Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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SPARE PARTS
All authorised Sharp resellers are provided with a spare parts account number. To order parts you must order
them online by using the parts section of the technical web site or going directly on to the parts web site
https://epc.sharp.eu/
A user ID and password is required to order online. To apply for access, follow the link shown above and press
the “NEW” box. Complete your application and your user ID and password will be provided to you within 24
hours. When completing the online form please remember the customer number refers to your parts account
number. When making enquiries concerning spare parts orders please try to have the following Information
available:
ACCOUNT NUMBER, ORDER NUMBER, PART NUMBER, DESCRIPTION OF PART, MODEL NUMBER, and if
possible the Sharp Reference Number.
For any issues with this process please contact the Parts team on this email address: ask.parts.uk@sharp.eu
DELIVERY
Valid orders received before 12:45 hours (C.E.T.) are despatched the same day subject to availability.
The statue of your order can be tracked using the Parts Web Site: https://epc.sharp.eu/.
SHORTAGES AND DAMAGE
Please do not re-order missing or damaged parts. Shortages and Damaged in Transit parts must be
notified within 3 days of their despatch date. Despatch note numbers must be quoted and claims for
items invoiced but not delivered must be made within 3 days of invoice date. Consignments delivered in
a damaged condition may become the subject of an insurance claim and should be retained in their
original packing until Sharp or their agent has had an opportunity to inspect the consignment.
RETURN OF SERVICE PARTS
No returns can be made for correctly supplied spare parts.