User Manual

108_ appendix
appendix
Problem Action
Exported data cannot be played on a PC or recorder.
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When setting the file format for exporting, first decide whether the device to be played is a PC
or a recorder before setting.
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When playing on a PC, the export file format must be SEC.
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When playing on a recorder, the export file format must be recorder.
Recording does not work.
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If your player does not display a Live image at all, that indicates recording does not work so
first check if you see an image on the screen.
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Recording does not work if the recording settings are not properly configured.
Scheduled Record : Specify a desired time in "Setup > Record > Record schedule".
Recording will start at the specified time.
– Continuous : Recording will proceed in any conditions at the specified time.
– Event : When an event occurs, recording will perform only if the event is of alarm,
motion detection and video loss. If there is no event found, recording will not perform.
– Continuous/Event : If there is no event found, continuous recording will perform.
Whereas, if an event occurs, event recording will perform.
The image quality of the recording data is not good.
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Increase the resolution and quality level in "Setup > Camera > Profile setup > Record".
– Resolution : Select a bigger size when specifying the recording size.
The recording image in the CIF format shows a deteriorated quality as it is enlarged
from a small-sized image.
– Frame rate : Set the level of frame rate high.
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If you increase the resolution and the recording quality, the data size increases accordingly.
So the HDD will be filled faster. Overwriting will overwrite the existing data so recording will
proceed at a shorter interval.
Frame rate of the actual recording does not match that of
configured to the camera.
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If multiple profiles were applied to one camera for video transmission, the actual video stream
can be serviced by the camera at a lower frame rate than specified.
Configure your camera to use one profile for data streaming as possible.
For example, if you set the same profile for recording and network profiles, the actual
recording is made at the specified frame rate.
Still, live video display using split screen mode may apply yet another profile to camera in
accordance with the used screen mode.
Note that allowed limit bitrate for recording / recording settings should be set to be bigger
values than that of camera's feed.
In the recording setting screen, the permitted level for a specific
channel is displayed in orange.
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If the input data is greater than the permitted level for each channel, it is displayed in orange.
Set the permitted data limit to higher than the amount of input data.
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If the sum of input data for each channel exceeds the limit, the alarm icon will be displayed. In
this case, the channel exceeding the input limit does not record the entire frame, but it records
the main frame only (one or two per sec).
Problem Action
In the live screen, the <
> icon is displayed and the
message window saying “Record data size exceeded limitation.
Only key frames are recorded. Please check the record settings.”
pops up.
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If the sum of input data for each channel exceeds the limit, the alarm icon and the pop up
window will be displayed. In this case, the channel exceeding the input limit does not record
the entire frame, but it records the main frame only (one or two per sec).
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Set the permitted data limit to higher than the amount of input data entered in the "Setup >
Record > Record setup" menu.
Recording is not performed in accordance with the settings.
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If the recording status displays 'Exceeds the maximum hard disc performance', set the
recording size according to the recording performance specifications for each HDD condition.
For details, refer to the "Setup > Setting the Recording” page in the Table of Contents.
The recording screen will slow down.
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Check whether the recording performance specifications for each HDD condition match the
actual recording settings.
For details, refer to the "Setup > Setting the Recording” page in the Table of Contents.
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If the data volume of a video exceeds the playing performance, only the main frame is played.
If recording loss persists continuously
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Reset the camera recording profile to let the entire recording bps size fit the recording
performance for each HDD condition.
For details, refer to the "Setup > Setting the Recording” page in the Table of Contents.
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Check the HDD status and determine whether inspection or replacement is necessary.
For details, refer to the "Setup > Setting the Device > Storage device" page in the Table
of Contents.