E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link below.
Contents Guide Connections 7 Connection Guide 8 Connecting an Antenna 9 Connecting to the network 13 Displaying your mobile device screen on the TV 15 Connection Cables for External Devices 17 Switching between external devices connected to the TV 20 Connection Notes 79 Using SmartThings 83 Playing pictures/video/music 89 Using Multi View 91 Using Bixby 96 Using the Game Bar TV Viewing and Recording 101 Using the Guide 103 Recording Programs 106 Setting Up Schedule Viewing 107 Using
Precautions and Notes Troubleshooting 145 Before Using the Recording and Timeshift Functions 147 Read Before Using Apps 148 Read Before Using the Internet Function 150 Read Before Playing Photo, Video, or Music Files 162 Read After Installing the TV 163 Supported Resolutions for UHD Input Signals 164 Resolutions for Input Signals supported by 8K models (QN7**B series or higher) Picture Issues 176 The screen is flashing or has become dark 176 The picture is not bright, or the picture colors do not look cl
Channel and Broadcast Issues 185 "Weak or No Signal" displayed in TV mode or cannot find 192 The Timeshift or recording function cannot be used. 192 Cannot record videos received from an external device or channel. 185 The TV is not receiving all channels. Samsung TV Plus. 193 The "Format Device" message appears when the Timeshift or recording function is used. 185 The captions are not provided on a digital channel. 185 Broadcasting is deactivated.
200 Self Diagnosis FAQ 201 Cannot select Signal Information in Self Diagnosis.
Accessibility Guidance Learn the Menu Screen 239 Using the Remote control 241 Using the Accessibility Menu 247 Using the TV with Voice Guide on 249 Using the guide 252 Using Schedule Viewing 253 Using the Channel List 254 Recording 257 Using Smart Hub 259 Launching the e-Manual 260 Using Bixby
Guide Learn how to use various features. Connections You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the network by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.
• External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Connecting to the network You can get access to the network through your TV. Menu Settings All Settings Connection Network Open Network Settings Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection Menu Wired Settings All Settings Connection If you connect a LAN cable, the TV automatically accesses the network.
Establishing a wireless network connection Menu Wireless Settings All Settings Connection Network Open Network Settings Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
Wireless Connection Select your Wi-Fi network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically.
Turning on the TV with a mobile device Menu Settings with Mobile Try Now All Settings Connection Network Expert Settings Power On You can turn on the TV using a mobile device connected to the same network as the TV. This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay function. Apple AirPlay may not be supported depending on the model or geographical area.
Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View / Apple AirPlay / Tap View), the TV screen switches to the Multi View or mobile device's screen. Watch multiple contents at the same time with the Multi View screen. This function may not be supported depending on the model. For more information, refer to "Using Multi View.
Using Screen Sharing (Tap View) By tapping the mobile device on your TV, you can watch Multi View or mobile device's screen through the TV screen. When you tap a mobile device on your TV while running a music app on your mobile device, the TV screen switches to the Music Wall screen. 1. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling Tap View'. 2. Turn on the screen of your mobile device. 3. Tap your mobile device on the TV.
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals HDMI to HDMI from an external device to the HDMI port on the TV. Cables are divided into various types according to the types of input or output ports on external devices.
Cable name DVI to HDMI Optical Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables can't transmit video signals. Component cables transmit analogue signals. Component The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures.
Switching between external devices connected to the TV You can switch between TV programs and the content of external devices. Menu Connected Devices When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen. To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device.
1. Universal Remote You can control external devices connected to the TV using a Samsung remote control. Run the Universal Remote menu to register the external device. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." 2. Edit You can rename the input ports and change the device icons. 3.
Using additional functions You can use the following features on the Source screen. • USB and Mobile Camera Connect a USB camera, or use the SmartThings app on your mobile phone to connect a camera. Connect a camera to use video call, home workout, and other new features. For details on how to connect, refer to Camera Sharing ( Smartphone Menu Connected Devices Connection Guide Camera Sharing). This function may not be supported depending on the model.
Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
Connection notes for audio devices • To obtain better TV audio quality, connect a sound bar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following This function may not be supported depending on the model.
Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual. • The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better experience, 5.0 GHz is recommended. 5 GHz may not be available depending on the model.
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV) Learn about the buttons on the Samsung Smart Remote.
Button Description Press to turn the TV on or off. (Power) (Voice Assistant) For The Frame model, When watching TV, press to switch to Art mode. In Art mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. Each time you press this button, Settings menu / virtual numeric pad / Option pad with Color buttons are displayed alternately.
Button Description When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. (Play/pause) To use Game Bar, press and hold the button in Game Mode. Game Bar may not be supported depending on the model or geographical area. (Volume) (Channel) Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 2 seconds or more, the Accessibility Shortcuts appears.
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series) Learn about the buttons on the Samsung Smart Remote.
Button Description Press to turn the TV on or off. (Power) (Voice Assistant) For The Frame model, When watching TV, press to switch to Art mode. In Art mode, press to switch to the Media Home. Press and hold to turn off the TV completely. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. Each time you press this button, Settings menu / virtual numeric pad / Option pad are displayed alternately.
Button Description (Play/pause) When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 2 seconds or more, the Accessibility Shortcuts appears. (Channel) Move the button up or down to change the channel. To see the Guide screen, press the button. When pressed for 1 second or more, the Channel List screen appears.
About the Samsung Smart Remote (The Sero) Learn about the buttons on the Samsung Smart Remote.
Button Description Press to turn the TV on or off. • (Power) Select whether to switch the TV to Landscape Mode or Portrait Mode before turning off or to turn off the TV without changing the orientation. To change to the desired setting, navigate to Power Off Mode ( Menu Power and Energy Saving (Voice Assistant) Settings All Settings General & Privacy Power Off Mode) and change the setting. Runs Voice Assistant.
Button Description When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. (Play/pause) To use Game Bar, press and hold the button in Game Mode. Game Bar may not be supported depending on the model or geographical area. (Volume) (Channel) Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 2 seconds or more, the Accessibility Shortcuts appears.
Connecting the Samsung Smart Remote to the TV Connect the Samsung Smart Remote to your TV to operate the TV. When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and and buttons simultaneously for 3 seconds or more.
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Control the TV and connected external devices with a Samsung remote control. Menu Connected Devices Universal Remote You can control all external devices connected to the TV using a single Samsung remote. Run the Universal Remote menu to register external devices. This function may not be supported depending on the model or geographical area.
Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet+ and using their menus Menu Settings (HDMI-CEC) Try Now All Settings Connection External Device Manager Anynet+ 1.
Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. Menu Settings Manager Try Now All Settings Connection External Device Manager Input Device You can connect a keyboard, mouse, or gamepad to control the TV easily. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port. If you connect a mouse, it is available only in the Internet app and PC on TV function.
Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Setting up the input devices Menu Settings Manager Try Now All Settings Connection External Device Manager Input Device • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language and Keyboard Type functions. • Mouse Settings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions. Entering Text using the On-Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV.
2. Editing Buttons By selecting any of pop-up Editing Buttons after entering characters on the virtual keyboard, you can quickly perform the editing function. 3. Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently.
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions. Some Smart Hub services are paid services. To use Smart Hub, the TV must be connected to the network.
Displaying the Home Screen Press button. APPS Recent On Now The image on your TV may differ from the image above depending on the model and geographical area. 1. Privacy Choices From your TV, easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected. To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
3. Ambient Mode Set your TV to display content you desire, such as the time or weather, when the TV is not used. To return to TV mode from Ambient Mode, press to turn off the TV. the left directional button Media. Press the button This function may not be supported depending on the model or geographical area. For more information about Ambient Mode, refer to "Using Ambient Mode." .
Launching Smart Hub automatically Menu Settings Smart Hub Try Now All Settings General & Privacy Start Screen Option Autorun Enabling Autorun Smart Hub automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature. Launching the last used app automatically Menu Settings Last App Try Now All Settings General & Privacy Start Screen Option Autorun If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV.
Automatic casting in Multi View Menu Settings All Settings Multi View Casting Try Now General & Privacy Start Screen Option Autorun Casting YouTube content from the mobile device automatically displays the content on Multi View. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.
Using Ambient Mode Learn about the functions available in Ambient Mode. left directional button Ambient Mode Try Now Set your TV to display a photo or content you desire when the TV is not used. This function may not be supported depending on the model. In Ambient Mode, some functions may not be supported. View Help Cinemagraph My Album The image on your TV may differ from the image above depending on the model and geographical area. 1.
2. Function and content preview Select a preferred content and a preferred background and set them as your Ambient Mode. While in Ambient Mode, press the Select button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings. Indicates content perfectly suited for the time of the day. Available content categories may differ depending on the model or geographical area.
• Style & Settings Customize the style and settings to suit your preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. – Color Changes the color of the content. – Vibes Selects a mood that matches the content. – Backgrounds Changes the background of the content. – Shadow Effects Applies a shadow effect that you select to the content.
• Screen Settings You can adjust the settings such as content brightness, saturation, and color tone. – Brightness Adjusts the brightness of the content. – Saturation Adjusts the saturation of the content. – Color Tone Adjusts the colors of the content. – Red Tone / Green Tone / Blue Tone Adjusts the red, green, blue contrast. . Selecting Content Category • Favorite While in Ambient Mode, press the Select button on the remote control and press displayed content to Favorite.
• Q Collection Provides content that is dedicated to Samsung QLED. • Mood Enjoy a range of options to create the right ambience to suit your mood. • Relaxation Relax with a selection of calming content inspired by nature to soothe your mood. • Décor Allows you to select content with a sensible and beautiful design. • Info Allows you to select essential real-time information, such as weather, temperature, time, and news. • Artwork Allows you to select content such as world famous photos and artwork.
Background Theme Ambient Screen Options Auto Brightness Sleep After The image on your TV may differ from the image above depending on the model and geographical area. 3. Ambient Screen Options Following Ambient Mode options are configurable: This menu can be found at the bottom of the Ambient Mode home. To configure the option settings, scroll down to the far bottom. Available options may vary depending on the model. • Auto Brightness Changes the auto brightness setting for Ambient Mode.
Using Art Mode Learn about the functions available in Art Mode. left directional button Art This function is supported only in The Frame. You can use Art mode function to display image content such as artworks or photos when you are not watching TV in full screen mode. • Press the button while using the TV, the TV switches to Art mode. • Press the button in Art mode to enter to Media Home. • Press the button in Art mode to enter to Art Home.
About the Art Home screen left directional button Art View Help The image on your TV may differ from the image above depending on the model and geographical area. 1. Useful Information View information and promotions related to the Art home. 2. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image. Select Preview to preview the image in full screen for 30 seconds.
• Favorite Add or delete specific images in Favorite by pressing Select on the remote control. To view items that are set as Favorites, navigate to My Page Favorite. – Favorite: The item is not set as favorite – Favorite: The item is set as favorite • Mat Customize the border style and color to suit your preferences. To save changes, select the desired mat style and color, and press either the Select or button. The supported border styles may differ if the image aspect ratio is not 16:9.
3. My Page • Recents Manage recently displayed images. • Favorites Manage images saved in Favorite. – Slideshow Play images in Favorite as a Slideshow. If a Slideshow is playing and you want to change the slide playback mode and image transition interval, press Select on the remote control and select Slideshow Options. – Delete Select and delete multiple images in Favorite simultaneously. • Membership If you sign up for Membership, you can use artwork without any restrictions.
4. Art Mode Options Configure options related to the Art mode screen. This menu can be found at the bottom of the Art home. To configure the option settings, scroll down to the far bottom. • Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time. Press the Select button to specify a time period. • Night Mode The TV automatically turns off if no light is detected around the TV.
Using Art mode with the SmartThings app Once you have installed the SmartThings app on your mobile device, you can use the following functions: You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode. The features or terminology may vary depending on the version of the SmartThings app.
Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected. • Art mode uses algorithms to minimize image burn-in that can be caused by displaying still images on the screen for long periods of time.
About the Media Home Screen View a variety of TV programs. Install various apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the TV. left directional button Media APPS Recent On Now Move Remove The image on your TV may differ from the image above depending on the model and geographical area. 1. APPS Install a variety of apps offered by Smart Hub, such as video, music, sports and game apps, and use the apps from the TV.
APPS Recent On Now 4. Recent Access your last watched TV program or last used input source. 5. On Now Display a list of TV programs currently being aired. This function may not be supported, depending on the input signal and settings. 6. Universal Guide Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences.
M .edia Options This menu can be found at the bottom of the Media home. To configure the option settings, scroll down to the far bottom. This function may not be supported depending on the model or geographical area. • Preferences: Select a preferred service to receive content recommendations to suit your preference. • Continue Watching: Choose content providers or continue watching. • Parental Lock: Redirect to the Parental Lock menu. Turn all parental control settings on or off.
