User's Manual

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Table 3-10 following lists problems that could occur with the
Savi RF Relay, along with possible solutions.
In the unlikely event that a Savi RF Relay fails or problems
occur that simple troubleshooting cannot solve, Savi Technical
Support may recommend that you return the Savi RF Relay to
Savi Technology.
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Problem Solution
No power – Confirm that power is available to the RF Relay
by checking all circuit breakers, power switches,
and safety switches.
– If AC- powered, verify the presence and voltage
of the power by connecting a test unit to the power
source. Check the AC fuse. (See “Replacing the
Fuse” on page 3-2.)
– If solar-powered, verify the output voltage of the
module to be 12 VDC.
– Verify that the power cable is securely plugged
into the power source and the RF Relay input.
– Try a different power source.
– Replace the power cable.
No data communication – Verify that the network cable is securely plugged
into the RF Relay.
– Verify that the network cable is securely plugged
into the correct COM port on the computer.
COM1 is usually a DB9 connector. COM2 may
be a DB9 or DB25 connector.
– Verify that the cable itself is not damaged.
COM port unavailable
(possibly used for
another device such
as a mouse)
– Connect the RF Relay cable to another COM port.
– Verify that the software setting matches the COM
port where the RF Relay is connected.
Unknown – Turn the RF Relay power off and then back on.
– Call Savi Technical Support.