User Manual

SANYO FISHER SERVICE
No:
PG-016
POLICIES & PROCEDURES
Current Rev.
12-01-96
Supersedes
REASONS FOR WARRANTY CLAIM REJECTION
The following is a list of common reasons for rejection. Additional rejections may occur based on Sanyo
Fisher policy and consumer audit.
1. Invalid Sanyo Fisher Service Account number.
2. Invalid Part Number.
3. Invalid Model Number. Refer to Model File Listing
4. Missing or invalid serial number.
5. Missing or invalid date of purchase.
6. Missing or invalid date Service requested.
7. Missing or invalid date service completed.
8. 2nd repair within 30 days.
9. 2nd stock repair, model too old for repair, Product sold “As Is”, no warranty coverage.
10. Not authorized to fix or Repair Product Category.
11. Exchange Unit Only. Refer to Model File Listing.
12. Part not used in this Model.
13. Missing invoice No. or invoice copy (over $5.00 per part).
14. Missing Customer Information. Name/Address/City/State/Zip Code/Phone Number.
15. Missing or invalid code and work performed code.
16. Over 30 Days from Customer pick-up or delivery.
17. Not a Warranty Item. Refer to Basic Warranty Terms and Conditions and Items Not Covered.
18. Illegible Claim Information.
Sanyo Fisher may, at its sole discretion, reject authorization or payment if any portion of the claim information
or repair is incorrect, incomplete or misrepresented.
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