Owner's Manual

8-19
TROUBLESHOOTING
Contents
Transmission does
not take place.
Does the job status screen (completed
jobs) or a transaction report indicate that
the transmission was not successful?
Perform the transmission again.
If the transmission is still not successful after recalling is
performed as set in "Recall in Case of Line Busy" or
"Recall in Case of Communication Error", the
transmission failure will be indicated in the job status
screen and the transaction report.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Line Busy"
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Communication Error"
Did you place a long size original on the
document glass when it is scanned?
A long size original cannot be scanned from the
document glass. Place originals in the document feeder
tray of the automatic document feeder.
Are the sub-address and passcode
correct?
(When using F-code communication)
Check with the operator of the other machine to make
sure that the sub-address and passcode are correct.
Is "Detection of Dial Tone" enabled in
the system settings?
"Detection of Dial Tone" is normally enabled so that the
machine will detect the dial tone before dialing to ensure
that transmission will take place correctly. However, in
some connection environments, transmission is not
possible when this setting is enabled. In this case,
disable "Detection of Dial Tone" and try faxing again.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Default Settings" >
"Detection of Dial Tone"
Have functions been disabled by the
administrator?
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
The transmitted fax
prints out blank at the
receiving side.
Is the original placed face up or face
down correctly?
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up. Place the
original correctly and send the fax again.
If the receiving machine is using thermal
paper, was the thermal paper loaded
with the wrong side out?
Check with the operator of the other machine.
The transmitted fax is
reduced by the
receiving fax machine.
Has image rotation been enabled? When "Rotation Sending Setting" is not enabled (the
image is not rotated), an original placed in the vertical
orientation may be reduced by the receiving machine.
Enable "Rotation Sending Settings" before
transmission.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Rotation Sending Setting" >
If "Mixed Size Originals" in the special modes is enabled
and an original with a different width is sent, rotate
transmission will be disabled.
Problem Point to check Solution