About the Menu Home Screen Manage external devices connected to the TV, and configure settings for various functions available on the TV. left directional button Settings Menu Connected Devices Multi View The image on your TV may differ from the image above depending on the model and geographical area. 1. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." 2.
3. Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features. • All Settings Displays the Settings menu for configuring specific settings. • Support Displays the Support settings menu. • Network Check your network connection. To check your network connection or change the connection settings, press the down directional button, and select either Network Status or Network Settings.
• Sound Output You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. • Bluetooth Speaker List Connect your TV to Bluetooth speakers. This can be done by selecting Bluetooth Speaker List to automatically search for Bluetooth audio devices. Connecting Bluetooth speaker may not be supported depending on the model or geographical area. • Game Mode You can set the Game Mode to optimize the TV screen for better gaming performance.
• Color Tone You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button. • Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the down directional button, and then select Picture Clarity Settings. • Digital Output Audio Format You can select an output format for digital audio.
Using a Samsung account Create and manage your own Samsung account. Menu Settings Account Try Now All Settings General & Privacy You can view the entire text of the Terms & Policy in System Manager Samsung Account Menu My Account System Manager Settings All Settings Samsung General & Privacy Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account.
• PIN Setting Set or change your PIN. • Payment Info You can view or manage your payment information. • Back up You can back up the TV settings to your Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. • Product Registration You can register the current TV or see the registered information. You can easily receive services after product registration.
Using PC on TV Use the remote function to connect to and use a Windows PC, Mac, or mobile device from the TV. Menu Connected Devices PC on TV Try Now Connect a Windows PC, Mac, or mobile device to the TV to easily use the device. For easy computer use, connect a keyboard and a mouse to your TV in advance.
Connecting a Remote PC Menu Connected Devices PC on TV Windows PC Menu Connected Devices PC on TV Mac Manual Connection Remote Login Try Now Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password.
2. Enter the required settings for connecting the computer remotely. Manage User Profiles PC/Profile IP address or profile Username Enter a username. Password Enter a password. Remember my credentials and add to the TV Home screen. You can connect directly from the Home screen via shortcuts. Connect Help The image on your TV may differ from the image above depending on the model and geographical area. 1. PC/Profile Enter the IP address or profile of the PC you want to connect to.
2. Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel • Mac OS: System Preferences User Account Control Users & Groups 3. Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
Using Samsung DeX Run Samsung DeX on your mobile device to connect the software to the TV. Follow the on-screen instructions to connect Samsung DeX. Some models may not be searched when connecting the TV from a mobile device through Samsung DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX.
Using Web Service You can access the web service by selecting the web service icon added to PC on TV. The screen on the web page may differ from that of a computer. You can copy or paste any text. Some image formats are supported. For easy and secured login in Web Service, PC on TV Pass is additionally supported as well as Samsung Pass. Setting Samsung Pass or PC on TV Pass.
Using the Apps Service Download and run various apps from Smart Hub. Media APPS You can enjoy a wide range of content, including video, music, sports and game apps by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the network. When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the model or geographical area.
Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install. When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. You can view installed apps on the Settings screen. If the TV's internal memory is insufficient, you can install some specific apps on a USB device. You can run an app installed on a USB device only when the USB device is connected to the TV.
Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. 1. Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted. Ensure that the related app data is also removed when you remove an app. Standard apps cannot be uninstalled. 2.
3. Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General & Privacy System Manager Change PIN. Try Now Change PIN may not be supported depending on the model or geographical area. 4. Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location. 4. Press the Select button.
Using the e-Manual Control and read the manual embedded in your TV. Launching the e-Manual Menu Settings Support Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
4. (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. 5. Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support. Home > Media Guide > Smart Features Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words in blue (e.g.
Using the Internet Surf the Internet on your TV. Media Internet When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC.
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. Menu Connected Devices SmartThings Try Now From the TV, use the remote control to control devices connected to the SmartThings cloud and devices connected directly to the TV. Depending on the TV or device position, you may not operate functions with the remote control. In this case, move the device. This function may not be supported depending on the device type.
SmartThings screen layout Menu Connected Devices SmartThings Try Now SmartThings List View Map View The image on your TV may differ from the image above depending on the model and geographical area. 1. Device list category Available options may differ depending on the device. • Place Displays all places connected via the SmartThings app. • Devices near TV Displays all the detected devices that can be connected and controlled. You can run the control options after selecting a desired device.
4. Settings Configure notification settings for devices connected via SmartThings. Turn on the SmartThings Hub feature. 5. List View / Map View Displays the detected devices in a map or list. In Map View mode, you can move the position of a device to create a custom map and check the device status. List of devices compatible with the TV Type Description Detail Galaxy Series (S6, Android 7.0 or later) Mobile devices iPhone Series (iOS 7.
Using the SmartThings Hub function This function may not be supported depending on the connected device type. Use the SmartThings Hub feature on the TV to connect IoT devices (e.g., light bulbs, plugs, or sensors) that require SmartThings Hub. Turn on SmartThings Hub on the TV, and then use the mobile app to register IoT devices. Make sure to use the same Samsung Account to log in to the TV and mobile SmartThings app.
Playing pictures/video/music Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc. Menu Connected Devices Connected Device Try Now Samsung USB Samsung USB Filter By : All Sort By : Title Options The image on your TV may differ from the image above depending on the model and geographical area. You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
2. Sort By Sorts the content list. This function may not be supported depending on the type of external device. 3. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. You can delete only the recorded content. To delete content, change the Filter By option to Recorded. Recorded may not be supported depending on the geographical area. Playing multimedia content on a PC or mobile device 1.
Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualizations are generated on your TV that alter and respond to the frequency of your music. 1. Search for and connect to your TV from the (Bluetooth) device list on your mobile device. 2. Select media content to play on your mobile device. The selected media is played through the TV speaker. This function may not be supported depending on the model.
• Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. • Previous / Next Displays the previous or the next multimedia content file. If video playback time is 3 seconds or shorter and you press the button, the video starts from the beginning. • Rewind / Fast Forward Rewinds or fast forwards the multimedia content.
• 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes: – General – Dynamic – Natural This function is only available when 360 Mode is selected. When 360 Auto Rotation is activated, automatic adjustment is followed.
• Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left / Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option. • Options The available options may differ with the model and content. Function Slideshow Speed Slideshow Effect Description Sets the slideshow speed.
Using Multi View You can view multiple content items through Multi View. Menu Multi View Try Now This function may not be supported depending on the model. To start Multi View, navigate to Menu Multi View. Next, Select the item you want from the Add View list. Or select Make My Own to configure a custom layout and screen. With 8K models (QN7**B series or higher), you can configure a view with 3-5 screens.
• (Set Picture-in-Picture.) Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window. • (Listen to the sound from two screens.) You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound. • (Connect Bluetooth Speaker.) You can hear the sound by connecting the Bluetooth speaker. • (Delete screen.) You can delete the selected screen. • (Exit to full screen.
Using Bixby Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV. This function is available only if Voice Assistant is set to Bixby. ( Privacy Voice Menu Settings All Settings General & Voice Assistant) Try Now Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the To view the Bixby guide, press the button on button. button once: • When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen Bixby Hi! Let’s learn about Bixby now. Learn how to wake up Bixby. Go to Tutorials The image on your TV may differ from the image above depending on the model and geographical area. 1. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. 2. Tutorials The pop-up window on using Bixby appears. 3. Settings You can change the settings for using Bixby.
• Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Voice Wake-up Configure settings on how to wake up Bixby with your voice. You can configure the following settings: Use Explore Samsung Soundbar to interact with Bixby., Bixby wake-up options, and Wake-Up Sensitivity. ( Now Settings Voice Wake-up). The Voice Wake-up function may not be supported depending on the model or geographical area.
Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. • Even if the TV is connected to the network, there may be no response due to a Bixby server error. • The existing functional specifications may be changed if Bixby is updated.
Using the Game Bar Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar. This function may not be supported depending on the model. Starting the Game Bar When Game Mode ( Menu is On or Auto, press and hold the Settings All Settings Connection Game Mode Settings Game Mode) button on your Samsung Smart Remote to start the Game Bar.
3. Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. The Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 and 32:9 depends on the title of the game so be sure to consult the game company. 4.
5. Sound Output Change the sound output device. (e.g. TV Speaker, Sound bar, Bluetooth headset, etc.) 6. Help Guide View details on how to use each menu item. 7. Game Settings Moves the menu to Game Mode Settings. 8. Current status display • FPS: Shows the number of frames per second in real time. If VRR is active, the frame rate changes. • HDR: Shown as ON when an HDR game is running. • VRR: Shows the variable refresh rate.
Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either ON or Auto, the wide screen (21:9 or 32:9) is activated from the Game Bar. This function may not be supported depending on the model. Check if the game supports Ultra Wide resolution (21:9 or 32:9).
Configuring 144 Hz game settings If the TV is a model that supports 144 Hz, you can play 144 Hz games.
TV Viewing and Recording Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favorite channels. Using the Guide See the programming schedules of different channels on a single screen. Press the (channel) button to access the Guide. In the Guide, you can see the daily program schedules for each station, see program information, choose a program to watch, and set up a schedule viewing or recording.
3. Additional options related to broadcast programs Navigate to the desired program and press and hold the Select button to access the following options: These functions may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Cancel Scheduled Viewing You can cancel scheduled viewings. • View Details You can see detailed information about the selected program.
Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. Connect a USB device to use the TV's recording features. Carefully read all related precautions before using a recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions." You can record only the programs that are received through an antenna. The appears next to the programs and channels scheduled for recording.
Using the recording schedule management screen 1. On the remote control, press the or button. 2. Use the directional buttons to navigate to the control pad. 3. Select either Schedule Manager or Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording & Schedule Manager screen: Displayed menu options may vary depending on the model. • Recordings Watch Recordings. Buttons shown on the display will vary depending on the file being played back.
• Schedule Recording Navigate to Schedules and press Schedule Recording. Add, edit, or cancel a program recording schedule. Specify the Antenna, Channel, Repeat, Date, Start Time, and End Time settings and then select Save to schedule a recording of a specific program at a specific time on a specific date. Up to thirty Schedule Viewing and Schedule Recording events may be created. Ensure that the TV's Clock( Time Menu Settings All Settings General & Privacy System Manager Clock) setting is correct.
Setting Up Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. The appears next to programs that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( Privacy System Manager Time Menu Settings All Settings General & Clock) and set the time.
Using Timeshift Watch scenes you missed and rewind to specific points of the program using Time Shift. or button, and then use the directional To activate Timeshift while watching a broadcast, press either the buttons on the remote control to select Timeshift or press the button. Try Now Save the current broadcast program you are watching to a USB device to pause at specific scenes, view missed scenes, or rewind to specific points in the timeline.
• Rewind / Fast Forward This function is not available while you are watching a program that is currently being broadcast. • Stop Recording / Stop Timeshift Ends the recording or Timeshift function. • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording. This function is only available when the Timeshift function is running.
Using the Channel List Change the channel or check programs on other digital channels. Use the Channel List screen to change channels or see what programs are being broadcast on other digital channels. Accessing the channel list Press and hold the (Channel) button to open the Channel List. Using the functions on the channel list screen The Channel List screen icons indicate the following: – : A favorite channel. – : A locked channel.
Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen 1. Access the Channel List or Guide. 2. Press Edit Channels to access the channel edit screen. Using the channel edit functions The Edit Channels screen icons indicate the following: – : A favorite channel. – : A locked channel. Select a channel from the Edit Channels screen to access the following options: • Channel Lock / Unlock Restrict access to channels that require parental guidance.
Using a Personal Favorites List Create frequently watched channels as favorite channels. On the Edit Channels and Channel List screens, the icon appears next to favorite channels. Creating a Favorites List 1. Access the Edit Channels screen. For details on how to access the channel edit screen, refer to "Accessing the channel edit screen." 2. Press the left directional button on the remote control to select the desired Favorites. 3. Press the right directional button to select Add Channels. 4.
TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels Menu Settings All Settings Broadcasting Auto Program Try Now Do not use this function if your TV is connected to a cable box or satellite box. If the TV has saved channels, Auto Program deletes the existing list, and then saves the newly scanned channels.
Enable Data Service Menu Settings All Settings Broadcasting Data Service Try Now Access services from entertainment providers, online providers, and CE manufactures through Data Service. This function may not be supported depending on the model or geographical area. Some channels may not include the Data Service. You can use the following functions: • Data Service Try Now Enable or disable data services. • Do Not Track Try Now Ask apps and services not to track your browsing activity.
Setting the functions for the service provider Menu Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature. Viewing broadcast service provider info Menu Settings All Settings Broadcasting Service Provider Info & Settings Try Now Find out who the current broadcast service provider is and look up related information. These settings can be configured only for available Service Provider.
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience. Menu Settings All Settings Intelligent Mode Try Now General & Privacy Intelligent Mode Settings In Intelligent Mode, the TV recognizes and analyzes the surroundings, noise, the content, and your usage patterns to provide the best viewing experience.
