Operation Manual, Troubleshooting

Table Of Contents

General Problems

CHECK LIST

Problem Check Page

I CAN'T USE A PARTICULAR

FUNCTION OR PERIPHERAL DEVICE

Have functions been disabled by the administrator? 10

I DON'T KNOW HOW TO CHECK THE

TOTAL NUMBER OF PAGES USED

Hold down the [Home Screen] key. 10

You can check in the status of setting mode. 10

THE OPERATION PANEL CANNOT

BE USED

Is the main power indicator lit? 10

Did you just power on the machine? 10

Is the [Power Save Mode] button blinking? 10

Is a cover open or a device separated from the machine? 10

Did login fail three times in a row? 11

Does a message appear indicating that Auto Login failed? 11

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

PRINTING IS NOT POSSIBLE OR

STOPS DURING A JOB

Is a tray out of paper? 11

Is the machine out of toner? 11

Has a paper misfeed occurred? 11

Is the output tray full? 11

Is the waste toner box full? 11

Are restrictions placed on the trays that can be used in each mode

(copy, print, image send, and document filing)?

I DON'T KNOW HOW TO PROHIBIT

COLOR PRINTING

You can prohibit color printing in User Control. 12

For copy mode, you can set copying to black & white priority. For

printing mode, you can set printing to black & white priority in the printer

driver settings.

THE DISPLAYED TRAY PAPER SIZE

IS NOT CORRECT

Is the paper size loaded to the bypass tray or tray 1 same with the paper

size being displayed in the touch panel?

THE ORIGINAL MISFEEDS

(AUTOMATIC DOCUMENT FEEDER)

Is too much paper loaded into the document feeder tray? 13

Is the original a long original? 13

Is the original on thin paper? 13

Is the feed roller dirty? 13