Operation Manual, Troubleshooting

10
General Problems
I DON'T KNOW HOW TO CHANGE
THE PAPER SIZE
Set the paper size used in each tray in the tray settings. 16
THE OUTPUT IS NOTICEABLY
CURLED AND UNEVEN
Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.
17
THE IMAGE IS SKEWED ON THE
PAPER
Is too much paper loaded into the bypass tray? 17
Are the bypass tray guides adjusted to the width of the paper? 17
Are the original guides adjusted to the width of the paper? 17
LINES APPEAR IN THE SCANNED
OR PRINTED IMAGE
Are the scanning areas of the document glass or automatic document
feeder dirty?
17
Is the bypass feed roller dirty? 17
Did you clean the laser unit? 17
SMUDGES APPEAR ON PRINTED
OUTPUT
Are you using paper that is not within the specifications? 18
Are you printing on pre-punched paper? 18
Does a message appear indicating the need for maintenance? 18
Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.
18
WHEN PRINTING ON THICK PAPER,
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON
Has the paper type been set correctly? 18
I DON'T KNOW HOW TO CHANGE
THE OUTPUT TRAY
Is the output tray specified? 19
PART OF THE IMAGE IS CUT OFF
Has the correct paper size been set? 19
Was the original placed in the correct position? 19
PRINTING TAKES PLACE ON THE
WRONG SIDE OF THE PAPER
Is the paper loaded with the print side facing in the correct direction? 19
A COVER OR INSERT IS NOT
PRINTED ON THE SPECIFIED
PAPER
Has the paper type been set correctly? 20
THE CONNECTED USB DEVICE
CANNOT BE USED
Is the USB device compatible with the machine? 20
Is the connected USB device recognized correctly? 20
Is the format of the USB memory device FAT32? 20
Are you using a USB memory device with a capacity of more than 32
GB?
20
THE FINISHER/SADDLE FINISHER
DOES NOT OPERATE
Does a message appear indicating that you need to remove paper from
the stapler compiler?
20
Have functions been disabled by the administrator? 20
STAPLING DOES NOT TAKE PLACE
(INCLUDING SADDLE STITCH)
Does a message appear instructing you to check the staple unit? 21
Does a message appear instructing you to add staples? 21
Is a different width of paper mixed in? 21
Are there more sheets than can be stapled at once? 21
Is a paper size that cannot be stapled included in the print job? 21
Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?
21
PUNCHING DOES NOT TAKE
PLACE
Does a message appear instructing you to check the punch module? 21
Is a different size of paper mixed in? 21
Is a paper size that cannot be punched included in the print job? 21
Is the tray selected in the printer driver set to a paper type that cannot
be punched?
21
THE STAPLING POSITION OR
PUNCH POSITION IS NOT
CORRECT
Is the stapling position setting correctly? 22
Are the punching positions setting correctly? 22
Is the original placed face up or face down correctly? (In use of inserter) 22
FOLDING DOES NOT TAKE PLACE
Did the administrator enable the [Disabling of Duplex] setting? 22
Are you using a paper type that has a specific front and reverse side? 22
Problem Check Page
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