User Manual

The arbitration shall be conducted according

to the American Arbitration Association (AAA)

Commercial Arbitration Rules applicable to

consumer disputes. The AAA Rules are available

online at adr.org or by calling the AAA at

1-800-778-7879. This Agreement is entered into

pursuant to the Federal Arbitration Act. The

laws of the State of Texas, without reference

to its choice of law principles, shall govern the

interpretation of the Agreement and all disputes

that are subject to this Agreement. The arbitrator

shall decide all issues of interpretation and

application of this Agreement.

For any arbitration in which your total damage

claims, exclusive of attorney fees and expert

witness fees, are $5,000.00 or less (“Small Claim”),

the arbitrator may, if you prevail, award your

reasonable attorney fees, expert witness fees

and costs as part of any award, but may not grant

Samsung its attorney fees, expert witness fees

or costs unless it is determined that the claim

was brought in bad faith. In a Small Claim case,

you shall be required to pay no more than half

of the total administrative, facility and arbitrator

fees, or $50.00 of such fees, whichever is less,

and Samsung shall pay the remainder of such

fees. Administrative, facility and arbitrator fees

for arbitrations in which your total damage

claims, exclusive of attorney fees and expert

witness fees, exceed $5,000.00 (“Large Claim”)

shall be determined according to AAA rules. In a

Large Claim case, the arbitrator may grant to the