Operation Manual

17
shv35e01.fm
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Before you assume that the product is malfunctioning, check the following:
Troubleshooting
Trouble Detail
Battery usage time is
short.
• Make sure you do not often use the product in
places where (out of service area) is
displayed. (zP.12)
• Make sure the internal battery does not
approach the end of its service life. Check the
battery status. (zP.8)
• Is the internal battery charged enough? (zP.8)
• Suspend the functions not being used. (zP.13)
Cannot make calls. • Is an au Nano IC Card 04 inserted? (zP.5)
• Make sure “Airplane mode” is not set. (zP. 15)
• Is the power turned on? (zP.9)
Cannot receive calls. • Is reception good enough? (zP.12)
• Is the product within the service area? (zP.12)
• Make sure “Airplane mode” is not set. (zP. 15)
• Is the power turned on? (zP.9)
• Is an au Nano IC Card 04 inserted? (zP.5)
Cannot hear the other
party.
• Make sure you are not covering the earpiece
with your ear.
Place the earpiece over your earhole.
Cannot recognize a
microSD memory card/
Cannot find target data.
• Is a microSD memory card inserted properly?
(zP.7)
• Make sure data is not saved on the internal
memory. Data can be saved on the internal
memory besides a microSD memory card.
Cannot operate the
keys/touch panel.
• Turn off the power and then turn it on.
• Is the power turned on? (zP.9)
Cannot charge the
battery.
• Is the power plug of the specified charger (sold
separately) securely plugged into an outlet?
(zP.8)
Cannot turn on the
power.
• Is the internal battery charged? (zP.8)
• Did you hold f down? (zP.9)
Cannot operate/The
screen does not
respond/Cannot turn off
the power.
• You can force the power off by holding down
f for at least 8 seconds and releasing your
finger after the product vibrates. Turn the
product on again after a while. (zP.10)
Cannot operate the
touch panel as
intended.
• Make sure you are not operating with the tip of a
fingernail or with foreign object between the
screen and your fingers.
• Restart the product. (zP.10)
Screen response is
slow when you tap on
the screen/press the
keys.
• Screen response may be slowed down when a
large amount of data is stored in the product or
being transmitted between the internal memory
and a microSD memory card.
An error of the au IC
card (UIM) or a
message indicating
that the card is not
inserted is displayed.
• Is an au Nano IC Card 04 inserted? (zP.5)
The power is turned off
automatically.
• Make sure the battery has not run out. (zP.8)
The power is turned off
while the wake-up logo
is displayed.
• Make sure the battery has not run out. (zP.8)
(out of service area
icon) is displayed.
• Is reception good enough? (zP.12)
• Is the product within the service area? (zP.12)
• Is your hand off the area around the internal
antenna? (zP.4)
• Is an au Nano IC Card 04 inserted? (zP.5)
The display or
charging/incoming
indicator illuminates/
flashes, but the
ringtone does not ring.
• Make sure the manner mode is not set. (zP.14)
A message indicating
that charging is
necessary is displayed.
• The battery is almost empty. (zP. 8)
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