• EyeComfort Mode Settings This function is available only when Adaptive Picture is set to EyeComfort. – EyeComfort Mode Duration Set the sunrise and sunset time automatically. Or you can manually select the schedule. – Start Time Set the Start Time manually. This function is available only when EyeComfort Mode Duration is set to Custom. – End Time Set the End Time manually. This function is available only when EyeComfort Mode Duration is set to Custom.
• Adaptive Sound+ Try Now Provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. This function can be used only when the sound sensor at the bottom of the TV is active and the sound output is set to TV Speaker. This function may not be supported by some modes or apps (e.g., Ambient Mode, Game Mode, Art Mode, and apps that control the TV sound). While using this function, the TV does not save the data.
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Menu Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain and Graphic are supported only when you change the external device name to PC in PC mode. • Dynamic Makes the picture brighter and clearer in bright viewing environments. • Standard Is the default mode suitable for general viewing environments.
Configuring advanced picture settings Menu Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. • Contrast Try Now Adjust the difference between the darkest and brightest areas between objects and their background. The closer to 50, the larger the difference. • Sharpness Try Now Adjust the outline sharpness of objects.
• Film Mode Try Now Touch up an old video to improve the picture quality for a better viewing experience. This function is only available when the input signal is TV or HDMI (1080i). The terminals and inputable signals may differ depending on the model. • Color Tone Try Now Select an appropriate color tone, according to the viewing situation. • White Balance Try Now Adjust the brightness of the colors red, green and blue so that the brightest area of the picture becomes white.
Changing the Picture Size and Position Change the picture size and position for your TV. Changing the picture size settings Menu Settings All Settings Picture Picture Size Settings Try Now These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal.
Setting the Viewing Environment for External Devices You can optimize the TV for viewing specific video formats. Playing games on an optimized screen Menu Settings All Settings Connection Game Mode Settings Game Mode Try Now You can set the Game Mode to optimize the TV screen for better gaming performance. When you connect a video game console such as PlayStation and Xbox, Game Mode is set to Auto. When you connect the other game source such as PC, set the Game Mode to On through the above path.
• Game Motion Plus Settings Try Now You can configure the Game Motion Plus settings. This function may not be supported depending on the model. – Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes. – Blur Reduction Reduce game screen blur to optimize fast-moving images. This function may not be supported depending on the model or geographical area.
Using Cable Box IP Remote Menu Settings Remote Try Now All Settings Connection External Device Manager Cable Box IP Set the cable box that supports IP control to be controlled with Samsung remote control. This function may not be supported depending on the model. Using Input Signal Plus Plus Menu Settings All Settings Connection External Device Manager Input Signal Try Now Expands the input signal range for HDMI connections.
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Menu Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly. This function may not be supported depending on the model.
• Digital Output Audio Delay Try Now Adjust the output delay time for digital audio. This feature is only available when the external device is connected via HDMI (ARC), HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Try Now Set to On if the audio device connected via the HDMI (eARC) port supports Dolby Atmos. When the option is set to On, Dolby Digital+ with Atmos stream, sent from an external device, can be received.
Using the Sound Support Functions Configure the sound settings for your TV. Selecting speakers Menu Settings All Settings Sound Sound Output Try Now You can select which speakers the TV uses for audio output. If the sound bar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Listening to the TV through Bluetooth devices Menu Settings All Settings Sound Sound Output Bluetooth Speaker List You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Refer to the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for detailed connection and usage. If the TV fails to find a Bluetooth audio device, place the device closer to the TV, and then select Refresh.
System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Menu Settings All Settings General & Privacy System Manager Time Try Now You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
Adjusting the clock for DST and time zone Menu Settings All Settings General & Privacy System Manager Time Clock Time Clock Try Now Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area. • DST Automatically adjusts for Daylight Saving Time (DST).
Setting the clock manually Menu Clock Mode Settings Manual All Settings General & Privacy System Manager Time Clock When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by using the directional buttons on the remote control. Using the sleep timer Timer Menu Settings All Settings General & Privacy System Manager Time Sleep Try Now You can use this function to automatically shut off the TV after a pre-set period of time.
Using the Power and Energy Saving Functions Reduce the TV's energy consumption. Reducing the energy consumption of the TV Menu Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. • Brightness Optimization Try Now Automatically adjust the picture brightness based on the ambient light level. This function is not available when the Adaptive Picture function is turned on.
• Screen Saver Try Now Activate a screensaver when your TV displays a still image for two hours or more. This function may not be supported depending on the model. If your OLED TV displays the same still image for 2 minutes, Screen Saver is automatically activated. Screen Saver cannot be turned off, to ensure protection of pixels. • Auto Power Saving Try Now When the TV is connected to Wi-Fi, this feature checks Wi-Fi signals and remote control usage data to determine whether the TV is used.
Using the Panel Care Functions Adjusts settings to protect the screen. Setting the Panel Care Menu Settings All Settings General & Privacy Panel Care This function is supported on the OLED TV only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues. When the Pixel Shift mode is used, some of the screen edges may move outside the screen borders and may not be visible. To fix the screen at the home position, turn off the Pixel Shift mode.
Updating the TV's Software View your TV's software version and update it if necessary. DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update.
Using the Parental Settings function Configure content or app security settings. Menu Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password. • Parental Lock Try Now Enable or disable all Parental Settings. • Program Rating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings.
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Menu Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the (Volume) button for 2 seconds or more.
The TV screen is turned off but audio continues Menu Settings All Settings General & Privacy Accessibility Picture Off Try Now Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on. Enlarge the screen Menu Settings All Settings General & Privacy Accessibility Graphic Zoom Try Now Enlarge the screen to make the picture or text bigger.
Inverting the screen color Menu Settings All Settings General & Privacy Accessibility Color Inversion Try Now You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them. If Color Inversion is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area.
Showing captions Menu Settings All Settings General & Privacy Accessibility Caption Settings Try Now Set Caption to On to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
Listening to the TV through Bluetooth devices (for the hearing impaired) Audio Menu Settings All Settings General & Privacy Accessibility Multi-output Try Now You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Menu Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the network. This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Using Other Functions You can view other functions. Changing the menu language Menu Settings All Settings General & Privacy System Manager Language All Settings General & Privacy System Manager Change PIN Try Now Setting up a password Menu Settings Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." This function may not be supported depending on the model or geographical area.
