Warranty Guide

3. Carpet that has been properly maintained which includes prompt
attention to spots and spills using procedures as outlined in the
"Carpet Care" section of this brochure. Failure to follow the
carpet care maintenance and spot removal recommendations and
requirements could void all or part of your warranty coverage.
4. Carpet that has been professionally cleaned at least once every
24 months from the date of installation. It is required that the
carpet cleaning technician use a hot water extraction cleaning
method. Keep your cleaning receipts. While cleaning can be
performed by any company, we recommend you use only
approved cleaning technicians. Improper or incorrectly
performed cleaning voids this warranty.
5. Properly installed carpet. Improper installation can cause problems
with your carpet. (Examples are wrinkling due to insufficient
stretch, loss of tufts due to improper seaming, and seam peaking.)
Area rugs are not covered.
6. The original purchaser from the date of the carpet purchase and
are not transferable.
• Lowe’s is not responsible for damage caused by smoke, fire,
flood, wind, lightning, or any natural disaster; or for carpet that
has been burned, torn, cut, or stained due to improper
maintenance, abuse, vandalism or alteration.
Carpet Care & Maintenance Guidelines
• Stain Removal
Treatment of the affected area should begin immediately upon
discovery.The more time that elapses before treatment, the more
difficult a stain may be to remove.
1. Always work from outer edge of the stain towards the center
to avoid spreading.
2. Remove any solid particles that are present with a spoon or
dull knife.
3. Blot up the stain with a white cloth or paper towel. Do not rub
or scrub, as the carpet may fuzz.
Cleaning Requirements
Even with regular vacuuming, soil particles and oily dirt can cling to
the carpet fibers.With foot traffic, these particles and oily dirt are
driven deep into the carpet. Lowe’s Extended Carpet Warranties
require professional hot water extraction at least every 24 months.
(NOTE: the application of carpet protector such as Scotchgard Carpet
Protector is also recommended to keep your carpet looking its best.)
Periodic cleaning, using the hot water extraction method performed
by a professional cleaner, will refresh carpet appearance.
The most used areas, such as entrances, doorways, traffic lanes, and
in front of chairs will collect dirt faster than other areas. Clean
these areas as they begin to show soil.This will stop dirt from
spreading, and will extend the time between professional cleaning.
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