Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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PRE SALES SUPPORT – SOLUTIONS
Sharp can offer a number of services to support you in the sales of both Sharp developed and third party
solutions. Sharp provide free of charge pre-sales support on non-Workflow or EDM solutions to those authorised
resellers that purchase their solutions from Sharp. Below are details of what we can offer as well as the process
for our engagement. Due to the increased time required for scoping Workflow or EDM solutions a cost for our
pre-sales involvement may be incurred.
Sales training on how to successfully approach a solution led sale
Sales overview training on the market leading products, their strengths, weaknesses & FAB’s
Sales based webinars highlighting key functionality and selling points
Central pre-sales solutions enquiry point solutionsconsultants.suk@sharp.eu
Professional end to end solution selection & scoping process
Quick & easy solution quote and full scoping through Sharp developed Discovery Documentation
Tender response support on software solution based requirements
Support for both concept & customer specific onsite and showroom solution demonstrations
Remote internet based demonstration capabilities for selected solutions
Proof of Concept support for onsite trial installations of Sharp recommended solutions
Internal reseller showroom solution configuration and installation support
Please contact your local solutions consultant or email the team through the solutionsconsultants.suk@sharp.eu
to take advantage of the support that they can offer.