Operation Manual, Troubleshooting

39
Fax Problems
Does a message appear notifying you
that the original size was not
detected?
■ Place the original again. If the original size is still not detected correctly, specify the
original size manually.
Does the job status screen
(completed jobs) or a transaction
report indicate that the transmission
was not successful?
■ Perform the transmission again.
If the transmission is still not successful after recalling is performed as set in
[Recall in Case of Line Busy] or [Recall in Case of Communication Error], the
transmission failure will be indicated in the job status screen and the transaction
report.
Did you place an original that is
folded?
■ Following the instructions in the display, unfold the original, place it in the automatic
document feeder again, and re-scan it.
If a folded original is placed in the automatic document feeder, an error will occur and
scanning will be canceled when the actual original size is detected during scanning.
Are the sub-address and passcode
correct? (When using F-code
communication)
■ Check with the operator of the other machine to make sure that the sub-address
and passcode are correct.
THE TRANSMITTED FAX PRINTS OUT BLANK AT
THE RECEIVING SIDE
Check Solution
Is the original placed face up or face
down correctly?
■ Place the original again in the correct orientation, and resend.
When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up. Place
the original correctly and send the fax again.
If the receiving machine is using
thermal paper, was the thermal paper
loaded with the wrong side out?
■ Check with the operator of the other machine.
THE TRANSMITTED FAX IS REDUCED BY THE
RECEIVING FAX MACHINE
Check Solution
Has the rotation sending been set? ■ Enable "Rotation Sending Setting" before transmission.
When [Rotation Sending Setting] is not enabled (the image is not rotated), an
original placed in the vertical orientation may be reduced by the receiving machine.
 "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] →
[Send Setting] → [Rotation Sending Setting] →
Check Solution
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