Managing External Devices Menu Settings Connect Manager Try Now All Settings Connection External Device Manager Device When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. • Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be supported depending on the model or geographical area. • To schedule a recording, set Clock Mode to Auto. Set the Clock.
• When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording. • Connecting a recording device to the TV automatically deletes abnormally saved recorded files.
Read Before Using Apps Read this information before using Apps. • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit https:// www.samsung.com for more information on specific device information and content availability.
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. • E-commerce for online purchases is not supported. • ActiveX is not supported. • Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
Read before setting up a wireless network connection Precautions for wireless network • This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Video files stored on a device connected to the TV via a Home Network may not play back smoothly. Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area. QN9**B series supports the IEEE 802.11 a /b /g /n /ac /ax communication protocols.
Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files Try Now • The TV supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port.
Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .
Supported image formats and resolutions File extension Format Resolution JPEG 15360 x 9024 *.png PNG 4096 x 4096 *.bmp BMP 4096 x 4096 *.mpo MPO 15360 x 8640 *.heic HEIF 12000 x 9000 *.jpg *.jpeg The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV) File format Container Video codecs Resolution H.264 BP/MP/HP *.mkv 4096 x 2160 Audio codecs 3840 x 2160: 60 60 1920 x 1080: 120 *.asf *.wmv AVI *.mp4 MKV *.mov ASF *.3gp MP4 *.vro 3GP MPEG4 SP/ASP *.mpg MOV *.mpeg FLV Window Media Video v9 (VC1) *.ts VRO *.tp VOB *.trp PS *.flv TS *.vob SVAF *.svi HEVC (H.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Audio decoders • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • WMA1, WMA lossless / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.
Supported video codecs (Q6*B Series) File format Video codecs Resolution Frame rate (fps) Bitrate (Mbps) *.avi H.264 BP/MP/HP 4096 x 2160 60 60 *.mkv HEVC (H.265 - Main, Main10) 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 Container *.asf *.wmv AVI MVC *.mp4 MKV MPEG4 SP/ASP *.mov ASF *.3gp MP4 Window Media Video v9 (VC1) *.vro 3GP *.mpg MOV *.mpeg FLV *.ts VRO *.tp VOB *.trp PS *.flv TS *.
Supported video codecs (The Frame (32LS03B model)/BU8 Series) File format Container *.avi Video codecs 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv AVI *.mp4 MKV *.mov ASF *.3gp MP4 *.vro 3GP Window Media Video v9 (VC1) *.mpg MOV MPEG2 *.mpeg FLV MPEG1 *.ts VRO *.tp VOB Microsoft MPEG-4 v1, v2, v3 *.trp PS *.flv TS Window Media Video v7 (WMV1), v8 (WMV2) *.vob SVAF H.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Supported video codecs (QN7**B Series) File format Container *.avi *.mkv *.asf Video codecs Resolution H.264 BP/MP/HP 3840 x 2160 HEVC (H.265 - Main, Main10) 7680 x 4320 Motion JPEG 1920 x 1080 *.wmv AVI *.mp4 MKV *.mov ASF MVC *.3gp MP4 MPEG4 SP/ASP *.vro 3GP *.mpg MOV Window Media Video v9 (VC1) *.mpeg FLV *.ts VRO *.tp VOB *.trp PS *.flv TS *.
Supported video codecs (QN8**B Series or higher) File format Container *.avi *.mkv *.asf Video codecs Resolution H.264 BP/MP/HP 4096 x 2160 HEVC (H.265 - Main, Main10) 7680 x 4320 Motion JPEG 3840 x 2160 *.wmv AVI *.mp4 MKV *.mov ASF MVC *.3gp MP4 MPEG4 SP/ASP *.vro 3GP *.mpg MOV Window Media Video v9 (VC1) *.mpeg FLV *.ts VRO *.tp VOB *.trp PS *.flv TS *.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them.
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model.
Resolutions for Input Signals supported by 8K models (QN7**B series or higher) Check the resolutions for input signals supported by 8K models (QN7**B series or higher). This function may not be supported depending on the model.
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to On or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync." Display format Horizontal frequency Vertical frequency (KHz) (Hz) 1920 x 1080 120 Hz 135.000 120 297.000 progressive **1920 x 1080 144 Hz 166.587 144 346.
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models), and 7680 x 4320 @ 60 Hz (QN7**B series or higher).
VESA DMT Display format Horizontal frequency Vertical frequency (KHz) (Hz) 640 x 480 60 Hz 31.469 640 x 480 72 Hz 640 x 480 (MHz) Polarity (horizontal / vertical) 59.940 25.175 -/- 37.861 72.809 31.500 -/- 75 Hz 37.500 75.000 31.500 -/- 800 x 600 60 Hz 37.879 60.317 40.000 +/+ 800 x 600 72 Hz 48.077 72.188 50.000 +/+ 800 x 600 75 Hz 46.875 75.000 49.500 +/+ 1024 x 768 60 Hz 48.363 60.004 65.000 -/- 1024 x 768 70 Hz 56.476 70.069 75.
VESA CVT Display format Horizontal frequency Vertical frequency (KHz) (Hz) 2560 x 1440 60 Hz 88.787 2560 x 1440 120 Hz 192.996 (MHz) Polarity (horizontal / vertical) 59.951 241.500 +/- 119.998 497.750 +/- Display format Horizontal frequency Vertical frequency Clock frequency (KHz) (Hz) (MHz) Polarity (horizontal / vertical) 1920 x 1080i 50 Hz 28.125 50.000 74.250 +/+ 1920 x 1080i 60 Hz 33.750 60.000 74.250 +/+ *1920 x 1080 100 Hz 112.500 100.000 297.
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Display format Horizontal frequency Vertical frequency (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 720 (1440) x 480i 60 Hz 720 x 576 (MHz) Polarity (horizontal / vertical) 50.000 27.000 -/- 15.734 59.940 27.000 -/- 50 Hz 31.250 50.000 27.000 -/- 720 x 480 60 Hz 31.469 59.940 27.000 -/- 1280 x 720 50 Hz 37.500 50.000 74.250 +/+ 1280 x 720 60 Hz 45.000 60.000 74.
Display format Horizontal frequency Vertical frequency (KHz) (Hz) 4096 x 2160 24 Hz 54.000 4096 x 2160 30 Hz *4096 x 2160 (MHz) Polarity (horizontal / vertical) 24.000 297.000 +/+ 67.500 30.000 297.000 +/+ 50 Hz 112.500 50.000 594.000 +/+ *4096 x 2160 60 Hz 135.000 60.000 594.000 +/+ *4096 x 2160 100 Hz 225.000 100.000 1188.000 +/+ *4096 x 2160 120 Hz 270.000 120.000 1188.000 +/+ *7680 x 4320 24 Hz 108.000 24.000 1188.000 +/+ *7680 x 4320 30 Hz 132.000 30.
