User's Manual

12
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Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Vac-OR-Steam
™
will not
turn on.
Your Vac-OR-Steam
™
should be securely plugged into a 120V AC electrical
outlet only.
Check your fuse or breaker.
Check to make sure the steam or vacuum nozzle is attached correctly.
The Vac-OR-Steam
™
will not
make steam.
Make sure the water tank is filled to the indicated fill line.
Attach Steam Pad and Steam Nozzle to base of the unit.
TILT MOP HANDLE BACK TO GENERATE STEAM.
The Vac-OR-Steam
™
leaves
water on the floor.
Check to see if your multi-purpose cleaning pad has absorbed too much
moisture. We recommend you unplug the Vac-OR-Steam
™
and replace the
multi-purpose cleaning pad.
Make sure the steam pad is attached correctly.
Wait 30 seconds after choosing the steam setting before mopping, allowing
water to heat to a 212°F sanitizing steam. If the unit is not allowed to heat
properly, some water may be emitted.
The Vac-OR-Steam
™
is hard to push.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if the pad is too
dirty or wet.
The Vac-OR-Steam
™
is not picking up dirt.
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the unit. (See “Maintenance”
sections for instructions.)
Dust cup may be full. Empty the dust cup.
Check nozzle or the air intake hose for blockages. Clear blockages if required.
Check that no debris has clogged the brushroll on the vacuum nozzle. Follow
instructions in “Cleaning the Vacuum Nozzle” section to clean the brushroll.
The Vac-OR-Steam
™
turns off
on its own.
The Vac-OR-Steam
™
is equipped with a motor protective thermostat. If for
some reason your appliance overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the motor
thermostat:
1.
Step on the foot pedal until it goes to standby mode.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See “Maintenance” sections for
instructions.)
4.
Check for blockages in hose, accessories and inlet openings. (See
“Checking for Blockages” for instructions.)
5.
Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Step on the foot pedal to select the vacuum mode and tilt the vacuum
back to start vacuuming.
MV3010_40_ENG_IB_120713_2.indd 12 12-07-13 1:36 PM