User Manual

English - 22
warranty (USA)
SAMSUNG OVER-THE-RANGE (OTR)
MICROWAVE OVEN
LIMITED WARRANTY TO ORIGINAL
PURCHASER WITH PROOF OF PURCHASE
This SAMSUNG brand product, as supplied and distributed by
SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and
delivered new, in the original carton to the original consumer
purchaser, is warranted by SAMSUNG against manufacturing
defects in materials or workmanship for the limited warranty
period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
This limited warranty is valid only on products purchased and
used in the United States that have been installed, operated, and
maintained according to the instructions attached to or furnished
with the product. To receive warranty service, the purchaser must
contact SAMSUNG at the address or phone number provided
below for problem determination and service procedures.
Warranty service can only be performed by a SAMSUNG
authorized service center. The original dated bill of sale must
be presented upon request as proof of purchase to SAMSUNG
or SAMSUNG’s authorized service center to receive warranty
service.
SAMSUNG will provide in-home service within the contiguous
United States during the warranty period at no charge, subject
to availability of SAMSUNG authorized servicers within the
customer’s geographic area. If in-home service is not available,
SAMSUNG may elect, at its option, to provide transportation
of the product to and from an authorized service center. If the
product is located in an area where service by a SAMSUNG
authorized servicer is not available, you may be responsible for
a trip charge or required to bring the product to a SAMSUNG
authorized service center for service.
To receive in-home service, product must be unobstructed and
accessible to the service agent.
During the applicable warranty period, a product will be repaired,
replaced, or the purchase price refunded, at the sole option of
SAMSUNG. SAMSUNG may use new or reconditioned parts
in repairing a product, or replace the product with a new or
reconditioned product. Replacement parts and products are
warranted for the remaining portion of the original product’s
warranty or ninety (90) days, whichever is longer. All replaced
parts and products are the property of SAMSUNG and you must
return them to SAMSUNG.
This limited warranty covers manufacturing defects in materials or
workmanship encountered in normal household, noncommercial
use of this product and shall not cover the following: damage
that occurs in shipment, delivery, installation, and uses for which
this product was not intended; damage caused by unauthorized
modification or alteration of the product; product where the
original factory serial numbers have been removed, defaced,
changed in any way, or cannot be readily determined; cosmetic
damage including scratches, dents, chips, and other damage
to the product’s finishes; damage caused by abuse, misuse,
overheating due to overcooking, glass tray or turntable, pest
infestations, accident, fire, floods, or other acts of nature or
God; damage caused by use of equipment, utilities, services,
parts, supplies, accessories, applications, installations, repairs,
external wiring or connectors not supplied or authorized by
SAMSUNG; damage caused by incorrect electrical line current,
voltage, fluctuations and surges; damage caused by failure to
operate and maintain the product according to instructions; in-
home instruction on how to use your product; service to correct
installation not in accordance with electrical or plumbing codes or
correction of household electrical or plumbing (i.e., house wiring,
fuses, or water inlet hoses); and reduced magnetron power
output related to normal aging.
The cost of repair or replacement under these excluded
circumstances shall be the customer’s responsibility.
Visits by an authorized servicer to explain product functions,
maintenance or installation are not covered by this limited
warranty. Please contact SAMSUNG at the number below for
assistance with any of these issues.
Samsung will charge a repair fee for replacing an accessory
or repairing cosmetic damage if the damage to the unit and/or
damage to or loss of the accessory was caused by the customer.
Items this covers include:
- Dented, scratched, or broken door, handle, out-panel, or control
panel
- Broken or lost tray, guide roller, coupler, filter, or wire rack
Parts that SAMSUNG has determined can be replaced by the
user may be sent to the customer for installation. In SAMSUNG’s
discretion, an authorized servicer can be dispatched to perform
such installation.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR
THE SHORTEST PERIOD ALLOWED BY LAW. Some states do
not allow limitations on how long an implied warranty lasts, so
the above limitations or exclusions may not apply to you. This
warranty gives you specific rights, and you may also have other
rights, which vary from state to state.
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR,
PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS
LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO TIME WAY FROM WORK,
HOTELS AND/OR RESTAURANT MEALS, REMODELING
EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO
REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF
THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND
EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Some states do not allow exclusion or
limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives
you specific rights, and you may also have other rights, which
vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation
of the product. No warranty or guarantee given by any other
person, firm, or corporation with respect to this product shall be
binding on SAMSUNG.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
1-800-SAMSUNG (726-7864) and
www.samsung.com/us/support