Operation Manual, Troubleshooting

9
General Problems
CHECK LIST
Problem Check Page
I CAN'T USE A PARTICULAR
FUNCTION OR PERIPHERAL DEVICE
Have functions been disabled by the administrator? 12
Is an optional power cable other than for the machine connected? 12
I DON'T KNOW HOW TO CHECK THE
TOTAL NUMBER OF PAGES USED
Hold down the [Home Screen] key. 12
You can check in the status of setting mode. 12
THE OPERATION PANEL CANNOT
BE USED
Is the main power indicator lit? 12
Did you just power on the machine? 12
Is the [Power Save Mode] button blinking? 12
Is a cover open or a device separated from the machine? 12
Did login fail three times in a row? 13
Does a message appear indicating that Auto Login failed? 13
Does the message "Call for service. Code:xx-xx*." appear in the touch panel? 13
PRINTING IS NOT POSSIBLE OR
STOPS DURING A JOB
Is a tray out of paper? 13
Is the machine out of toner? 13
Has a paper misfeed occurred? 13
Is the output tray full? 13
Is the waste toner box full? 13
Are restrictions placed on the trays that can be used in each mode
(copy, print, image send, and document filing)?
13
I DON'T KNOW HOW TO PROHIBIT
COLOR PRINTING
You can prohibit color printing in User Control. 14
For copy mode, you can set copying to black & white priority. For
printing mode, you can set printing to black & white priority in the printer
driver settings.
14
THE ORIGINAL SIZE IS NOT
AUTOMATICALLY SELECTED OR
THE WRONG SIZE IS SELECTED
Is the original curled or folded? 14
Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? 14
Is an original of the A5 (5-1/2" × 8-1/2") size set to landscape (A5R
size)?
14
Is the document feeder sensor dirty? 14
THE DISPLAYED BYPASS TRAY
PAPER SIZE IS NOT CORRECT
Do the bypass tray guides match the width of the loaded paper? 14
THE ORIGINAL MISFEEDS
(AUTOMATIC DOCUMENT FEEDER)
Is too much paper loaded into the document feeder tray? 15
Is the original a long original? 15
Is the original on thin paper? 15
THE PAPER MISFEEDS
Is a torn piece of paper remaining in the machine? 15
Is too much paper loaded in the tray? 15
Are multiple sheets feeding at once? 15
Are you using paper that is not within the specifications? 15
Are the bypass tray guides adjusted to the width of the paper? 15
Is the bypass tray extension guide pulled out? 15
Is the bypass feed roller dirty? 15
Is A5 (5-1/2" x 8-1/2") size paper loaded? 15
Is the paper size specified? 15
Did you add paper to the tray? 16
Are you using punched paper? 16
Are you using label sheets that cannot be used? 16
Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.
16
Did you load an envelope? 16
?