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. • Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). • Lip-sync errors may occur.
Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content in TV Rating, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL. This function may not be supported depending on the model or geographical area. Categories on the left: • TV-Y: Young children.
Blocking movies based on their Motion Picture Association of America (MPAA) rating The Movie Rating (MPAA) system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.” Select a lock beside one of the rating categories to block that category and all higher categories.
Blocking programs based on their Canadian French Rating The Canadian French Rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. • G: General. • 8 ans+: Programming acceptable for children 8 years and over to watch on their own. • 13 ans+: Programming that may not be suitable for children under the age of 13.
Licenses Check the license information and trademarks applied in your TV. Dolby, Dolby Atmos, Dolby Audio and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved. This license may not be supported depending on the model or geographical area.
Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer.
Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings.
The TV automatically turns off by itself If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. • Menu Settings All Settings General & Privacy System Manager Time Sleep Timer Try Now If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
The TV remains on or does not turn on automatically. If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly. Motion Sensor may not be supported depending on the model or geographical area.
The TV image does not look as good as it did in the store Store displays are tuned to a digital UHD channel or HD channel. Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD. Be sure to use an HDMI cable to enjoy high quality videos. • Menu Connected Devices Connection Guide Video Device HDMI To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
The picture won’t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi. For more information about how to connect an audio device, run Connection Guide. • Menu Connected Devices Connection Guide Audio Device There is no sound or the sound is too low at maximum volume.
The speakers are making an odd sound. Run Sound Test. • Menu Settings Support Device Care Self Diagnosis Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. • Menu Settings Support Device Care Self Diagnosis Signal Information Try Now The sound is interrupted.
The sound is not heard clearly. Change to an appropriate sound mode. • Menu Settings All Settings Sound Sound Mode Try Now When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings. • Menu Settings All Settings General & Privacy Intelligent Mode Settings Intelligent Mode Try Now This function may not be supported depending on the model. To optimize the sound depending on the surroundings, select Adaptive Sound+.
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Connected Devices to switch to other input sources. • Menu Connected Devices Sources When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio. If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required.
No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • Menu Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. • Menu Connected Devices Sources Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Network Issues When the TV has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. Test Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Try Now Try Now Ensure that the network cable is connected and the router is powered on. Connect your mobile device to the router via Wi-Fi. Turn the router off and back on again.
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off. Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. Move the focus to the Anynet+ device at Connected Devices Sources, press the down Menu directional button to move to Anynet+ (HDMI-CEC), and then press the Select button. Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
Remote Control Issues When the remote control isn't working, these steps may help resolve the problem. The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
Recording Issues When Timeshift or Schedule recording aren't working, these steps may help resolve the problem. The Timeshift or recording function cannot be used. Check if there is a storage device connected to the TV. Recording will automatically stop if the signal becomes too weak. Check the free space on the storage device. The function will not work if there isn't enough storage space on the USB device. Before using the recording function, be sure to read all precautions.
The "Format Device" message appears when the Timeshift or recording function is used. To use the recording function, the storage device connected to the TV must have been already formatted. Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. The recorded files on the TV are not played back on a PC.
Apps When apps aren't working, these steps may help resolve the problem. I launched an app, but it's in a different language. How can I change the language? Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language depends on the app's provider. Change the language from the settings menu in the app. The app does not work properly. Its image quality is poor. Check the network connection.
Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played. Some files that use an unsupported codec may not be played back. Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files.
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The voice commands do not work well. Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the simultaneously for 3 seconds or more.
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV.
A POP (TV’s internal banner ad) appears on the screen. Change Usage Mode to Home Mode. • Menu Settings All Settings General & Privacy System Manager Usage Mode Home Mode The TV is making a popping noise. The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. The TV is making a humming noise. Your TV utilizes high-speed switching circuits and high levels of electrical current.
Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis Menu Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub network connection, and run the Smart Hub and TV factory reset functions.
Cannot select Signal Information in Self Diagnosis. Verify that the current channel is a digital channel. Signal Information is only available for digital channels. • Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
Getting Support Get help directly from Samsung if you have a problem with your TV. Getting support through Remote Management Menu Settings Support Remote Management Try Now After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off. This function requires an network connection.
FAQ In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Check the antenna and input cable connections. ANT ANT Check the antenna and input cable connections.
HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. Try changing channels using the remote control.
Connected Devices Press the source. button, select Connected Devices ( Menu Connected Devices), choose another input Settings If the same problem persists, run a diagnostic test. On the remote control, press the Select Menu Settings Support Device Care button. Self Diagnosis Picture Test. Try Now Self Diagnosis Picture Test.
Picture Test OK When a message appears, select OK and follow the on-screen instructions to complete the test. When a message appears, select OK and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the Select Menu Settings signal strength. Try Now Support Device Care - 206 - Self Diagnosis button.
Support Device Care Support Select Menu Settings signal strength. Try Now Support Device Care Self Diagnosis Signal Information Check whether the signal strength is too weak or not.
The TV does not Turn On The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection /One Connect Cable One Invisible Connection /One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply. Check the remote control sensor again.
If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly.
One Invisible Connection /One Connect Cable HDMI HDMI One Invisible Connection /One Connect Cable HDMI Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection /One Connect Cable HDMI HDMI One Invisible Connection /One Connect Cable HDMI Check the connection of the HDMI cable to your TV or One Connect Box. Connected Devices Also make sure that the correct source is selected on the Connected Devices ( Sources).
HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.
The Picture is Distorted, or No Sound Comes Out of the Sound Bar The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. When the picture looks distorted, Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet.
HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. LAN HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box.
Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.
HDMI (eARC) HDMI If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.
Network Access is not Available The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. On the remote control, press the button. button and move to Menu Settings All Settings using the directional Settings Select Menu status.
Connection Network Connection Select Menu status. Try Now Settings All Settings Connection Network Network Status to check the network Network Reset Network If the network isn't connected, a network reset may be required. Try Now Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot. Settings If the same problem continues, select Network Status Menu Settings All Settings Connection Network IP Settings to change to a different DNS server.
Connection Network Connection If the same problem continues, select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings. Network Status IP Settings Menu Settings All Settings Connection Network If the same problem continues, select Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.
IP Settings DNS Server Select DNS Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required.
