Operation Manual, Troubleshooting

46
CHECKLIST
Have functions been disabled by the administrator?
Some functions may have
been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem Check Page
TRANSMISSION DOES NOT TAKE
PLACE
Did you select the correct destination (destination information)? Is the
correct information (e-mail address or FTP server information) stored for
that destination?
47
Does the image file exceed the e-mail attachment limit set in the setting
mode (administrator)?
47
Did the image file exceed the file attachment size limit of your mail
server? (When Scan to E-mail is used)
47
Has the folder on the destination computer been set as a shared folder
so that files can be sent to it? (When using Scan to Network Folder)
47
Is [IPsec Settings] enabled on the machine? (When using Scan to
Network Folder)
47
Did you place an original that is folded? 47
Are both direct SMTP addresses and other addresses set as destinations? 47
AUTO SELECTION OF THE COLOR
MODE DOES NOT TAKE PLACE
CORRECTLY
Are you scanning one of the following types of originals? 48
THE RECEIVED IMAGE FILE
CANNOT BE OPENED
Does the viewer program used by the recipient support the format of the
received image data?
48
Does a message appear prompting you to enter your password? 48
I DON'T KNOW HOW TO SPECIFY
THE SEND SIZE
Are you using Easy mode? 48
TRANSMISSION TAKES A LONG
TIME
Is the resolution setting appropriate at the time of scanning? 49
A DESTINATION IS PRE-SELECTED
Is [Default Address Setting] enabled in the setting mode? 49
THE SCANNED IMAGE IS CLIPPED
Is the original scan size setting smaller than the actual original size? 49
THE QUALITY OF THE SCANNED
IMAGE IS POOR
Is the original printed matter such as a book or magazine? 50
When scanning a color or grayscale original, is the color mode set to
[Mono2]?
50
Are Internet fax addresses included in the transmission? 50
Is the resolution setting too low? 50
Is the compression ratio too high? 50
THE SCANNED IMAGE IS BLANK
Is the original placed face up or face down correctly? 50
THE SCANNED IMAGE IS UPSIDE
DOWN OR ON ITS SIDE
Are Internet fax addresses included in the transmission? 51
JPEG WAS SELECTED FOR THE
FILE TYPE BUT THE FILE WAS
CREATED AS A TIFF FILE
Did you select [Mono2] in color mode? 51
THE FILE SIZE IS LARGE
Was the color mode set to [Grayscale] when you scanned a
monochrome original?
51
Is the resolution setting too high? 51
Is the compression ratio too low? 51
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
Has the maximum number of keys been stored? 52
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
Is the key being used in a reserved transmission or a transmission in
progress?
52
Has your administrator enabled a function that prevents editing/deleting? 52
?
Image Send Problems