Operation Manual, Troubleshooting

18
General Problems
WHEN PRINTING ON THICK PAPER, THE PRINT
RESULT IS DIRTY FROM THE 2ND PAGE ON
Check Solution
Has the paper type been set
correctly?
■ Set the correct paper type in the tray settings. Make sure that the following did
not occur:
• When using heavy paper, change the paper type in the tray settings to Heavy.
(The image may disappear if rubbed.)
• Paper other than heavy paper is being used, but heavy paper is selected in the
tray settings. (This may cause creases and misfeeds.)

"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]
PART OF THE IMAGE IS CUT OFF
Check Solution
Has the correct paper size been set? ■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.

"Settings" → [System Settings] → [Common Settings] → [Paper Settings] →
[Paper Tray Settings] → [Tray Registration]
Was the original placed in the correct
position?
■ If you are using the document glass, be sure to place the original in the far left
corner of the document glass.
► Placing the original (page 5)
PRINTING TAKES PLACE ON THE WRONG SIDE
OF THE PAPER
Check Solution
Is the paper loaded with the print side
facing in the correct direction?
■ Make sure that the print side of paper is facing in the correct direction.
• Trays 1 to 5:
Place the paper with the print side face up.*
• Bypass Tray:
Place the paper with the print side face down.*
* When the paper type is "Pre-Printed" or "Letter Head", load the paper in the
opposite way.
(Except when [Disabling of Duplex] is enabled in the setting mode (administrator).
For information about the setting mode, consult your administrator.)
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