Operation Manual, Troubleshooting

Fax Problems

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY

OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys

been stored?

n Adjust the number of stored keys.

Delete addresses (one-touch keys and group keys) that are not being used.

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY

OR GROUP KEY) CANNOT BE EDITED OR

DELETED

Check Solution

Is the key being used in a reserved

transmission or a transmission in

progress?

n Wait until the transmission is finished or cancel the reserved transmission and

then edit or delete the key.

Have functions been disabled by the

administrator?

n Check with your administrator.

Some functions may have been disabled in the setting mode.

Has your administrator enabled a

function that prevents

editing/deleting?

n Check with your administrator.

If your administrator has enabled settings such as [Inbound Routing Settings],

keys cannot be edited or removed.

 "Settings (administrator)"

→

[Image Send Settings]

→

[Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings]

I WANT TO CHECK THE SEND/RECEIVE

HISTORY

Check Solution

Press the [Sending History] key.

(Send history only)

n Tap the [Sending History] key (Easy Fax mode) to show the send history. In

normal mode, tap the [Sending History] key on the action panel.

Check with the [Job Status] key. n Tap the [Job Status] key and tap the [Fax] tab to check the status of fax jobs. To

check previous send or receive histories, tap the [Complete] key. To print

communication results, open the action panel and tap [Print Image Sending

Activity Report].