User Manual
Table Of Contents
- Table of Contents
- Introduction
- Get Started
- Basic Operations
- Your Phone Interface
- Phone App
- Messaging and Internet
- Camera and Video
- Useful Features
- Connectivity
- Global Services
- Settings
- Basic Settings
- Wi-Fi Settings Menu
- Wi-Fi Calling Settings
- Bluetooth® Settings
- Call Settings
- Data Usage Settings
- More Settings
- Default SMS App Settings
- Virtual Private Networks (VPN)
- Home
- Harman/Kardon Audio Settings
- Sound Settings
- Display Settings
- Clip Now Settings
- Storage Settings
- USB Connection Settings
- Battery Settings
- App Settings
- Location Access Settings
- Security Settings
- Lock Screen Settings
- Language & Input Settings
- Backup & Reset
- Accounts
- Date & Time Settings
- Accessibility Settings
- Printing
- Activate This Device
- System Updates
- About Phone
- Copyright Information
- For Assistance
- Index
Answer: Is the micro USB plug on the AC adapter connected firmly to the phone? Remove the micro
USB plug and connect it again.
Answer: Is the AC adapter plugged in firmly to a household outlet? Unplug the AC adapter and plug
it in again firmly.
Answer: Are you using a non-specified AC adapter? Always use a specified AC adapter. Using a
non-specified AC adapter not only prevents charging, but may also affect the internal battery.
Answer: Is the LED blinking? The internal battery is not being charged. Use a specified AC adapter
to recharge.
Answer: Is the micro USB plug on the AC adapter soiled? Clean the terminals with a clean, dry swab
and recharge again.
Answer: Are you recharging by USB? Recharging by USB takes longer than with the AC adapter.
You may also not be able to recharge depending on the connection environment.
Question: Recharging stops/recharging does not start.
Answer: Recharging stops automatically if the phone becomes warm. Recharging starts again once
the phone cools down.
Question: SIM card is not recognized.
Answer: Is the SIM card installed properly? Is it installed in the right location and orientation? Turn off
your phone, check whether the SIM card is installed properly, and then turn your phone on again. If
this does not remedy the problem, the SIM card may be damaged.
Answer: Are there any fingerprints, etc. or other soiling on the (gold) IC chip on the SIM card?
Remove the SIM card, wipe with a clean, dry cloth, and install it again properly.
Answer: Is the wrong SIM card installed? An unusable SIM card may be installed. Make sure that the
right SIM card is installed.
Question: Cannot recharge by USB.
Answer: Is the computer turned on? You cannot recharge if the computer is not turned on.
Answer: Are you using a USB hub? You may not be able to recharge if using a USB hub. Connect
the optional micro USB cable for PC directly to the computer.
Question: Cannot make a call/calls do not connect.
Answer: Is the phone in Airplane mode? To check that Airplane mode is cancelled:
• > Settings > More... > Airplane mode.
Answer: Are you where signals can be received? Check the signal indicator while changing locations
and call again.
Question: Cannot hear the other party.
For Assistance 380