shipment. Cancellation requests must be sent and confirmed by Shine via email.

Cancellations are not valid until confirmed by Shine.

All cancellation requests must be sent to customerservice@shineco.com

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3535 Philadelphia St. Chino, CA 91710 P: 909-590-5005 F: 888-761-8008 Email: sales@shineco.com Website: www.shineco.com 2018 Terms and Conditions: Effective January 1, 2018 New Accounts 1. Minimum order: $300, exclude dropship. 2. Payment Term: In order to set up a 30 days open account, we need a completed New Account/Credit application form to be submitted for credit approval. For prepaid accounts we accept credit card (VISA or MasterCard only). 3.
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Policy on Returns and Allowances In granting returns, the following points will be considered: 1. Our cedar wood and hardwood are kiln dried before they are made into furniture for outdoor use. The drying must be controlled to prevent damage to the wood. It should be understood by the Dealer and end user that it is natural material to crack, weather check, and slight color change are to be expected.
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Refund Policy No credits will be issued on incorrect sales price. No refund check will be issued on sale items. Cleaning/Maintenance – Wood Dust with a soft cloth. Clean with water and a soft brush, and let air dry. As with all wood products, your furniture will need occasional care to keep it looking new, and to prevent premature weathering and deterioration.