Operation Manual, Troubleshooting

27
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have b
een disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem Check Page
PRINTING DOES NOT TAKE PLACE Is your PC connected correctly to the machine?
28
Is the machine connected to the same network (LAN, etc.) as your PC?
28
Is the IP address selected correctly? (Windows) 28
Are you using a printer port created using Standard TCP/IP Port?
(Windows)
28
Is your computer in an unstable state?
28
Is the machine specified correctly in the application that you are using
for printing?
29
Are the network connection devices operating normally?
29
Is the I/O timeout setting too short?
29
Was a Notice Page printed?
29
Have functions been disabled by the administrator?
29
Did you save settings in the Condition Settings that cannot be used with
your current option configuration?
29
I DON'T KNOW WHICH PRINTER
DRIVER TO INSTALL
Check the features of each printer driver before installing.
29
I DON'T KNOW HOW TO CANCEL
PRINTING
Follow the steps below to cancel printing
30
COLOR PRINTING DOES NOT TAKE
PLACE
Is the color mode set to "Color"?
30
Have functions been disabled by the administrator?
30
I DON'T KNOW HOW TO SWITCH
BETWEEN COLOR AND BLACK &
WHITE PRINTING
The color mode setting is configured in the printer driver.
30
I DON'T KNOW HOW TO PRINT ON
SPECIAL MEDIA (ENVELOPES,
ETC.)
Load envelopes or other special media in the bypass tray. 31
2-SIDED PRINTING DOES NOT
TAKE PLACE
Does the paper type setting of the selected tray specify a type of paper
that cannot be used for 2-sided printing?
31
Are you using a special size or type of paper?
31
Have functions been disabled by the administrator?
31
DIRECT PRINTING OF A FILE IN A
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
Is [IPsec Settings] enabled on the machine?
32
A TRAY OR OTHER PERIPHERAL
DEVICE INSTALLED ON THE
MACHINE CANNOT BE USED
Have the peripheral devices that are installed on the machine been
configured with the printer driver?
32
THE IMAGE IS GRAINY Are the printer driver settings appropriate for the print job?
32
THE IMAGE IS TOO LIGHT OR TOO
DARK
Is the overall print density too light?
33
Does the image (particularly a photo) need correction? (Windows)
33
COLORS ARE OFF Did you perform "Registration Adjustment"?
33
TEXT AND LINES ARE FAINT AND
DIFFICULT TO SEE
Was color data printed in black and white? (Windows)
34
Is the overall print density too light?
34
Are there fine lines in the original data?
34
?
Printing Problems