There is No Sound or the Speakers are Making an Odd Sound The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. If your TV does not produce any sound, press the Volume + button to increase the volume. If your TV is connected to an external device, check the volume of the external device.
Settings TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select All Settings Sound Sound Output. Then, select TV Speaker. Try Now Menu Settings Menu Settings Menu Settings Settings Check the volume on the screen. If a number for the TV volume is not displayed, select All Settings Sound Sound Output. Then, select TV Speaker. Try Now Sound Sound Sound Output Check the volume on the screen.
Support Device Care Support To check sound output, select Menu Settings Support Device Care Self Diagnosis Try Now Update now If the same problem continues, a software update or factory reset may be required. Try Now If there is sound but it is not clear, run a diagnostic test. On the remote control, press the - 225 - button. Sound Test.
Settings Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound. Self Diagnosis Sound Test to check the sound. Try Now Support Device Care Support Go to Menu Settings Support Device Care Try Now Settings If the test reveals a problem, select Sound.
Sound Sound Expert Settings If the test reveals a problem, select Sound. Try Now Menu Settings All Settings Sound Expert Settings Support Device Care Self Diagnosis Support Device Care Self Diagnosis Settings If the test shows no problems, select Signal Information. Try Now Menu Settings Support Device Care Support If the test shows no problems, select Signal Information.
Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required.
The Remote Control does not Work The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Verify that the infrared remote control signal is being transmitted and received. Make sure the remote control sensor on the TV is blinking.
Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell. If the remote control has batteries, replace them with new ones.
Press the and buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor.
If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
Updating the Software The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Settings If your TV is connected to the network, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Menu Settings Support using the directional button.
Settings No Access Network If your TV is not connected to the network, you can update the software using a USB drive. Settings Select Menu Settings Support About This TV and check the model code and software version. Try Now Support Support Select Menu Settings Support About This TV About This TV and check the model code and software version.
About This TV Product Information Model code: Software version: Select Menu Settings Support About This TV and check the model code and software version. Try Now Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file.
SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder.
Unzip the downloaded file and store it in your USB drive top folder. USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress.
Settings After your TV turns on, select version. Try Now Menu Settings Support About This TV and check the new firmware Support Support After your TV turns on, select version. Try Now Menu About This TV Settings Support About This TV and check the new firmware About This TV Product Information Model code: Software version: After your TV turns on, select version.
Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn the Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area.
• If you press the button and then press the down directional button or press the button while viewing a program, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record and Timeshift may not be supported depending on the model or geographical area. Select the Move to the top button to move the menu to the top. This function may not be supported depending on the geographical area.
Using the Accessibility Menu View how to use the Accessibility functions and descriptions on their functions. This function may not be supported depending on the model or geographical area.
5. Place the focus on Accessibility, and press the Select button to open the menu. 6. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then press the Select button. 7. A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and TV Background Volume. 8. Select the menu using the directional buttons, and then press the Select button. The menus are activated when Voice Guide is on.
Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events. The feature also provides voice descriptions on Internet, Search, and other smart services.
• Off: Displays the caption on the screen. Turn down the volume – Caption Mode You can select a desired caption mode from the list. – Digital Caption Options You can set the caption display details. The Position function is available only in the programs that provide captions. Your TV supports the caption from the broadcaster. Using this function, the caption can be positioned on a desired location. It can be used by the hearing impaired for convenience.
• Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does. This teaching mode helps you to learn the location and operation of the buttons on the remote without affecting normal TV operation. Press the button twice to exit Learn TV Remote. • Learn Menu Screen Learn the menus on the TV screen.
• Enlarge You can enlarge important elements on the menu such as the names of programs. • Grayscale You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors. If Grayscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area. • Color Inversion You can invert the colors of the text and background displayed on the TV screen to make it easier to read the text.
Using the TV with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel There are 3 ways to change the channel. Every time you change channels, the new channel details will be announced. The ways to change the channel are below. • Channel List (Channel) button to open the Channel List. Use the up or down directional button to Press and hold the move to a channel and press the Select button.
Use the left and right directional buttons to move along the row, and then press the Select button to choose the numeric pad. When you have finished selecting all the numbers you need (for example, 123), press the directional button to move to the Enter Number option, and then press the Select button to finish. When entering a channel number, you can enter the number, and then select the Enter Number option on the top row or you can enter the channel number and wait.
Using the guide See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information. You can see the daily program schedules for each channel and program information in the Guide. You can select programs to schedule for viewing or recording. You can also open the Guide using Bixby.
When you open the Guide, a table grid of channels and programs is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel. You can also use the or button to enter a channel number and go to that channel directly.
• Edit Recording Time You can change the start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Schedule Recording You can schedule recording of a broadcast scheduled program. This function is not available in the U.S.A. and Canada.
Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. The icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Privacy System Manager Time Menu Settings All Settings General & Clock). Try Now Setting up a schedule viewing You can set up a schedule viewing on two screens.
Using the Channel List See how to list the channels available on your TV. Using Channel List, you can change the channel or check programs on other digital channels while watching TV. Press and hold the (Channel) button to open the Channel List. The focus is on the channel you are currently watching, and the name and number of the channel, along with the program title, are displayed.
Recording Recording a program to an external hard drive connected via USB. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions.
Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: • Record Immediately starts to record the program you are watching. • Timeshift Starts the Timeshift function. • Stop Stops the recording or the Timeshift function that is running. • Info Displays the details about the program you ware watching.
Viewing recorded programs 1. On the remote control, press the or button. 2. Use the directional buttons to move to the control pad. 3. Select either Schedule Manager or Recordings to access the Recording & Schedule Manager screen. To play a program, use the up and down directional buttons to move between program titles. Press the Select button to play the program or press the right directional button to move to a list of options.
Using Smart Hub Learn how to use Smart Hub to access apps, games, movies, and more. Smart Hub Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the network. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. Press the button.
• Ambient Mode Set your TV to display content you desire, such as the time or weather, when the TV is not used. To return to TV mode from Ambient Mode, press button to turn off the TV. the left directional button Media. Press the This function may not be supported depending on the model or geographical area. For more information about Ambient Mode, refer to "Using Ambient Mode.
Launching the e-Manual Open the user manual embedded in your TV. Menu Settings Support Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual's Home Screen contains 1 row of menu icons. Use the left and right directional buttons to move within a row.
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote. button on the Samsung Smart Remote, say a command into the microphone on To use Bixby, press and hold the the remote, and then release the button to run Bixby. This function may not be supported depending on the model or geographical area.
