Copier, Printer, Facsimile, Scanner/Internet Fax Operation Guide

8-35
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored
in a custom folder.
Do custom folders appear in "Folder
Information"?
(When printing)
Click the [Get Folder Name] button in the document
filing save screen of the printer driver to call up the
custom folders that have been created on the machine.
Does the custom folder have a
password?
Enter the password configured in the machine in the
document filing save screen.
Problem Point to check Solution
A stored file has
disappeared.
Did you touch the [Print and Delete the
Data] key to print a stored file?
A file that is printed using the [Print and Delete the Data]
key is automatically deleted after being printed. To print
a file without deleting it, use the [Print and Save the
Data] key.
The file property can be set to "Protect" to prevent the
file from being easily deleted.
Has automatic deletion of document
filing files been enabled?
When "Automatic Deletion of File Settings" is enabled in
the system settings (administrator), the files in the
specified folders are periodically deleted. (Even when
the file property is "Confidential" or "Protect", the file
may be deleted.) If files that you need have been
deleted, consult the administrator of the machine.
A file cannot be
deleted.
Is the property of the file set to
[Protect]?
A file cannot be deleted when its property is set to
[Protect]. Change the property to [Sharing] and then
delete the file.
The property of a file
cannot be set to
[Confidential].
Is the file in the Quick File folder? "Confidential" cannot be specified for a file in the Quick
File folder. Move the file to a different folder and then
specify "Confidential". (Note that "Protect" can be
specified for a file in the Quick File folder to prevent it
from being easily deleted.)
A confidential file or
confidential folder
cannot be opened.
Did you enter the wrong password? If you cannot remember the password, it is possible to
change the file or folder password to a new password in
the system settings (administrator). Ask your
administrator.
A file name cannot be
stored or changed.
Does the name include characters that
cannot be used in a file or folder name?
The following characters cannot be used in a file or
folder name:
\ ? / " ; : , < > ! * & # |
A custom folder name
cannot be stored or
changed.
A file name is cut off. Was the file name stored in the
advanced transmission settings during a
scan or Internet fax transmission?
If the name was stored in the advanced transmission
settings before Quick File or File settings were
configured, that name will be used for the stored file. If
the number of characters in the name exceeds the
maximum number of characters allowed for a Quick File
name (30 characters), the characters after the 30th
character will be discarded.
Problem Point to check Solution