Warranty Guide

LIMITED WARRANTY
SharkBite
®
,Cash Acme
®
,and HOLDRITE Products
WHAT DOES THIS WARRANTY COVER?
Subject to conditions outlined in this statement, RWC (in the USA, Reliance
Worldwide Corporation and in Canada, Reliance Worldwide Corporation
(Canada) Inc.) warrants to owners of real property in the United States and
Canada that SharkBite and Cash Acme products, when used and installed in
accordance with the requirements set forth, shall be free from defects in
material and workmanship for the applicable Warranty Period. This Limited
Warranty is in effect for installations made after January 1, 2018 and is
applicable to products installed in the country in which they were purchased.
Proof of purchase is required to validate the Warranty Period. If proof of
purchase is not available, the Warranty Period commencement shall default to
the date of manufacture for each product. If the product suspected of a defect
does not have a clear date of manufacture on it, a proof of purchase will be
required.
WHAT ARE THE CONDITIONS OF THIS WARRANTY?
1. All products must be installed in accordance with all then applicable
codes, good plumbing practice, in accordance with any local, state,
provincial or federal requirements, and installed in a potable water or
radiant heating application unless a non-potable water service is
specifically allowed for in the pertinent product literature.
2. The installer must use construction techniques compliant with then
applicable codes to install the product and use the product within the
design parameters specified in any installation guidelines and technical
notes for the applicable system. This shall include field pressure testing
prior to concealing with concrete or by other means and wrapping any
brass fitting when buried. Failure to install RWC products according to
manufacturer’s installation instruction will void all applicable warranties
and may result in severe water damage.
3. Products must at all times be used in a manner consistent with their
intended use and be used in installations and environments acceptable to
their material and design specifications, including not being installed in a
system that may operate at temperatures or at pressures that exceed the
approved ratings which can be found on the product, packaging or
installation instructions.
4. Additional product specific conditions of this Limited Warranty and the
Warranty Period are documented in the section entitled “HOW LONG
DOES THE LIMITED WARRANTY COVERAGE LAST AND WHAT
OTHER SPECIFIC CONDITIONS EXIST FOR EACH PRODUCT?”.
5. Without limiting the foregoing, this Limited Warranty does not apply and
you do not have a right of reimbursement if the product failure or
resulting damage is caused by: (a) evidence of tampering, mishandling,
neglect, abuse, accidental damage, freeze damage (it is expressly
understood that failure as a result of any freezing fluids within the pipes
does not constitute a defect in material or workmanship and shall not be
covered by this warranty) or unauthorized modifications or repairs that
cause damage to warranted products; (b) exposure to harmful,
unauthorized, or unanticipated chemicals or substances or corrosive
water conditions; (c) exposure to ultraviolet light; (d) faulty installation
including failure to follow proper burial instructions; (e) damage from
abnormal operating conditions including exposure pressures and
temperatures beyond the specified operating range; (f) failure to properly
test and pass common testing methods (including pressure testing) after
the installation and before the product or system is put in service; (g)
components not manufactured or sold by RWC; or (h) acts of nature such
as earthquakes, fire, flood or lightning.
6. Although RWC provides a plumbing system to facilitate a complete
installation, other manufacturers pipe and/or fittings may be installed in
any given installation provided manufacturing of the pipe and/or fittings
demonstrates compliance with the applicable ASTM/CSA standards, and
the product has been certified by a recognized third-party testing agency.
The RWC product in the given installation will continue to be covered
under this Limited Warranty although limits on Warranty Period may
apply. RWC will be responsible only for proven defects in material or
workmanship in RWC products. Problems in products manufactured by
another company should be reported to that manufacturer.
HOW DO YOU GET SERVICE?
In order to be eligible for service under this Limited Warranty you must return
the defective product to RWC for inspection and testing within thirty (30) days
after detection of alleged failure or defect occurring within applicable Warranty
Period (with shipping charges prepaid) to the original place of purchase. If the
alleged defect involves a connection or joint with a RWC product, the fitting
must be returned with a section of the pipe still inserted. You must include the
model number of the product (if available), the original date of purchase, proof
of purchase and the nature of the alleged product failure or defect. Products
returned without shipping charges prepaid will be refused. For questions or
inquiries, in the U.S. call 1(877)700-4242 and in Canada 1(888)820-0120.
WHAT WILL RWC DO?
If, after inspection, we find that a product covered by this Limited Warranty has
failed due to a defect in material or workmanship during the specified Warranty
Period, we will repair or replace, at our sole option, free of charge, the defective
product during normal working hours and through a place of business as
determined by RWC.
Notwithstanding anything to the contrary in this Limited Warranty, if RWC
determines that any damages to the real property in which a defective product
was installed were the direct result of a leak or failure caused by a defect in
material or workmanship in any RWC product covered by this Limited Warranty
and occurring within the first ten years after date of purchase or during the
applicable Warranty Period, whichever is shorter, and if reasonable steps were
taken to promptly limit or stop the effects of such leak or failure as soon as it
was discovered, then RWC will reimburse the property owner for the
reasonable costs of repairing or replacing such damaged real property to
include flooring, drywall and painting and other real property damaged by the
leak directly caused by the allegedly defective RWC product when the RWC
SharkBite Connection System product was installed by a licensed professional
plumbing contractor. Except as specified above or otherwise specifically
authorized in writing by RWC, RWC shall not pay for any costs or expenses
for transportation, relocation, labor, repairs or any other work associated with
removing and/or returning failed or defective products or installing replacement
products.
This shall constitute the sole and exclusive remedy for any defective product.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
RWC shall not be responsible for any other incidental, indirect, contingent,
special or consequential damages, including without limitation, economic loss,
lost profits or the cost of repairing or replacing other property which is damaged
if these warranted products do not work properly, other costs resulting from
labor charges, delays, vandalism, negligence, fouling caused by foreign
material, damage from adverse water conditions, adverse chemical
environments, or any other circumstances over which RWC has no control.
This limitation applies even if RWC could have foreseen or has been advised
of the possibility of these damages. This Limited Warranty shall be invalidated
by any abuse, misuse, misapplication or improper installation of the product.
Any remaining warranty coverage may not be assigned or transferred after the
period ending ten years following the installation. RWC does not guarantee or
in any way warrant the integrity or workmanship of the contractor/installer.
MISCELLANEOUS
Some States/Provinces do not allow limitations on how long an implied
warranty lasts, and some States/Provinces do not allow the exclusion or
limitation of incidental or consequential damages. Therefore, the above
limitations may not apply to you. This Limited Warranty gives you specific legal
rights, and you may have other rights that vary from State/Province to
State/Province. You should consult applicable State/Provincial laws to
determine your rights.
SO FAR AS IS CONSISTENT WITH APPLICABLE STATE/
PROVINCAL/FEDERAL LAW, THE EXPRESS WARRANTY SET FORTH
HEREIN IS THE ONLY WARRANTY GIVEN BY RWC WITH RESPECT TO
THE SHARKBITE
®
AND CASH ACME
®
PRODUCTS AND RWC MAKES NO
OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY
SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES