User Manual

SANYO FISHER SERVICE
No:
PG-001
POLICIES & PROCEDURES
Current Rev.
12-01-00
Supersedes
12-01-96
PARTS & ACCESSORIES RETURN POLICY -INDUSTRIAL VIDEO
A. NEW UNUSED PARTS AND ACCESSORIES RETURN FOR CREDIT:
1. Sanyo Fisher Service only accepts “NEW UNUSED” parts and accessories for credit returns with
prior approval from the Regional Parts Department.
2. “NEW UNUSED” parts and accessories must have been purchased directly from Sanyo Fisher
Service and within sixty (60) days of Sanyo Fisher Service Parts Invoice. Sanyo Fisher Service will
not accept parts and/or accessories for credit returns, if such parts and/or accessories are more than
sixty (60) days old.
3. PCB’s, CRT’s, Service Tools, e.g., cosmetic parts, bulk items, video tapes, computer media, etc.,
and service literature are not returnable.
4. All items must be returned with the original label or labeled with the correct part number. A copy of
the Packing Slip/Invoice and a copy of the Return Authorization letter must accompany all parts
returns. All credit returns must be shipped to Sanyo Fisher Service within thirty (30) days from the
date of credit return authorization.
5. Parts and accessories authorized for credit return must be shipped freight prepaid and returned to the
designated Regional Parts Center. Sanyo Fisher Service will not accept COD or freight collect
returns.
6. All items are subject to a quality inspection and a fifteen percent (15%) restocking charge may be
assessed due to customer errors.
7. Sanyo Fisher Service reserves the right to approve or refuse any requests for credit returns.
B. DEFECTIVE REPLACEMENT PARTS RETURN FOR CREDIT:
1. All Sanyo Fisher Service replacement parts and accessories carry ninety (90) day manufacturer’s
warranty from the date of invoice.
2. Replacement parts and accessories that were purchased from Sanyo Fisher Service and received
defective may be returned to Sanyo Fisher Service for FULL CREDIT with prior approval from the
Regional Parts Department. If necessary, issue a new purchase order to replace the defective part.
3. All Parts and accessories returned for an credit must be shipped freight prepaid to the designated
Regional Parts Center. Sanyo Fisher Service will not accept COD or freight collect returns.
4. All parts and accessories must be returned with the original label or labeled with the correct part
number. A copy of the Packing Slip/Invoice and the Return Authorization Number must accompany
all returns. All returns for Credit must be shipped to Sanyo Fisher Service within thirty (30) days
from the Return Authorization Date.
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