Owner's Manual
WARRANTY
FOR
CONSUMER
PRODUCTS
(LED, LCD, PLASMA
TV
AND TV
ACCESSORIES)
(FOR
USE
IN
A DOMESTIC, NOT A COMMERCIAL ENVIRONMENT)
PART
I
GENERAL
TERMS
AND
CONDITIONS
The New Zealand Consumer Guarantees Act (1993)
as
well
as
other
laws In
the
jurisdiction guarantee certain conditions, warranties and
undertakings, and give you other legal rights.
in
relation
to
the
quality
and fitness
for
purpose
of
Samsung consumer products sold in New
Zealand. For products sold
in
New Zealand, these guarantees cannot
be
modified
nor
excluded
by
any contract. except in those circumstances
contemplated
by
section 43(2)
of
the
New Zealand Consumer
Guarantees Act.
You
are entitled
to
have
the
goods repaired
or
replaced
if
the
goods fail
to
be
of
acceptable quality.
You
are also entitled
to
a
replacement
or
refund for a majorfailure
of
the goods and compensation
for
any
other
reasonably foreseeable loss
or
damage. What constitutes a
major failure
is
an objective test
of
reasonableness and
not
necessarily
an individual consumer's
point
of
view. Nothing in this Warranty purports
to
modify
or
exclude
the
conditions. warranties and undertakings, and
other
legal rights. under
the
New Zealand Consumer Guarantees
Act
and
other
laws. This Warranty gives you additional protection
for
your
Samsung consumer product. and identifies a preferred approach
to
resolving warranty claims which will
be
quickest and simplest for all
parties, subject
to
the
exclusions, terms and conditions below.
I.
Coverage and Application
A.
Samsung Electronics New Zealand Limited
of
24 The Warehouse
Way.
Northcote, Auckland 0627 ("Samsung'' warrants
that
your
Samsung consumer product:
(a) is
of
acceptable quality;
(b) does
not
have a latent defect.
B. For
the
purpose
of
this Warranty. a "Samsung consumer product" is
a hardware product which:
(
a)
was
manufactured
by
or
on behalf
of
Samsung; and
{bl
is used
in
a normal domestic environment,
not
a commercial
environment; and
{
c)
bears a trade mark owned
or
used
by
Samsung (generally
"SAMSUNG'1;
and
(
d)
was
sold
by
an Authorised Reseller
or
Distributor
of
Samsung;
and
(e)
was
purchased
in
New Zealand,
but
does
not
Include any
hardware
or
software which is packaged
or
sold with a Samsung
consumer product unless
that
Is
itself a Samsung consumer
product.
II. Warranty
Period
The period during which this Warranty
Is
in
effect will depend upon
the
Samsung consumer product
to
which
it
relates. In all cases
the
commencement date
for
the period is
the
actual day
of
purchase,
as
reflected on
the
Authorised-Reseller's
or
Distributor's
Invoice/
receipt
provided
to
you. The period during which each Samsung consumer
product which is the subject
of
this Warranty
is
covered
by
this
Warranty
Is
identified
in
Part II
of
this Warranty.
Ill. Warranty Clalm
A.
If
you consider that
the
Samsung consumer
product
which you
have purchased
is
not
of
acceptable quality, has a latent defect.
or
is
otherwise
not
compliant
with
the
conditions, warranties,
undertakings, and legal rights given
to
you
under New Zealand Law
(for example.
it
appears faulty,
or
does
not
work
at
all
or
properly),
you can make a claim under this Warranty.
B. Except where an International Product Warranty has been provided
with
your
Samsung consumer product, warranty service will only
be
provided
in
the
specific country where
the
Samsung consumer
product was originally purchased. For example,
if
you have
purchased
the
Samsung product within New Zealand. warranty
service will be limited
to
New Zealand only.
C.
If
you purchased this product In New Zealand and wish
to
make a
claim under this Warranty, you should:
a) contact
0800
SAMSUNG
(726786);
b) visit
the
nearest Samsung Customer Service
Plaza;
or
c)
visit www.samsung.com/nz.
PRODUCT
ONLINE
REGISTRATION
You
can register
your
product online
ai
www.samsung.com/nz
for
customers in New Zealand. While registration
is
not
necessary
to
make
a claim under this Warranty.
it
may assist Samsung
to
process any claim
which you may make more quickly.
D. When you make any claim under this Warranty
it
is
essential
that
you
provide a copy
of
your
proof
of
purchase
of
the
Samsung consumer
product. whether In person,
by
email
or
by
fax.
A claim under this
Warranty
is
not
formally made unless and until
that
proof
of
purchase
Is
provided. This does
not
detract from
your
statutory rights.
E.
You
will
not
be able
to
gain the benefit
of
this Warranty without
making a claim. A claim
must
be
made within
the
Warranty Period.
This Warranty does
not
cover any defects
not
notified
to
Samsung
within the Warranty Period.
F. If, following receipt
of
a claim under this Warranty, Samsung or its
agent determine
that
your claim in respect
of
a Samsung consumer
product
is
valid (having regard
to
the
terms
of
Part
II
of
this
Warranty).
and:
a)
if
the
goods can
be
repaired and
the
failure
to
comply with
the warranty
is
not
a major failure or a failure
of
substantial
character, Samsung
or
Its agent will either repair
the
Samsung
consumer product or,
if
authorised
by
Samsung, pay you
for
the cost
of
a repair
of
the
Samsung consumer product.
or
replace the Samsung consumer product
with
the
same
or
similar product
or
refund you the cost
of
a replacement. In
each
case
depending upon
what
is
reasonable in the
circumstances and
at
no
cost
to
you. Goods presented
for
repair may
be
replaced by refurbished goods
of
the same
type
with
equal
or
greater functionality rather than being
repaired. Refurbished parts may
be
used
to
repair
the
goods;
or
b)
if
the
goods cannot be repaired
or
the failure
to
comply with
the warranty
is
a major failure
or
a failure
of
substantial
character, you may reject
the
goods
or
require Samsung
to
pay you compensation
for
any reduction in
the
value
of
the
goods below
the
price paid
or
payable
by
you
for
the
goods.
The standard Samsung Warranty periods are set
out
by
product
in
the
tables
in
Part
II
of
this Warranty, although each claim
is
assessed
on
its own merits.
If
Samsung provides
you
with
either a replacement
or
refund, you immediately transfer ownership In
the
original Samsung
consumer product
or
part
to
Samsung.
If
Samsung repairs
the
goods,
you immediately transfer ownership in any residual parts
to
Samsung.
Any such resolution
by
Samsung
of
a claim under this Warranty
by
you
does
not
otherwise detract from any
other
statutory rights which you
might
have
in
the
circumstances. including
your
right
to
monetary
compensation
for
a valid claim.
G. If, following receipt
of
a claim under this Warranty. Samsung
or
its
agent determine
that
your
claim
in
respect
of
a Samsung
consumer product Is invalid, Samsung may charge you for any
labour. parts
or
transport costs incurred
by
Samsung
or
Its agent in
assessing
your
claim.
IV.
Warranty Transferability
A.
This Warranty is transferable
to
a subsequent owner
of
a Samsung
consumer product. in
the
event
of
the
sale
of
that
product. provided
that
Samsung Is Informed In writing within a reasonable
time
of
the
sale
of
the
subsequent owner's name and contact
details,
such
notice to be provided
to
Samsung
as
follows: www.samsung.com/nz
•
for
customers
in
New Zealand.
The notice should Identify the
name
of
the
previous owner
of
the
Samsung consumer product, place and date
of
purchase, model, make
and serial number
of
the
product. The effective transfer
of
this Warranty
does
not
otherwise alter
the
terms
of
this Warranty In any
way.
B. In cases
of
authorised product
or
part replacement
of
the
original purchased Samsung product.
the
replacement Samsung
product
or
part will
be
covered
for
the
remainder
of
the
original
Warranty Period.
V.
Canry-ln
and On-Site repairs
A.
If
you
wish
to
make a claim
in
relation
to
a Samsung consumer
product which
you
can reasonably transport
to
the
nearest
Samsung Customer Service
Plaza
or
to
an authorised repair service
centre
(as
directed when you first
make
the
claim under this
Warranty), please bring,
or
send,
that
Samsung consumer product
to
that
nearest
Plaza
or
authorised service centre for assessment.
Such Samsung consumer products
do
not
include those products
dealt
with
In sub-paragraph
CB).
Samsung will organise
the
transport
of
a Samsung Consumer Product under this sub-paragraph,
the
cost
of
which will
be
borne by Samsung
if
your
claim
is
determined
to
be
valid pursuant
to
Part I
of
this Warranty. Whenever possible,
the
product should
be
returned in Its original carton and packing
or
alternatively
in
packing suitable
to
prevent damage
to
the
product. Samsung will
not
accept responsibility
for
damage
to
the
product during this transport caused by unsuitable
or
inadequate
packing.
B.
If
you make a claim under this Warranty
in
relation
to
a Samsung