Operation Manual, User's Manual

11-51
TROUBLESHOOTING►GENERAL PROBLEMS
THE SCANNED IMAGE IS BLANK
Check Solution
Is the original placed face up or face
down correctly?
■ Place the original again in the correct orientation, and resend.
When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up.
THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS
SIDE
Check Solution
Are Internet fax addresses included in
the transmission?
■ Send the image to the scan mode and Internet fax mode destinations separately.
When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and
Internet fax destinations are included in a broadcast transmission, the original
transmission orientation of Internet fax takes precedence, and thus the file may
not appear in the correct orientation when viewed on a PC.
JPEG WAS SELECTED FOR THE FILE TYPE BUT THE
FILE WAS CREATED AS A TIFF FILE
Check Solution
Did you select [Mono2] in colour
mode?
■ Change the colour mode to [Full Colour] or [Greyscale], and then tap the [Start]
key.
When [JPEG] is selected for the file type and the image is scanned in Mono2, the
file will be created as a TIFF file.
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