Operation Manual, User's Manual

11-48
TROUBLESHOOTING►GENERAL PROBLEMS
Are both direct SMTP addresses and
other addresses set as destinations?
■ Broadcast transmission to both direct SMTP addresses and other addresses is
not possible.
Send to direct SMTP addresses and other addresses separately.
AUTO SELECTION OF THE COLOUR MODE DOES
NOT TAKE PLACE CORRECTLY
Check Solution
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colours or colouring in
the paper?
When Colour is not selected:
• Is the colour in the original very light?
• Is the colour in the original very dark,
almost black?
• Is only a very small area of the original
coloured?
■ Specify the colour mode manually.
When the colour mode is set to [Auto], the machine detects whether the original
is black and white or colour when the [Colour Start] key is tapped; however, in the
cases as shown on the left, automatic detection may not give the correct result.
THE RECEIVED IMAGE FILE CANNOT BE OPENED
Check Solution
Does the viewer program used by the
recipient support the format of the
received image data?
■ Use a software program that is capable of opening the selected file type and
compression mode.
The recipient may be able to open the file if you change the file type and
compression mode selected at the time of transmission.
Does a message appear prompting
you to enter your password?
■ Ask the sender for the password, or have the image sent again in a
non-encrypted format.
The received file is an encrypted PDF file.
I DON'T KNOW HOW TO SPECIFY THE
ORIGINAL/SEND SIZE
Check Solution
Are you using Easy mode? ■ Use normal mode to set the original size and send size. Tap the [Original] key in
the base screen of normal mode. Specify the scan size (original size), and
specify the send size that will be received at the destination.
Check Solution
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